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62% would repurchase
Package Quality: 3.0
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on 2/6/2015 9:30:00 PM
More reviews by smk927
Skin: Normal, Fair-Medium, Not Sure
Hair: Brunette, Other, Other
Had the exact same experience as reviewer swimblock. Tried to return an online purchase with the packing slip, was told I needed the original shipping confirmation email. I didn't even have the email anymore. It was a while later until I got back there, by this time it was over 60 days and I could only get store credit. Before I went back, I read the instructions on website for returning online purchases to store. It does say the packing slip can't be used, that you need the email, and it tells you how to bring it up through your Ulta account. So, I give them half a pass. On one hand, it was my error for not reading the return policy beforehand. On the other hand, they should make returns easy like other stores and not make us jump through hoops. Why not print the pricing information on the packing slip? I usually have to ask for my free gift with purchase if there is one, and I'm usually not informed if I have points reward dollars available and asked if I would like to use them toward purchase. The Ulta's near me are all clean and well organized. For the most part, the staff is pleasant and moderately helpful, though not very knowledgeable overall.
1 of 1 people found this helpful.
on 1/15/2015 10:22:00 AM
More reviews by MAChostage
Skin: Normal, Other, Warm
Hair: Brown, Other, Other
Ulta is somewhat of a necessary evil for me, since they're the only store in my area (that I know of) that carries certain products and brands (like NYX). My two biggest pet peeves: 1) many of the employees are frequently apathetic. It depends on who is there on any given day. And they are very serious about watching you, I can attest! And 2) (this is my biggest pet peeve) the testers are often missing -- or several perfectly good items, even several of one kind (like one particular color of lipstick or eyeshadow), have been tested by customers, rendering them useless for purchase. I realize this latter pet peeve is not necessarily the store's fault, but I would expect them to monitor this situation and ensure that testers are always available, even if that means compensating for theft of testers (yuck) by ordering extra stock. And speaking of ordering stock, rarely do I find what I came to purchase. They are ALWAYS out of stock on things and telling me that their "truck is coming on Thursday." When I return on Friday, I always find that what I want STILL hasn't been received, and it goes on and on this way forever. :-(
6 of 6 people found this helpful.
on 7/22/2013 7:21:00 PM
More reviews by shutterbug07
Skin: Combination, Medium, Not Sure
Hair: Brown, Other, Medium
I have been trying to make an order on ULTA.com for days and continue to encounter problems resulting in the message, "We are experiencing difficulty processing your order. Please try again later or use another payment method". Despite trying three different internet browsers, using a payment method that is successful on several other major websites, attempting at different times of the day, etc. there has been no resolution. The response I get from their customer service team? A standard response that is copied and pasted, saying to check that my details are correct. It seems to me that they don't care if they have customers or not. Lastly, I just discovered that with each attempt I made there is now a pending charge on my account! It is not worth all the time and hassle, I would highly recommend going with Sephora or Walgreen's for your beauty and cosmetic products as they make shopping a pleasant experience and manage their businesses professionally. Do an internet search for 'problems with ULTA website' and apparently this is a recurring issue.
on 5/12/2013 8:30:00 AM
More reviews by Beach
Age: 56 & Over
Skin: Other, Other, Not Sure
Hair: Other, Other, Other
I was so excited when I heard Ulta was opening 5 minutes from my house. However....that didn't last long! Ulta never has anything I need since they are always "waiting for a delivery". The coupons are ridiculous since they are not for any of the desired brands but can be used only on drugstore things. They use them to entice you to come into the store. Their brands are low end and drugstore brands. I will not go back since the salespeople are rude and not versed on any of the products that they have. I totally prefer Sephora's! As far as samples go, I also was told they don't have any only to see them put some in the bag of the person after me. I have never used their salon services since I always hear the "salon staff" talking about other customers and I don't need them talking about me! Ulta needs to train their help both in the products and the way they treat people. I was going to apply for a job there and SO GLAD I didn't. Sephora is much more professional, will always give samples and, for the most part, have what I need. In my opinion...ULTA sucks!
6 of 7 people found this helpful.
on 1/17/2013 5:15:00 PM
More reviews by kls17
Skin: Combination, Other, Not Sure
This review is for the Ulta.com website. Truly one of the worst websites I've ever ordered from. Twice, they have screwed up my order and they were just languishing somewhere in Illinois. I talked to customer service several times and they assured me that I would receive them the next day. Well, I didn't so I filed a dispute with PayPal and I finally got my money back. I placed a couple more orders there and everything seemed ok. I placed an order on January 4th and have still not received it. I got the UPS tracking number and it said it would be here on Friday, January, 11th. Friday came and passed and nothing. I checked the UPS website again and it said that it had been transferred to my local post office for delivery. It is now Thursday, January 17th and nothing. Why the heck couldn't UPS just deliver it directly??? I checked the USPS tracking and it said it hasn't been updated since last Friday. So my package is lost somewhere in the Houston postal system. I really don't know why Ulta sets up their shipping this way. It is very very frustrating.
2 of 2 people found this helpful.
on 12/26/2012 3:15:00 PM
More reviews by GardenValleyGirl
Skin: Dry, Fair-Medium, Not Sure
ULTA is brand new in our city and the SAs are awful! I returned a product after 60 days and was purchasing new products and one SA said they cannot take it back after 60 days. I said I was applying it to newly purchased products and she said they could not do it. I returned to my car and read the back of the sales slip and it said after 60 days you could only get store credit, so I had to go back in and show the SA her own receipt so she could re-run my purchase to credit me with my return - she was not happy. Also, poor job on matching BE products to my skin. She looked at me and said "You're a medium" and that's the only color she applied all over my face. In the store it looked okay, but in the car I looked like a pumpkin! Every time I go in there with a coupon, they find a reason for me not to be able to use it on what I have in my shopping bag. And, they are ALL clueless about where to find certain products. Once they told me they were all out of something and I found it at the checkout counter on the travel size display! Another time I picked up Revlon lipstick - buy 2 get 1 free - and the SA argued with me at the register that it was buy 2 get one 50% off, until she ran it up and it said buy 2 get 1 free and she just blew it off saying "Oh I must be thinking of another brand." I'll take Sephora and BB&B any day!
3 of 3 people found this helpful.
on 6/19/2012 3:11:00 PM
More reviews by ImYourFavoriteDrug
Skin: Combination, Fair, Neutral
Hair: Blond, Other, Medium
I feel like my Ulta store has very friendly employees. They don't bother me at all when I shop and they give me coupons on even high-end products in the store.
on 5/8/2012 7:42:00 AM
More reviews by Pinc
Skin: Combination, Fair, Not Sure
Hair: Blond, Other, Other
I, too, am an Ulta Fan and have only good things to say about their stores. I live in Illinois and their staff is always friendly and helpful, the store clean, the shelves well stocked. I frequent several Ulta Stores in my area and they get an A across the board.
on 11/13/2010 8:26:00 PM
More reviews by rebemdee
Skin: Normal, Other, Cool
I don't love Ulta. The assistants are usually unpleasant, or at least disinterested, then nail polish area is a mess, and they are often out of what I want. I don't buy any prestige cosmetics there unless it's an after Christmas blow out or something, because I can't use a coupon. I prefer to shop at Sephora for my prestige cosmetics, I find the assistants more helpful and a greater selection. However, I go to Ulta for all my hair care products becuase they often have buy 2 get 1 free sales, and I can use my coupons on that. I too didn't like I was asked for all sorts of personal info at my last visit and I just told them, "No." Especially if you pay in cash, they can't make you give your phone number!
on 9/4/2010 8:59:00 PM
More reviews by dancerchickadee
Age: 18 & Under
Skin: Combination, Fair-Medium, Not Sure
Hmmmm, I'm really confused by all the negative reviews about Ulta. I can't go very often because the nearest one is about 3 hours away. I really like Ulta, they have the cosmetics and hair products I can't get at home. Like my LaCoupe deep conditioner. I've always had a good experience, and no SA has been snotty. I love Ultaa! :D
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