Ulta Ulta- whole store

Filtered by skin type : Oily
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2.7

17 reviews

52% would repurchase

Package Quality: 2.0

Price: $$$

Package Quality: 2.0

Price: $$$

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on 5/18/2016 4:01:00 PM

Age: 44-55

Skin: Oily, Olive, Not Sure

Hair: Brunette, Other, Other

Eyes: Hazel

For its $3.50 coupon, Ulta has raised the minimum purchase a whopping $5. You now have to buy $15 worth of items instead of $10.

Their original coupon was the one thing that made me shop at Ulta in the first place. Their prices are much higher than Target and Walmart but the $3.50 off $10+ would bring me in there. When they had 40% off sales, I would stack it with the brand coupons and the Ulta coupon and get some great deals for makeup and skin care. I became a regular customer because of this.

The 50% increase for the coupon's minimum purchase takes away the niche they had and the reason for me to shop there anymore. Bad move, Ulta.

6 of 6 people found this helpful.



Age: 25-29

Skin: Oily, Medium, Cool

Hair: Brunette, Curly, Medium

Eyes: Brown

I love that Ulta carries an array of both drugstore and Salon/High end products so I can easily pick up some Banana Boat sunscreen and a bottle of Redken Cleansing Cream for example. My lcoal Ulta stores are actually pretty clean, well-stocked, and if they don't have what I came in for, the SAs usually tell me when they are expecting new orders or if I need to go on a waiting list to ensure I get the product.Yes, I have had a couple of bad experiences with some rude SAs and I either ignore them (Most of time I know what I am coming in for so don't need their help or attitudes anyway) or report them to the manager if they are being too overt with their rudeness. Another thing I enjoy is being able to use the coupon in their sales catalog. It helps when I am buying multiple things. The liter sales are wonderful if you know what you like in your haircare and want to save some money. I have never ordered anything from their website, but will have to try it out one day. Update 2/20/15 I have ordered things online three or four times by now and have been very happy. I am actually able to get my hands on things that are not in stock at my local Ulta. Also, they have free shipping if you spend over $50 and samples with your package. I love it! If you are product junkie like me this does not help lol. I also love the 20 percent coupons that come every now and then in the mail. Make sure to register online to get a catalog.


on 7/30/2013 12:51:00 PM

Age: 36-43

Skin: Oily, Fair-Medium, Not Sure

Hair: Blond, Other, Other

Eyes: Blue

My local Ulta is great. The store is clean and organized well. I like that it carries a mix of HE products and drugstore. I also love the gift with purchase specials they have with the HE brands.

1 of 1 people found this helpful.


on 6/29/2013 5:18:00 PM

Age: 25-29

Skin: Oily, Medium Brown, Warm

Hair: Brunette, Wavy, Medium

Eyes: Brown

I use a mix of DS and HE brands, so Ulta suits my needs better than Sephora does. I save a lot of money with their DS brand sales, not just with makeup, but with skincare as well. Im a platinum member, which means my points never expire and I can cash them in at any time to save money on my purchases. Personally, I feel like their points system is MUCH better than Sephoras. You need as little as 100 points to save 3.50 on a purchase, which can also be coupled with the 3.50 off 10$ coupons they have all the time. I know some people are annoyed that you cant use those coupons on some prestige brands, but it really just comes down to reading the fine print. Ulta DOES send out 20% off prestige coupons from time to time.

The staff can be hit or miss, anyone who reads this website regularly usually knows more about makeup than most Ulta staff members. It just comes down to knowing what you want and seeking it out, MUA is better for reviews on products than someone who only works at Ulta part time. I will always go there for makeup and skin care purchases.


Age: 30-35

Skin: Oily, Fair, Cool

Hair: Red, Wavy, Medium

Eyes: Green

I generally end up going to Ulta looking for their promos - BOGO 50%, get this when you buy X dollars from this brand, etc - but never end up actually buying anything because the promo doesn't cover a specific thing that I wanted, such as the Revlon Lip Butters or the Maybelline Colour Tattoos. I've had two memorable customer service situations there, one good, and one bad:
I went in to look for the Summer Limited Edition Colour Tattoos in lavender and seashore and the display was empty of them, so I asked the guy at the counter. He immediately went to see if there were any left and found a single lavender one in a storage drawer! It was a bit of a dig so I believe that one of the employees was trying to save it for themselves, but it was mine now.
On another day I went in to check out the new UD eyeliner colours and wandered toward where the store keeps box sets that have been either bashed in too much to put on full price or that have hung around too long. It's also near a bunch of skin care products. A seller for one of the skin care products pounced on me like a spider on a fly caught in the web and I was stuck there for 10 minutes trying to be polite as she tested some of her line on me! It was very creepy because she kept stroking my hand and arm and made me really uncomfortable. I almost decided right then never to go into Ulta again!
Given the choice I would much rather go into Sephora because they don't mind talking about their products, giving samples, or testing ANYTHING on you when you ask. (But not when you don't.) I wish my Sephora wasn't 45 minutes away!

2 of 2 people found this helpful.


Age: 30-35

Skin: Oily, Olive, Not Sure

Hair: Other, Other, Other

Eyes: Brown

I ordered from Ulta.com during their big promos and they never sent me my free gift with purchase. They had a big advertisement on their website that tells you you are going to get this free gift with purchase (some of them cost just as much as the item you are purchasing). Then you place your order and never get it in the mail. Surprise surprise! This happened to me and happened to one of my friends. They assume that you will not complain and wind up getting away with it. In addition to the fact that you now have you wait 24-48 hours until a manager gets back to you when you call customer service and when they finally do (if you are lucky enough to answer your phone when they call) they are very rude, talk over you, talk in circles, and then only offer the $10 gift card and claim that is all they can do otherwise they will get in trouble. BULL! Classic bait and switch. I had ordered a Pur minerals pressed powder and a free chisel brush was being offered with the purchase. I just happened to take a print screen showing my basket with the free gift. When I spoke with the manager (who insisted on seeing proof) I sent her this print-screen. Well all of a sudden her e-mail doesn't work and when I explain that it said free gift with purchase underneath the item she says "Well it didn't say what the free gift was." I told her that the advertisement said that free gift was the chisel brush with the purchase of a compact. She then told me that it could have stated that there was a minimum purchase requirement and that it might not have been a full sized brush so all she could only offer the $10 gift card. I told her that was unacceptable and that it didn't make sense to get a $10 gift card in lieu of a $23 chisel brush pre-tax. She said I had no proof of the free gift and that if it "fell out of my basket" it was not Ulta's fault. I then asked her for proof of the minimum purchase requirement and that to prove that it wasn't a full sized brush. She couldn't and then told me that was all she could do. I am planning on calling them every day until they send me that brush. I have been a loyal customer for almost 10 years but will not be spending any more of my hard earned money at Ulta or Ulta.com. I will be shopping at Sephora instead as they offer better samples and do not try to gyp you on your free gift with purchase.

6 of 6 people found this helpful.


Age: 30-35

Skin: Oily, Dark, Not Sure

Hair: Black, Other, Other

Eyes: Black

Overrated and Overpriced. This store is nothing but the cosmetics section of Walgreens and CVS plus Sephora all rolled into one. I find the makeup to be priced lower at Walmart and Target. What really annoys me is that I usually go to their Essence section which is the lowest priced cosmetic items (besides Wet & Wild), but as usual it is HARDLY EVER fully stocked (this can go on for weeks). It also usually has a very unsanitary look to it. Apparently, customers are sampliing the products right out of the package and writing all over the display cases with eyeliners and nail polish swatches. I know they don't pay attention to that section particularly because I saw the poorly stocked selections which included random products from other areas where customers had placed them there I guess after changing their minds and didn't want to take it back where it belonged. I found it gross that going there a few days later, (like four days later), the section looked exactly the same, with the same misplaced products over there. I guess "straightening the store" at the end of the night is a thing of the past. I hardly ever find anything good in there and I have had to return so many things it's pitiful. They really need to have more testers, that would help to eliminate that problem. I also don't like to be watched like a hawk. I always get a sort of uneasy feeling when I am in there most of the time. The SA's at the checkout for the most part are friendly. However, I can hardly ever find any available Sales Asociates on the floor when I need help finding something. The only pro I really have is that they carry my favorite eyeliner, and I have searched for months for the perfect one and finally found it for $1.59 and also they have a great return policy. They also have great coupon deals, despite all of the stipulations attached to it. Other than that, it's really not worth the hype. Therefore, I think I'll stick to getting my lipstick and glosses at Walmart, Target, and the Beauty Supply Store.

8 of 9 people found this helpful.


on 11/13/2010 10:27:00 PM

Age: 19-24

Skin: Oily, Fair, Neutral

Hair: Brunette, Curly, Fine

Eyes: Brown

I like Ulta but I understand some of the hate. I definitely feel like the salespeople are way too pushy - I had someone ask me 3 times in 10 minutes if I needed help with anything, and they always try to sell me random stuff every time I go in there. I know they have to get business for the store, and it's probably some corporate bs that gets pushed on them, but it's annoying.
That being said, I love the concept of the store: you can buy drugstore products, high-end makeup, perfume, hair products, etc. all in one place. I do think their prices on d/s stuff are a little steep but they send coupons and have sales frequently enough that I don't feel like I'm breaking the bank. I only really go there if I have a coupon, or if I want something that I know I can't get anywhere else close to where I live (it's the only place I've found NYX products in my area, for example). Their sales on the Ulta store brand are particularly good, and they have some nice exclusive sets once in a while that are good deals. I've never tried the salon, but the lady at the Benefit brow bar seemed knowledgeable so I'd consider going there for a brow wax.
Overall, I like the store but don't go there very often, only when I'm looking for something in particular. When I do go the experience is just okay.


Age: 19-24

Skin: Oily, Other, Not Sure

Hair: Brown, Other, Other

Eyes: Brown

I just want to say something about the coupon issue; if you have a problem with not being able to use it on what you want, then buy your prestige cosmetics somewhere else and don't pitch a fit about it. Plain and simple. I've seen grown women literally throw temper tantrums because of this. You think Ulta's just doing it because they just want to make your life worse?

The prestige companies like BE and Smashbox, etc. want to make as much money as they can off of what they sell and in order for Ulta to carry those brands in the store, they're not allowed to be discounted. It's just the harsh reality. The prestige brands don't want to cheapen their products. If you want discounts on BareMinerals, then start writing angry letters to Leslie Blodgett and get mad at her. Why do think Sephora doesn't even offer coupons? I agree that the customer service is below average, but the coupon situation is something that's not going to change just because people disagree with it. I'm sure customers have been up in arms about it for years. Ulta has been around since 1990 and they're still going strong. So, to those of you who are boycotting due to the coupon issue, have fun with that. They're not going to let you use coupons on prestige.

Cosmetic companies want money, plain and simple. And they don't want to discount their products. I'm not defending the company for their poor business practices, I'm just trying to get people to understand the reasoning behind the coupon exclusions.

If anyone has any honest questions about things like coupons, I'd love to enlighten you. Anything to try and help customers understand things. I don't get tired of explaining it, honestly. I don't get upset when people try to argue with me; I understand they want to save money. The fact of the matter is, if you want to save money, then you're going to have to use the drugstore products or find a cheaper replacement for things you like because you're not going to find coupons for your BareMinerals or other brands. That's the way the cosmetic companies want it; we live in a capitalist country where companies are free to charge what they want for things, no matter how outrageous the price may be.


on 2/15/2010 10:28:00 PM

Age: 19-24

Skin: Oily, Fair, Warm

Hair: Brown, Wavy, Fine

Eyes: Blue

Wow I didn't know there was so much hate for Ulta!

I haven't had any bad experiences with the customer service. Sometimes they're not so cheery, but that's like any other store. As far as the makeup selection, I like that they have a combination of high end and drug store products so I can compare and decide what I want. They carry NYX (but very limited choices, not sure if NYX or Ulta is to blame). I've noticed in the past month or so that the supplies have been depleted, but I noticed the same for Walgreens and CVS so it could be the brands themselves and not the store.

As far as testers go, ya, they don't have them, but again, it's probably the brand and not the store. Have you ever seen a Revlon or L'oreal tester ANYWHERE? And have you NOT seen testers for UD or Cargo?

The only beef I have is the hair salon. It's overpriced. Highlights and and a trim should not cost $150.

As far as the return policy, I've never had a problem with it. I return what I want when I want used or unused. Once I lost the receipt and one of the ladies that worked there told me I can call corporate and have them Email the receipt to the store so I can return my stuff and I did.

Overall, my Ulta experiences have been great. Oh, and AWESOME sales!

1 of 1 people found this helpful.


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