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on 2/6/2015 7:44:00 PM
More reviews by Swimblock
Age: 56 & Over
Skin: Combination, Other, Not Sure
Hair: Brunette, Other, Other
I disagree with CordulaM (who is an SA at Ulta and as of now it looks like her review has been deleted) and agree with Shannon804. I recently returned an item I bought online and received such a hassle from the SA and had the same experience as Shannon. I took what I thought was the sales receipt which was in the box when it was delivered and the SA said, it was the packing slip, not the receipt and that I had to find the email, print it out and bring it in. I hit the roof! What I thought was the receipt had the UPC label printed on it so I thought it contained all the sales info. I told the SA that Ulta needed to take it one step further, to include the receipt on the packing slip and that it was really stupid to expect a customer to wade back through their emails to find the original confirmation email, print it out and bring it in. I am an accountant and IMHO, ULTA is doing this to discourage returns. Plus I don't like the fact that ULTA does not give out samples. I am tired of buying products that do not perform like they claim they do and then I have to return them. So I've adopted a policy that I want to sample any new product before I buy it. Nordies and Sephora are both great at giving samples so perhaps Ulta will loose my business to them if they do not make improvements to the store's policies and procedures. As it is now, I am only shopping at Ulta if it is a product that I normally use and/or I can use a coupon. I also agree that the SA's at Ulta do not appear to be as knowledgeable about products as the SA's at Sephora.
6 of 6 people found this helpful.
on 5/12/2013 8:30:00 AM
More reviews by Beach
Skin: Other, Other, Not Sure
Hair: Other, Other, Other
I was so excited when I heard Ulta was opening 5 minutes from my house. However....that didn't last long! Ulta never has anything I need since they are always "waiting for a delivery". The coupons are ridiculous since they are not for any of the desired brands but can be used only on drugstore things. They use them to entice you to come into the store. Their brands are low end and drugstore brands. I will not go back since the salespeople are rude and not versed on any of the products that they have. I totally prefer Sephora's! As far as samples go, I also was told they don't have any only to see them put some in the bag of the person after me. I have never used their salon services since I always hear the "salon staff" talking about other customers and I don't need them talking about me! Ulta needs to train their help both in the products and the way they treat people. I was going to apply for a job there and SO GLAD I didn't. Sephora is much more professional, will always give samples and, for the most part, have what I need. In my opinion...ULTA sucks!
6 of 7 people found this helpful.
on 4/10/2013 2:54:00 AM
More reviews by SorceressOfTheDark
Skin: Dry, Fair, Cool
Hair: Blond, Straight, Fine
Oh-reading the reviews by MUA'ers are so funny, I just had to add my own! I thought it was just my own Ulta that was bad. When it first opened, the service was good (of course), the ladies were helpful, not too pushy, and samples were offered to customers. They even had SA's that knew the product lines. That was years ago it seems. How times have changed. It seems we all have horror stories and I'll tell you my own. I wanted a haircut one day. I went in around dinnertime and was told they "don't take walk-ins". Ok. This was about 6 p.m. mind you, early enough in the day, since they don't close till 9 p.m., so the SA suggested I make an appointment. No one was sitting in a chair, there wasn't anyone waiting, and no one else had their hair done while I was in the store. I said I'd check my calendar and call back. When I called back from home, I was told they don't take anyone after 7 p.m., even though they don't close until 9 p.m. "well, because we don't. We have other things we have to do in the salon." I asked what about people that work during the day? They said "those people would have to take time off to come in because we're that good and people do come in early anyway". Oh really? I never did get my hair done at an Ulta. I guess my hair wasn't good enough for their scissors.Next story. It was my birthday and Benefit advertises a free brow wax for your birthday at Ulta. Just come in on your birthday. So I did. Guess what? No Benefit SA available. So another SA tells me to come back another day and tell them that the Benefit girl wasn't there that day. So a few days later I come back again (I live 20 miles away, mind you), and again, the Benefit SA went home early (at 7 p.m.). So I inquire, so when exactly is this brow thing available for the working class? Am I supposed to run here right after work? The girl says "Well, IDK, she's never here at night." By the time I was able to reach the Benefit SA, I was told too much time had passed after my birthday and the offer wasn't available, but I could pay for one if I wanted. I never did get it done. Next story. I was shopping foundations. No testers. I'm looking at PTR's foundations and would like to match a color. I'm standing there looking for a SA. Finally, one comes around and I ask if I can get a match. She walks away and comes back with fragrance paper swatch. She sticks it in one bottle and then hands it to me and walks away. There's my match. Like it or leave it, I guess. On a piece of paper, no less. Here's your color. I felt like it had been torn out of a magazine.I had made a purchase of close to 200 dollars and asked for some samples to be put in the bag. The cashier told me they didn't have any. After I just dumped 200 bucks and they don't have one sample? The manager overheard the cashier and runs over and tells her she's wrong, they most certainly do. She tells me to wait, she will make a special sample package for me after the cashier just treated me so rudely. And she goes into the drawers behind the register where there are piles of samples. Obviously samples that they don't give out to the customers.In all the time I've been shopping there, there has only been one nice SA who knew the products, gave out samples (knowing customers that tried and liked would come back and purchase), and was genuinely friendly. Lately, anyone that works there is rushed and isn't interested in helping anyone out. Perhaps Ulta needs to re-think their sales model.Last story: I was looking around the store (always on my own, they no longer have any help) when I finally found an SA to inquire about a product in a particular line. I asked questions about a moisturizer in Philosophy. She really didn't have any answers for me, was hemming and hawing and looking every way but at me. Finally, she said, "Well, you could buy it and that would tell you your answers." Yep, it would. I could also drive across the street to Sephora where they could tell me about the product, sample it on me, give me a sample to go home with it if I so desired, too. Ulta still sends me coupons sometimes and if I'm so inclined I'll go there just to find something cheap enough that I might need to use that coupon on. Otherwise, I won't go out of my way to step foot in that store anymore. It's just not a friendly feeling anymore. And it's becoming more of a Bargain Basement atmosphere, too.
14 of 14 people found this helpful.
on 2/20/2013 10:08:00 PM
More reviews by 3110hello
Skin: Dry, Fair-Medium, Not Sure
Hair: Blond, Other, Other
Waited for ages to get one in my part of the world after listening to so many talk about it on You Tube. Now I have easier access to it than to Sephora and at first I found myself going there often - using their coupons and gathering up "points" to use for other purchases. I do like the fact that they have these consumer perks and I also like the variety of products & prices of products they carry. However, I have found over time that I am going back to Sephora more - for several reasons. First, I admit to loving some of the high end make up brands that Sephora sells (Laura Mercier, Dior & Nars) and I like how one can experiment with the products and easily get samples. Secondly, I find the Sephora SA's more informed, generally which is helpful. Finally, I get frustrated at the "prestige" vs other brands way in which the coupons apply. All that said, I still frequent Ulta regularly and find that they carry some brands (Nyx) that no one else does. Bottom line is that it's not all that I thought it to be but I just love make up and so I enjoy the store!
3 of 3 people found this helpful.
on 12/26/2012 3:15:00 PM
More reviews by GardenValleyGirl
Hair: Brown, Other, Other
ULTA is brand new in our city and the SAs are awful! I returned a product after 60 days and was purchasing new products and one SA said they cannot take it back after 60 days. I said I was applying it to newly purchased products and she said they could not do it. I returned to my car and read the back of the sales slip and it said after 60 days you could only get store credit, so I had to go back in and show the SA her own receipt so she could re-run my purchase to credit me with my return - she was not happy. Also, poor job on matching BE products to my skin. She looked at me and said "You're a medium" and that's the only color she applied all over my face. In the store it looked okay, but in the car I looked like a pumpkin! Every time I go in there with a coupon, they find a reason for me not to be able to use it on what I have in my shopping bag. And, they are ALL clueless about where to find certain products. Once they told me they were all out of something and I found it at the checkout counter on the travel size display! Another time I picked up Revlon lipstick - buy 2 get 1 free - and the SA argued with me at the register that it was buy 2 get one 50% off, until she ran it up and it said buy 2 get 1 free and she just blew it off saying "Oh I must be thinking of another brand." I'll take Sephora and BB&B any day!
on 2/16/2012 9:21:00 PM
More reviews by jokesonly
Skin: Sensitive, Fair, Not Sure
Hair: Red, Other, Other
This review is for Ulta.com. so my ratings for product doesn't apply except the overall rating. I have never been to an Ulta store; there aren't any in my state, and up until a few weeks ago I hadn't ever heard of them. The three times I have wanted to shop specials, the products were out of stock. This last time I wanted to get some of the NYX shadows on sale and they are all out of stock!! However, the same items that I wanted to buy from the last ad are there now that the sale is over. That is pretty cheeky (I have another word for it actually). This gives me a pretty good idea of how this company does business and it's not going to get any of mine.
7 of 9 people found this helpful.
on 7/28/2011 7:45:00 PM
More reviews by Banjos
Skin: Acne-prone, Fair-Medium, Warm
I have patronized Ulta intermittently for many years. Overall, I have found the store to my liking, with a large selection of products at average prices. The courtesy of the staff has varied but that is true with almost any establishment. Some people just do not have the personality to work retail sales. One needs to be patient and at least be able to fake interest in the customer. Some companies are just more careful to hire staff with suitable personalities than are other concerns. Ulta does offer frequent sales and coupons.
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