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66% would repurchase
Package Quality: 3.0
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on 8/9/2016 5:44:00 PM
More reviews by jessicatussey007
Skin: Combination, Fair-Medium, Cool
Hair: Brunette, Wavy, Fine
This is the place I go when I am sad lol I LOVE Ulta! They have a great selection of products and an amazing point program! I can't say enough good things about this store, it's just freaking awesome! I love getting points on items I buy for my family (body wash, shampoo, etc)
on 8/3/2016 5:12:00 PM
More reviews by Scutlip
Skin: Combination, Fair-Medium, Warm
Hair: Blond, Straight, Medium
Totally agree with the comment below in regards to the whole coupon thing. I also had a 5 off ulta brand stuff and a 3.50 off coupon and I bought plenty of stuff that qualified both of them but the chick at the register would only let me use one. Come on ulta, like your not making enough money. This is why my scores are way low for this place.
on 9/5/2015 7:18:00 PM
More reviews by aenflex
Skin: Dry, Fair-Medium, Neutral
Hair: Brown, Wavy, Coarse
I usually shop at Sephora. I recently placed an order online at Ulta's website.I picked up a few fragrances, and as we all know they aren't cheap. I chose the fragrances pack for my free sample.The picture that depicted the free fragrances samples showed five miniature bottles. You know the tiny kind with the little sprayer? When my package arrived I was surprised to see that only two of the five fragrances they sent were bottled. The remaining four were the folding-paper type that you could get in a magazine.They were free, and I'm glad that they sent them. But they need to go ahead and show online what they actually look like. I would have picked the skin care sampler had I known.
on 7/16/2015 12:06:00 AM
More reviews by Saspants
Skin: Combination, Fair-Medium, Neutral
Love my local store but have gotten to where I hate shopping them on-line. Every time I order on-line I receive damaged product, all due to their poor shipping preparations. Seriously, how can someone pack delicate eyeshadows, blushes and powders in a box without wrapping in protective bubble wrap, adding packing peanuts or some other type of packing material to keep my anticipated purchases safe in shipping. Four orders in a row I have received damaged products and quite frankly am tired of dealing with the poorly trained customer service personnel and having to explain and justify my return and request a replacement.I will say that Sephora.com has them beat hands down. I get my purchases in 2-3 days, items are carefully packed and in the event that something is damaged I get a replacement shipped overnight. Nothing is more irritating than waiting 2 weeks to get our purchases from Ulta, receiving damaged items, dealing with getting a replacement (which these orders have to go through an approval process that takes a week) and then waiting another 2 weeks while they ship via snail mail. It is extremely irritating when your replacement item arrives in a thin bulk envelope and it too is damaged.Yes my preference is to shop my local store, where I am treated like a rock star due to my purchase habits and makeup, skincare and hair care addiction. But there are brands that are only available on-line so I have no choice but to roll the dice, order on-line and keep my fingers crossed that the person prepping my order for shipment actually has some pride in their job and wants to perform it properly. Nine times out of ten I am left disappointed and have to deal with returns.
on 2/6/2015 9:30:00 PM
More reviews by smk927
Skin: Normal, Fair-Medium, Not Sure
Hair: Brunette, Other, Other
Had the exact same experience as reviewer swimblock. Tried to return an online purchase with the packing slip, was told I needed the original shipping confirmation email. I didn't even have the email anymore. It was a while later until I got back there, by this time it was over 60 days and I could only get store credit. Before I went back, I read the instructions on website for returning online purchases to store. It does say the packing slip can't be used, that you need the email, and it tells you how to bring it up through your Ulta account. So, I give them half a pass. On one hand, it was my error for not reading the return policy beforehand. On the other hand, they should make returns easy like other stores and not make us jump through hoops. Why not print the pricing information on the packing slip? I usually have to ask for my free gift with purchase if there is one, and I'm usually not informed if I have points reward dollars available and asked if I would like to use them toward purchase. The Ulta's near me are all clean and well organized. For the most part, the staff is pleasant and moderately helpful, though not very knowledgeable overall.
1 of 1 people found this helpful.
on 8/16/2014 11:55:00 PM
More reviews by Alexandriababydoll
Age: 18 & Under
Hair: Brunette, Wavy, Coarse
Here's my beef with ulta- 1.) I hate shopping at ulta because they act like I'm going to steal something even though my stepmom and I collectively spend approximately $1,000 in that store in a year. They're extremely rude and never helpful when trying to find a product... So I 2.) purchased my most recent seasonal bundle of products online over a week and a half ago, and it's still not here. Every day I track the item, it says it'll be here the next day. Ugh. Sticking with target and sephora. So not worth the trouble.
4 of 4 people found this helpful.
on 2/23/2014 3:29:00 PM
More reviews by Flakestar
Skin: Combination, Fair-Medium, Not Sure
Hair: Brown, Other, Other
If I ever shop at ULTA again, please shoot me. I normally spend about $200 to $250 per quarter. That is a total of $800 to $1000 per year. But today is the final straw. I purchased the Mally shadow sticks online. The description indicates 5 different colors. But instead, I received 4 colors with a double of one of the shadows for the 5th shadow. I would not have minded if the double was of a brown shade, but it was ‘camo’, short for camouflage – a green shade. So, this morning, I try to return it to my local ULTA. I bring the paperwork, shipped with the product. But, that isn’t enough. They want a copy of my email order confirmation. Now, how would anyone suspect that there isn’t sufficient information on the paperwork that comes with the shipment? It is at Sephora. Why not ULTA? So, I give them my ‘club rewards card’ to look up the item. But apparently, they cannot look up the item using my club card. The store manager’s response is that if they sold the item in the store, there would be no problem. But since they don’t sell the Mally product line at that location, they cannot take the item back without the order confirmation email. Now whoever has heard of a system like this? They should be able to look up my order online, or to find the item on my account using my ‘rewards card’, or they should supply sufficient info on the packing paperwork. But no! All of these common solutions are not available to ULTA employees. So, my rave continues. I called up the Las Vegas, ‘Best of the West’ store to ask if one of the manufacturer’s reps was available. Their response was – we don’t know when the manufacturer’s reps will be in the store. How can anyone run a store when you don’t know who is arriving? There should be a schedule of when reps will be present daily. How can you tell a prospective customer that they don’t know when the rep will be present? If I wanted to make an appt with one of these reps, how could I? What a terrible way to run a business, not very professional.And finally, ULTA has the most ridiculous rules on how to use the $3.50 coupon. The coupon can only be used on drug store items. Hasn’t the ULTA upper mgmt. realized that $3.50 on what they refer to as ‘prestige’ items will result in higher sales and higher profit? How stupid can they be? At least they have improved their ‘beauty rewards’ program. Previously, points were awarded. These points can be used for predetermined products - for the most part, product that you don’t want. And the points expire so that they cannot be used after the expiration date. They cannot be accumulated. The program has been changed to allow one to use the points/rewards for purchases of any items. It’s about time. But I haven’t seen the regulations of the new program and knowing how ULTA operates, I’m sure they will impose some ridiculous regulation that makes the reward impossible to use. But I’m done. I will return my product and no longer purchase anything from ULTA again. Give me Sephora any day. They have great customer service and treat their clients with respect.I only gave a review of 1 because I could not leave a rating of 0.
12 of 16 people found this helpful.
on 2/10/2014 8:17:00 PM
More reviews by Whitestats03
Skin: Dry, Fair-Medium, Not Sure
I live near one Ulta, Henrietta location... And work next to the other, Webster location. So I've spent plenty of money between the two in the past two yrs trust me. The Webster location is chock full of older employees that may have experience w makeup but always seem very very snobby or don't know anything at all. I appreciate good makeup advice on products I don't usually use as I just started purchasing high end ab a year ago. ( I have a good mix of both high and low end prod). I always feel like I'm bothering them when I come in. The Henrietta loc is so much better to the point that I've told the manager twice. The girls are always helpful. They are younger and jut plan off more cheerful. They also rec a high and a low end option and are happy to do so if I ask. My biggest complaint w the hen and sometimes even the Webster loc are that they are usually never in stock of the NYX prod that are very popular. High end pay off low end price, so why not stock it better??!! The other day I went in and it looked like a tornado literally hit every shelf. Literally!! Sad! The return policy is stellar as long as u return within 60 days. They can find ur receipt too. Overall. I head to the Hen loc most often I just dread that they never have what u need sometimes. :(.
on 12/4/2013 10:54:00 PM
More reviews by glamycakes2014
Skin: Acne-prone, Fair-Medium, Not Sure
by far the best store i have ever been to. i love ulta
on 8/30/2013 2:15:00 PM
More reviews by bauhausfrau
Skin: Sensitive, Fair-Medium, Not Sure
Hair: Red, Other, Other
This review is for the online service. I am disappointed in Ulta. I made two makeup orders last week, one from Ulta & one from Sephora. I felt that everything about my Sephora order was superior. The products from Ulta were all put into the same little plastic bag that was tied on top and placed in the shipping box. There was no protective wrapping, like bubble wrap. In the past I have ordered shampoo & conditioner that had broken caps because all they did was tape the caps down instead of protecting them. Then for the free samples, I hate the way they don't give you much choice, and send you things you don't want. It isn't an exciting bonus to get three free samples that go straight into the trash. You get to choose from categories like skincare, cosmetics, or perfume, and then they select the samples in that category. I chose perfume, because I buy a lot of perfume & it's great to find what's new out there. I received the new Lady Gaga perfume, which isn't a bad thing to receive, just not anything I'm interested in; something awful that smelled like rubbing alcohol and urine from Jessica McClintock, which I would never consider selecting; and a men's cologne.... why? Just a terrible selection on their part. From Sephora I got to choose my own 3 free perfumes samples and I love all of them, plus they threw in a bonus hair product sample, plus I got to include a free sample of a Murad retinol product from their bonus page, and I could have used my beauty points to get one or two other products, but I decided to let them accumulate for a bigger prize since they never expire, unlike Ulta which expires in a year, so you have to pick whatever they have available even if you aren't excited about it. Lastly, I ordered from both stores on the same day and got my Sephora package 3 days sooner. I like that Ulta has sales like buy one get one 50% off of NYX, but I'll never order another full priced product from them again. I will always go to Sephora first.
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