Ulta Ulta- whole store

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3.0

206 reviews

69% would repurchase

Package Quality: 3.2

Price: $$$

Package Quality: 3.2

Price: $$$

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Age: 19-24

Skin: Combination, Olive, Warm

Hair: Brunette, Wavy, Medium

Eyes: Hazel

I'm done shopping at Ulta. I feel like crap every time I shop there. I just want to look around and buy what I want without feeling like I'm being followed or be asked "can I help you" every 3 seconds. I'm not trying to steal your precious makeup, I'm a polite normal person and I just want to have a pleasant shopping experience just once when I'm there. I'm sick of the valley girl put on accents and the eye rolling. Is it so wrong to just shop normally like you would at any other store? Am I doing something wrong when I go to Ulta? This is the only store I get treated weird in. Sorry, your not getting anymore of my money.

5 of 5 people found this helpful.



on 8/3/2016 5:12:00 PM

Age: 30-35

Skin: Combination, Fair-Medium, Warm

Hair: Blond, Straight, Medium

Eyes: Green

Totally agree with the comment below in regards to the whole coupon thing. I also had a 5 off ulta brand stuff and a 3.50 off coupon and I bought plenty of stuff that qualified both of them but the chick at the register would only let me use one. Come on ulta, like your not making enough money. This is why my scores are way low for this place.


on 5/18/2016 4:01:00 PM

Age: 44-55

Skin: Oily, Olive, Not Sure

Hair: Brunette, Other, Other

Eyes: Hazel

For its $3.50 coupon, Ulta has raised the minimum purchase a whopping $5. You now have to buy $15 worth of items instead of $10.

Their original coupon was the one thing that made me shop at Ulta in the first place. Their prices are much higher than Target and Walmart but the $3.50 off $10+ would bring me in there. When they had 40% off sales, I would stack it with the brand coupons and the Ulta coupon and get some great deals for makeup and skin care. I became a regular customer because of this.

The 50% increase for the coupon's minimum purchase takes away the niche they had and the reason for me to shop there anymore. Bad move, Ulta.

6 of 6 people found this helpful.


on 4/1/2016 5:08:00 AM

Age: 44-55

Skin: Combination, Medium, Warm

Hair: Brunette, Wavy, Medium

Eyes: Brown

Customer service is hit or miss. I would really love it if the cashiers would tell me I have points about to expire. But most of the time, when I am at the cash register, I feel like I am in a drugstore, except that my local Walgreens has friendlier and more helpful cashiers. I blame it on Ulta corporate culture. Any company with great customer service trains employees to be customer-oriented. Oh well, there are plenty of other places for me to spend my hard-earned money.

5 of 5 people found this helpful.


Age: 25-29

Skin: Combination, Medium Brown, Warm

Hair: Brown, Straight, Fine

Eyes: Brown

If it is possible to buy something at a physical store other than Ulta, I will go out of my way to get it there rather than have to brave Ulta. First, the staff is CLUELESS and doesn't even try to learn or pretend like they know anything. I mean, anyone can Google "best mascara" and have a random suggestion when customers ask what they should try. When I have asked for specific palettes or products, they look at me like I have three heads. My Ultas have products out that you can test, but no testing tools or alcohol to clean the testers with . . . gross. The one lippie is for the coupons, but 90% of the time, they aren't valid on the brands I want. They also don't give samples, so you can't try anything, and their return policy is not generous. Their customer service is the worst in the beauty business. I bought the wrong shade of a powder online, and brought it into the store to exchange it, with my receipt, product still sealed in plastic. They made a huge fuss and tried to tell me that I couldn't exchange it, then tried to tell me they didn't carry that brand in the store, despite the fact that they do, then told me the problem was that they needed my e-mail confirmation. Any time I order online, it takes two to four weeks to receive my order (!). I have placed Sephora or Target orders and received my items within 3 days-- meanwhile, I'm still waiting for Ulta to process my order from two weeks ago. Why would I pay the SAME PRICE as other stores for CRAPPY service? Thank goodness Target started carrying NYX. I may never set foot in this place again.

4 of 4 people found this helpful.


on 2/6/2015 6:03:00 PM

Age: 30-35

Skin: Sensitive, Olive, Warm

Hair: Brunette, Straight, Medium

Eyes: Brown

I don't like Ulta's customer service. Not much help offered, plus if you need to return anything, you're made to feel like you're robbing them or something. A few times, the cashier even forgot to give me the free gift with purchase I am entitled to. I never shop at Ulta, unless absolutely necessary!

3 of 3 people found this helpful.


Age: 18 & Under

Skin: Combination, Fair-Medium, Warm

Hair: Brunette, Wavy, Coarse

Eyes: Green

Here's my beef with ulta- 1.) I hate shopping at ulta because they act like I'm going to steal something even though my stepmom and I collectively spend approximately $1,000 in that store in a year. They're extremely rude and never helpful when trying to find a product... So I
2.) purchased my most recent seasonal bundle of products online over a week and a half ago, and it's still not here. Every day I track the item, it says it'll be here the next day. Ugh. Sticking with target and sephora. So not worth the trouble.

4 of 4 people found this helpful.


on 2/23/2014 3:29:00 PM

Age: 36-43

Skin: Combination, Fair-Medium, Not Sure

Hair: Brown, Other, Other

Eyes: Hazel

If I ever shop at ULTA again, please shoot me. I normally spend about $200 to $250 per quarter. That is a total of $800 to $1000 per year. But today is the final straw. I purchased the Mally shadow sticks online. The description indicates 5 different colors. But instead, I received 4 colors with a double of one of the shadows for the 5th shadow. I would not have minded if the double was of a brown shade, but it was ‘camo’, short for camouflage – a green shade. So, this morning, I try to return it to my local ULTA. I bring the paperwork, shipped with the product. But, that isn’t enough. They want a copy of my email order confirmation. Now, how would anyone suspect that there isn’t sufficient information on the paperwork that comes with the shipment? It is at Sephora. Why not ULTA? So, I give them my ‘club rewards card’ to look up the item. But apparently, they cannot look up the item using my club card. The store manager’s response is that if they sold the item in the store, there would be no problem. But since they don’t sell the Mally product line at that location, they cannot take the item back without the order confirmation email. Now whoever has heard of a system like this? They should be able to look up my order online, or to find the item on my account using my ‘rewards card’, or they should supply sufficient info on the packing paperwork. But no! All of these common solutions are not available to ULTA employees.

So, my rave continues. I called up the Las Vegas, ‘Best of the West’ store to ask if one of the manufacturer’s reps was available. Their response was – we don’t know when the manufacturer’s reps will be in the store. How can anyone run a store when you don’t know who is arriving? There should be a schedule of when reps will be present daily. How can you tell a prospective customer that they don’t know when the rep will be present? If I wanted to make an appt with one of these reps, how could I? What a terrible way to run a business, not very professional.

And finally, ULTA has the most ridiculous rules on how to use the $3.50 coupon. The coupon can only be used on drug store items. Hasn’t the ULTA upper mgmt. realized that $3.50 on what they refer to as ‘prestige’ items will result in higher sales and higher profit? How stupid can they be? At least they have improved their ‘beauty rewards’ program. Previously, points were awarded. These points can be used for predetermined products - for the most part, product that you don’t want. And the points expire so that they cannot be used after the expiration date. They cannot be accumulated. The program has been changed to allow one to use the points/rewards for purchases of any items. It’s about time. But I haven’t seen the regulations of the new program and knowing how ULTA operates, I’m sure they will impose some ridiculous regulation that makes the reward impossible to use. But I’m done. I will return my product and no longer purchase anything from ULTA again. Give me Sephora any day. They have great customer service and treat their clients with respect.

I only gave a review of 1 because I could not leave a rating of 0.

12 of 16 people found this helpful.


on 12/18/2013 2:31:00 AM

Age: 18 & Under

Skin: Dry, Fair, Not Sure

Hair: Brunette, Other, Other

Eyes: Brown

Terrible place to shop; in store and online. When I go in one of two things happen. I'm ignored or bombarded with questions. On top of this I'm 18 and treated like a thief when I spend hundreds of dollars here! The first time I was refused my free gift with purchase, when I qualified for 2 of them from different brands. She didn't bother checking in the back and she flipped through the current ad without even caring. I could clearly see it. Snotty attitude. Secondly I spent at least 250 during one period for point redemption and my flyer did not include any coupons. I emailed and they didn't understand me, and said it was my fault for not "using them in time" which is not what I even complained about. So they resend a voucher for 3 rewards points, which should of been 5 but whatever. I go to redeem them in store with the voucher they sent, and the associates act like they think Im lying and just printed out this paper. They say they can honor 1 dollar off for each point because they didn't know what they were doing. Also they had no wifi in store so I couldn't pull up my coupon on my phone, and they couldn't honor it I suppose, so I just left very upset being treated like a clueless liar. :--/ I hate this store, truly, the online experience is a joke, prices are better at drug stores lol. No thanks

6 of 6 people found this helpful.


Age: 19-24

Skin: Very Oily, Olive, Not Sure

Hair: Brunette, Other, Other

Eyes: Brown

The Ulta SA are so rude to me. I asked one of the girls if I could try a sample of a primer that I clearly saw a box of small samples of behind the counter and she said no we don't have any. Always rude service. Never anyone to help.

3 of 5 people found this helpful.


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