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3.0

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203 reviews
70%
would repurchase
3.2/5
package quality

price range

Reviews


2.0
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Feb/16/2010

I really dislike Ulta, which is unfortunate because they carry both prestige makeup as well as drugstore brands. They have good sales, but horrible customer service. I've had run into big issues with them (including extremely rude SAs that were loudly calling other customers horrible names) and when I emailed corporate, I got no response. It's really too bad, because I have one down the …Read more

2 of 2 people found this helpful. Did you?

About reviewer (173 reviews)

Age19-24

SkinCombination, Fair-Medium, Warm

HairBlack, Straight, Fine

EyesBrown



2.0
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Feb/15/2010

Ulta is just "meh" for me. Any products sold at Ulta I can get at either Sephora, CVS or from offline. The customer service is poor and they are a little snooty (with no reason to be, it's basically a drugstore/salon, seriously). Sometimes they have good sales but, Ulta is barely on my radar. I live about 3 miles from a Sephora and less than 1 mile from a CVS so you already know …Read more

5 of 6 people found this helpful. Did you?

About reviewer (127 reviews)

Age25-29

SkinCombination, Medium Brown, Warm

HairBrunette, Curly, Coarse

EyesBrown


4.0
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Feb/15/2010

Wow I didn't know there was so much hate for Ulta!

I haven't had any bad experiences with the customer service. Sometimes they're not so cheery, but that's like any other store. As far as the makeup selection, I like that they have a combination of high end and drug store products so I can compare and decide what I want. They carry NYX (but very limited choices …
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1 of 1 people found this helpful. Did you?

About reviewer (94 reviews)

Age19-24

SkinOily, Fair, Warm

HairBrown, Wavy, Fine

EyesBlue


1.0
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Feb/15/2010

There are no Ultas very close to my house, but there are 3 within about 30-40 minutes of where I live. Every time I have been in the area of one and stopped by, I've been consistently disappointed. Not only does their rewards program suck, which wouldn't bother me if it was a great store otherwise, but no matter which of the three I visit, they always seem to be out of anything that …Read more

5 of 5 people found this helpful. Did you?

About reviewer (144 reviews)

Age25-29

SkinNormal, Fair-Medium, Neutral

HairBrown, Wavy, Medium

EyesBlue


1.0
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Feb/15/2010

I'll never forget the most horrible haircut I ever got - at an Ulta "salon" (ha!). I had made an appointment well in advance, showed up on time, and had to wait in a chair for 45 minutes. Then the stylist basically ripped through my hair in less than 5 minutes, pulling the whole time, and didn't even have time to blow dry my hair! Told me I couldn't request that!!!!! …Read more

7 of 8 people found this helpful. Did you?

About reviewer (380 reviews)

Age30-35

SkinVery Dry, Fair, Cool

HairRed, Straight, Medium

EyesBlue


5.0
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Feb/15/2010

I love this store!! One-stop shopping for higher end products and also drugstore products. Everytime I am there, they have sales on the drugstore items. Usually, cheaper than CVS, Target, or Walgreens. Will continue to go here.

1 of 1 people found this helpful. Did you?

About reviewer (339 reviews)

Age25-29

SkinAcne-prone, Fair-Medium

HairBrunette

EyesBrown


5.0
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Feb/15/2010

I LOVE LOVE LOVE Ulta! I live about 10-15 minutes from one and I go there as often as possible. IMO they have everything you could ever want like hair tools, accesories, and products, makeup, fragrance, mens products, accesories, nail stuff. I really like that they have "drug store" makeup and high end makeup all in one store. They ALWAYS have sales on their drugstore things so you dont …Read more

0 of 1 people found this helpful. Did you?

About reviewer (84 reviews)

Age19-24

SkinCombination, Fair

HairBrunette

EyesHazel


5.0
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Feb/15/2010

I dunno why everyone has had such huge problems with Ulta. Ulta is my favorite store to buy beauty needs! I like that they don't clean out your wallet like Sephora does. Everyone else must have terrible SA's and luck because the Ultas I've been to have been wonderful and it is my absolute favorite place to go to shop for makeup and beauty supplies. I like that they carry lower …Read more

0 of 1 people found this helpful. Did you?

About reviewer (78 reviews)

Age19-24

SkinCombination, Fair-Medium, Warm

HairBlack, Wavy, Medium

EyesBrown


1.0
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Feb/15/2010

I was so excited that a new Ulta was opening 5 minutes from my apartment. Even went with hubby for my birthday. The store is such a let down.

I rarely find good sales (buy two get two free?!?!? I don't have room in the apartment for two of the same thing, let alone four!), and if I do they are always out of the item I want! Their sales people are lousy, and I'm sick of …
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4 of 4 people found this helpful. Did you?

About reviewer (183 reviews)

Age25-29

SkinOily, Fair-Medium, Neutral

HairBrown, Other, Other

EyesHazel


1.0
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Feb/15/2010

Yesterday was my last shopping experience at this store. The sales associates and managers alike are just rude and ignorant. I guess if you pay peanuts you get monkeys to work for you.
At the cashier to pay no acknowledgment of a real person standing in front of her, no hello , no go to hell, no nothing a drone perhaps. As the drone proceeded to scan my items she knocked my eye shadow off …
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21 of 25 people found this helpful. Did you?

About reviewer (21 reviews)

Age44-55

SkinCombination, Fair-Medium

HairBlond

EyesGreen