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Package Quality: 3.0
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on 2/6/2015 7:44:00 PM
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Age: 56 & Over
Skin: Combination, Other, Not Sure
Hair: Brunette, Other, Other
I disagree with CordulaM (who is an SA at Ulta and as of now it looks like her review has been deleted) and agree with Shannon804. I recently returned an item I bought online and received such a hassle from the SA and had the same experience as Shannon. I took what I thought was the sales receipt which was in the box when it was delivered and the SA said, it was the packing slip, not the receipt and that I had to find the email, print it out and bring it in. I hit the roof! What I thought was the receipt had the UPC label printed on it so I thought it contained all the sales info. I told the SA that Ulta needed to take it one step further, to include the receipt on the packing slip and that it was really stupid to expect a customer to wade back through their emails to find the original confirmation email, print it out and bring it in. I am an accountant and IMHO, ULTA is doing this to discourage returns. Plus I don't like the fact that ULTA does not give out samples. I am tired of buying products that do not perform like they claim they do and then I have to return them. So I've adopted a policy that I want to sample any new product before I buy it. Nordies and Sephora are both great at giving samples so perhaps Ulta will loose my business to them if they do not make improvements to the store's policies and procedures. As it is now, I am only shopping at Ulta if it is a product that I normally use and/or I can use a coupon. I also agree that the SA's at Ulta do not appear to be as knowledgeable about products as the SA's at Sephora.
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