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72% would repurchase
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on 9/7/2016 11:27:00 AM
More reviews by spaflam
Skin: Dry, Fair, Cool
Hair: Brown, Wavy, Fine
Now that I live in the suburbs and there is no convenient Sephora around - I go to Ulta about once every 4-6 weeks. Also I have a tween/teen daughter so we are there more often for her and her friends. I have not used the hair or skin care salons - but for cosmetics and beauty tools it's fine. Lines are super long around the holidays.
on 8/9/2016 5:44:00 PM
More reviews by jessicatussey007
Skin: Combination, Fair-Medium, Cool
Hair: Brunette, Wavy, Fine
This is the place I go when I am sad lol I LOVE Ulta! They have a great selection of products and an amazing point program! I can't say enough good things about this store, it's just freaking awesome! I love getting points on items I buy for my family (body wash, shampoo, etc)
on 8/3/2016 5:12:00 PM
More reviews by Scutlip
Skin: Combination, Fair-Medium, Warm
Hair: Blond, Straight, Medium
Totally agree with the comment below in regards to the whole coupon thing. I also had a 5 off ulta brand stuff and a 3.50 off coupon and I bought plenty of stuff that qualified both of them but the chick at the register would only let me use one. Come on ulta, like your not making enough money. This is why my scores are way low for this place.
on 7/16/2015 12:06:00 AM
More reviews by Saspants
Skin: Combination, Fair-Medium, Neutral
Love my local store but have gotten to where I hate shopping them on-line. Every time I order on-line I receive damaged product, all due to their poor shipping preparations. Seriously, how can someone pack delicate eyeshadows, blushes and powders in a box without wrapping in protective bubble wrap, adding packing peanuts or some other type of packing material to keep my anticipated purchases safe in shipping. Four orders in a row I have received damaged products and quite frankly am tired of dealing with the poorly trained customer service personnel and having to explain and justify my return and request a replacement.I will say that Sephora.com has them beat hands down. I get my purchases in 2-3 days, items are carefully packed and in the event that something is damaged I get a replacement shipped overnight. Nothing is more irritating than waiting 2 weeks to get our purchases from Ulta, receiving damaged items, dealing with getting a replacement (which these orders have to go through an approval process that takes a week) and then waiting another 2 weeks while they ship via snail mail. It is extremely irritating when your replacement item arrives in a thin bulk envelope and it too is damaged.Yes my preference is to shop my local store, where I am treated like a rock star due to my purchase habits and makeup, skincare and hair care addiction. But there are brands that are only available on-line so I have no choice but to roll the dice, order on-line and keep my fingers crossed that the person prepping my order for shipment actually has some pride in their job and wants to perform it properly. Nine times out of ten I am left disappointed and have to deal with returns.
on 8/16/2014 11:55:00 PM
More reviews by Alexandriababydoll
Age: 18 & Under
Hair: Brunette, Wavy, Coarse
Here's my beef with ulta- 1.) I hate shopping at ulta because they act like I'm going to steal something even though my stepmom and I collectively spend approximately $1,000 in that store in a year. They're extremely rude and never helpful when trying to find a product... So I 2.) purchased my most recent seasonal bundle of products online over a week and a half ago, and it's still not here. Every day I track the item, it says it'll be here the next day. Ugh. Sticking with target and sephora. So not worth the trouble.
4 of 4 people found this helpful.
on 9/2/2013 11:46:00 AM
More reviews by SHeust
Skin: Combination, Fair, Warm
Hair: Brunette, Wavy, Medium
I absolutely love Ulta stores. I probably go 5-6 times a month to shop and I never buy any of my beauty products anywhere else. Ulta is like my 'happy place' besides my home.Reasons why I love it:-Their rewards program is the best! You earn cash off and continue to build up how many dollars you get off as you earn points. Plus they very often have double points or triple points earning opportunities, sometimes for a whole month. And you don't have to earn some ridiculous amount before you start using your points, either.-They always have a coupon going; you can pretty much always find a $3.50 off $10 purchase one but they also do 20% off whole purchase and $5 off $15 from time to time. And sometimes you can stack coupons.-They have sales running all the time: usually buy one get one 50% off on these brands, or buy two get one free on such-and-such brands. And coupons and points can still be applied against sale items.-They have everything. The store is divided up between the DS priced stuff and the high end stuff. I rarely go to the high end side but I can find everything I need in store, from toothpaste to mascara to blowdryers.-Their return policy is ridiculously good. You can return any product, used or not, with a receipt within 60 days and they are not judgmental about it either. I don't buy new beauty products that I'm trying for the first time (or really, any beauty products) anywhere else because I know if I buy them at Ulta and don't end up liking them, I can take them back, no money lost.-They have a varied selection of brands you've always known, new stuff, and little indie brands you've never heard of.-The SA's are generally helpful and friendly. Some can be snobby but this doesn't happen nearly as frequently as it does as Sephora.-They always have stuff marked for clearance. Not always great stuff but sometimes I can find an Essie or OPI polish at half price in clearance.-The brow bar. I've only done it once but I liked the results. And you can get your brows done for free in your birthday month.-Speaking of the birthday month, if you do the rewards program they send you birthday bucks - $10 off any purchase!-The two (we recently got another) stores in my city are always clean and well organized. Sometimes what I'm looking for is out of stock; Ulta doesn't seem to carry a lot of reserve for some of the DS stuff. But I know what day they get their restock in so I know when to come back. That is the one not great thing about my Ulta store experiences but I go so often that having to go back is not usually a big deal.I absolutely love Ulta and will always shop there for all my beauty needs. Once our city got one and I found out how great it was, I never went back to Sephora. Online can be a different story - their regular shipping is pretty slow and sometimes the site has functionality problems - but the store is the best!
4 of 5 people found this helpful.
on 5/23/2013 1:04:00 PM
More reviews by becky39
Skin: Combination, Other, Not Sure
Hair: Brunette, Other, Other
A new Ulta sprouted up near our community and though I had heard of them I had never been in one of their stores, I had to check it out immediately! The store is huge, clean and organized, the SA are very nice and don't hover. I like that Ulta also carries the cheaper brands, being the bargain hunter I am, sometimes I just don't want to pay $20.00 for a mascara! I do feel the staff at Sephora is more in the know when it comes to the lines they carry though. I don't like that they don't do perfume samples, I love that Sephora gives out perfume samples, but some of the Sephoras do not carry some of the scents I want to try out and Ulta does (I decide on perfumes over a 2-3 day span). All in all, I do like the store but I like Sephora best.
on 5/12/2013 4:10:00 PM
More reviews by CatrionaShadowleaf
Skin: Oily, Fair, Cool
Hair: Red, Wavy, Medium
I generally end up going to Ulta looking for their promos - BOGO 50%, get this when you buy X dollars from this brand, etc - but never end up actually buying anything because the promo doesn't cover a specific thing that I wanted, such as the Revlon Lip Butters or the Maybelline Colour Tattoos. I've had two memorable customer service situations there, one good, and one bad:I went in to look for the Summer Limited Edition Colour Tattoos in lavender and seashore and the display was empty of them, so I asked the guy at the counter. He immediately went to see if there were any left and found a single lavender one in a storage drawer! It was a bit of a dig so I believe that one of the employees was trying to save it for themselves, but it was mine now.On another day I went in to check out the new UD eyeliner colours and wandered toward where the store keeps box sets that have been either bashed in too much to put on full price or that have hung around too long. It's also near a bunch of skin care products. A seller for one of the skin care products pounced on me like a spider on a fly caught in the web and I was stuck there for 10 minutes trying to be polite as she tested some of her line on me! It was very creepy because she kept stroking my hand and arm and made me really uncomfortable. I almost decided right then never to go into Ulta again!Given the choice I would much rather go into Sephora because they don't mind talking about their products, giving samples, or testing ANYTHING on you when you ask. (But not when you don't.) I wish my Sephora wasn't 45 minutes away!
2 of 2 people found this helpful.
on 8/2/2012 6:39:00 PM
More reviews by tkkana
Hair: Red, Straight, Fine
my ulta store is located in the Asheville Mall in North Carolina. I would like to say they have hired the best staff there. only one girl i really did not like. the ladies at the benefit and lancombe counters are simply terrific! the salespeople try very hard when i come thru with a question. The displays have usually in decent condition. but that is more of a customer issue. when i go in the mornings they look great, mid day on a weekend..not so much.
on 6/19/2012 3:11:00 PM
More reviews by ImYourFavoriteDrug
Skin: Combination, Fair, Neutral
Hair: Blond, Other, Medium
I feel like my Ulta store has very friendly employees. They don't bother me at all when I shop and they give me coupons on even high-end products in the store.
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