ULTA Ulta- whole store

Filtered by skin type : Very Oily age: 36-43
ULTA Ulta- whole store

1.0

1 review

0% would repurchase

Package Quality: 3.0

Price: $$$

Package Quality: 3.0

Price: $$$

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on 10/9/2008 6:42:00 PM

Age: 36-43

Skin: Very Oily, Fair, Not Sure

Hair: Red, Other, Other

Eyes: Blue

The only things that keep me coming back to Ulta are selection and the occasional BOGO. If L'Oreal makes 12 different pigment colors, Ulta has them all, and sometimes a BOGO at that. They have 7 or 8 varieties of the Montagne Jeunesse masks-- those $1.79 packets that look so cheap but work so well but are so hard to find. Sephora may be out of stock on BE shadows, but Ulta will have them, and they're just across the street. The problem is that selection is the only thing this company has going for it.


As far as coupon/sale restrictions, blaming customers for a lack of understanding just doesn't cut it, and frankly, it's insulting. You won't win customers over by blaming all your problems on them. The restrictions are the same ones on every department store promo/coupon/offer everywhere:


*NOT GOOD ON THE GOOD STUFF, but we're not going to give you a straight answer on what the good stuff is so that you'll come in thinking you're going to get a tiny break on something decent. When you get in the store, we'll tell you that pretty much anything you really want is off limits. Because you don't want to think you wasted your gas, or let people know you were snookered by another vague coupon, you'll pick up a lot of cheap, useless junk that you'll just throw away anyhow.*


With their recent Ulta bucks promotion, you couldn't even use those on the bad stuff-- red ticket clearance was off limits! It's just amazing that they would rather keep their shelves clogged with stuff that doesn't sell than let people buy it with a couple of miserable $5 coupons-- oops, that might generate customer good will, and we can't have that! Not to mention that they could be using that shelf space for something that sells. BTW, if there's no discounting on prestige cosmetics, why do I find them in the clearance section all the time in the first place? Are you trying to discombobulate my pretty little female mind? Because it's not working. I actually asked a SA to clarify the restrictions on the U bucks when I was there yesterday, just to see what would happen. She said I could use them on red ticket clearance even though the bucks clearly stated that you couldn't. So why should you expect customers to understand these coupons when even your employees don't?


I understand cosmetic companies engage in price fixing, and that Ulta may be in a bind with the coupons. The problem is I JUST DON'T CARE. If the coupons confuse people, if people don't like them, that's Ulta's problem, not mine. Find a promotion that people can get excited about. Don't keep shoving the same junk down my throat telling me how generous you are and how stupid and ungrateful I am. The rewards program is just useless and does not make me want to buy more. The reward coupons expire before I can use them, and the free items are so cheap and junky that they're only a slap in the face to anyone who may have spent enough money to get them in the first place. A travel size pack of brand X Q-Tips as a reward for $200 worth of business is insulting.


There are different SAs in there every time I go in. There is one stylist in the salon I've seen more than once, but I refuse to put my hair in the hands of people who are treated
like crap. I don't want an unhappy, resentful person anywhere near my head with chemicals and scissors. Also, not that I would ever let one of them do my makeup either in such nasty moods, but if I did, I certainly wouldn't feel like I was obligated to purchase anything. If it isn't really free it shouldn't be advertised as free, and I don't see what the big deal is about not helping other customers while you're doing someone's makeup-- it's not like they'd be helping customers under any other circumstance. The prime directive at Ulta is to patronize and annoy.


Rickisyed's 06/18/07 review says a lot about how this company treats its people and for how the SAs act as a result. I'm treated as persona non grata, or worse, a shoplifter. Yesterday I had an item that had been mistagged, and I was all but accused of having switched the tags on the item, even though the rest of the items had identical tags on them-- and it was OBVIOUS that the tags had been applied directly from a pricing gun. They were loud and nasty about it, and as someone on the autism spectrum, it is very hard for me to stand up for myself in a real time situation. I am still very upset about this-- crying upset. I will go back for the mask packets because I can't find them anywhere else, but as soon as I find another source I'm done.


I am sick of being treated like a substandard human and a criminal. Sephora may not have drugstore brands, but they are always good to me in there and they don't try to buy me off with cheap, meaningless promos after stripping me of my dignity. What's sad is that Ulta could have been a really good store. I honestly loved going in there the first time because there was so much stuff... but it just costs too much.

27 of 35 people found this helpful.


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