I am not usually a gloss person. I don't even wear lip colors on a regular basis (no matter how much I try and convince myself that I do). But the texture and shade of this is so perfect, I keep it in my bag at all times and notice when I don't have it.
I'll start with the texture/formula of the gloss. It feels more like a thick, moisturizing gel than a traditional sticky gloss. If you've tried the Laneige Overnight Lip Mask, this feels like a slightly thinner version of that with a vanilla-candy scent. I have very dry lips, so I like that this can give me some relief and moisture if I don't have a lip balm on me. It's not sticky in the slightest, and while it has some shimmer I can't feel any sort of particles. The staying power is not great, if I don't eat or drink anything I can get a few hours of wear and with eating and drinking I need to reapply afterwards. That doesn't bother me though, I don't really buy glosses expecting them to last all day.
So the color of the gloss. "Universal" is a pretty big claim, and I'm sure there are people who don't like this color on their skintone. However, I'vs seen tons of different people wear this and it looks at least passable on everyone, if nothing else. I like the shade because I have muted coloring and cannot pull off a pink lip to save my life. A lot of "nude"/"neutral" glosses or sheer balms end up leaning too pink for my liking (NARS Rikugien is a good example of a "nude" that turns bubblegum on me). This shade hits that sweet spot of being a nude that is not pink pink, but also doesn't lean too brown to head into hershey's territory. There is a micro-fine shimmer that is apparent in the bottle but is less noticeable on the lips. It's also sheer, which I appreciate as I don't have to worry about being super precise in my application and I don't have to check to see if it's drifted somewhere else on my face.
Overall this is a fantastic gloss formula, with a shade and packaging that just add to the experience. The giant doefoot applies enough to go around the lips without having to dip back in. The price is nice as well, with a generous amount of product for one of the cheapest glosses at Sephora. I would definitely recommend this gloss for someone who is turned off by sticky formulas but wants to try something with a more natural look than matte, opaque lipstick. 10/10, definitely will repurchase once I use it up!