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3.0

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203 reviews
70%
would repurchase
3.2/5
package quality

price range

Reviews


3.0
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Jan/15/2015

I have a huge love hate (more hate) relationship with this store. While online is fantastic, in store... not so much. The last time I was there, I felt like I was followed the whole time. I work retail, so I get it -- to an extent. Beauty at our store is a huge theft problem. Other times, I stand up front wondering where the heck their employees are. I really hate that. I have walked out of …Read more

5 of 5 people found this helpful. Did you?

About reviewer (142 reviews)

Age25-29

SkinAcne-prone, Fair, Neutral

HairBrunette, Wavy, Medium

EyesHazel



2.0
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Jan/15/2015

Ulta is somewhat of a necessary evil for me, since they're the only store in my area (that I know of) that carries certain products and brands (like NYX). My two biggest pet peeves: 1) many of the employees are frequently apathetic. It depends on who is there on any given day. And they are very serious about watching you, I can attest! And 2) (this is my biggest pet peeve) the testers …Read more

6 of 6 people found this helpful. Did you?

About reviewer (641 reviews)

Age44-55

SkinNormal, Other, Warm

HairBrown, Other, Other

EyesBrown


4.0
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Jan/15/2015

I love Ulta...and I shop there a lot. My only beef with Ulta is that when I go in there I'm usually harassed by sales associates asking me if I'm "finding everything OK" 4,000 times, which equals "we think you might be stealing". This ticks me off because I don't steal, sometimes it takes me a while to browse and I spend quite a bit of money there every year! …Read more

5 of 5 people found this helpful. Did you?

About reviewer (139 reviews)

Age30-35

SkinNormal, Medium

HairBrunette

EyesBrown


1.0
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Aug/16/2014

Here's my beef with ulta- 1.) I hate shopping at ulta because they act like I'm going to steal something even though my stepmom and I collectively spend approximately $1,000 in that store in a year. They're extremely rude and never helpful when trying to find a product... So I
2.) purchased my most recent seasonal bundle of products online over a week and a half ago, and …
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4 of 4 people found this helpful. Did you?

About reviewer (1 reviews)

AgeUnder 18

SkinCombination, Fair-Medium, Warm

HairBrunette, Wavy, Coarse

EyesGreen


5.0
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Jul/17/2014

Man, after reading some of these reviews, I'm just puzzled. But to be completely honest, it really all does depend on location and the people you get. My Ulta, in Colorado Springs, CO, is amazing. People there are never too pushy, nor do they ever ignore you. When I was looking confused and puzzled about something, a girl came up to me and simply said if I needed any help, I said "No …Read more

2 of 4 people found this helpful. Did you?

About reviewer (33 reviews)

Age19-24

SkinDry, Fair, Cool

HairBrunette, Wavy, Fine

EyesBlue


2.0
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Jun/17/2014

So this is my second online purchase from Ulta, I must say this company has one of the SLOWEST shipping ever! It takes nearly 2 weeks to get to you, Then on top of everything they have a jacked up shipping method...They use Ups but some how both my orders ended up being delivered through Usps United states postal service? ? Real confusing why not just have Ups to drop it off directly? ? Oh and I …Read more

5 of 6 people found this helpful. Did you?

About reviewer (8 reviews)

Age25-29

SkinCombination, Medium Brown, Warm

HairBrown, Wavy, Medium

EyesBrown


1.0
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Feb/23/2014

If I ever shop at ULTA again, please shoot me. I normally spend about $200 to $250 per quarter. That is a total of $800 to $1000 per year. But today is the final straw. I purchased the Mally shadow sticks online. The description indicates 5 different colors. But instead, I received 4 colors with a double of one of the shadows for the 5th shadow. I would not have minded if the double was of …Read more

12 of 16 people found this helpful. Did you?

About reviewer (1 reviews)

Age36-43

SkinCombination, Fair-Medium

HairBrown

EyesHazel


4.0
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Feb/10/2014

I live near one Ulta, Henrietta location... And work next to the other, Webster location. So I've spent plenty of money between the two in the past two yrs trust me. The Webster location is chock full of older employees that may have experience w makeup but always seem very very snobby or don't know anything at all. I appreciate good makeup advice on products I don't usually use as …Read more

1 of 1 people found this helpful. Did you?

About reviewer (22 reviews)

Age30-35

SkinDry, Fair-Medium

HairBrunette

EyesBlue


1.0
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Dec/18/2013

Terrible place to shop; in store and online. When I go in one of two things happen. I'm ignored or bombarded with questions. On top of this I'm 18 and treated like a thief when I spend hundreds of dollars here! The first time I was refused my free gift with purchase, when I qualified for 2 of them from different brands. She didn't bother checking in the back and she flipped through …Read more

6 of 6 people found this helpful. Did you?

About reviewer (10 reviews)

AgeUnder 18

SkinDry, Fair

HairBrunette

EyesBrown


2.0
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Dec/15/2013

Agree with previous post -- ULTA always seems to be out of stock in what I am looking for. I have sometimes even gone in 3 times during a 2 week span and the item is still not in stock, despite having had their weekly shipment. I also hate that the coupons now cover fewer and fewer items.

3 of 3 people found this helpful. Did you?

About reviewer (15 reviews)

Age30-35

SkinCombination, Fair, Neutral

HairRed, Wavy, Fine

EyesBrown