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62% would repurchase
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on 8/3/2016 5:12:00 PM
More reviews by Scutlip
Skin: Combination, Fair-Medium, Warm
Hair: Blond, Straight, Medium
Totally agree with the comment below in regards to the whole coupon thing. I also had a 5 off ulta brand stuff and a 3.50 off coupon and I bought plenty of stuff that qualified both of them but the chick at the register would only let me use one. Come on ulta, like your not making enough money. This is why my scores are way low for this place.
on 2/6/2015 6:42:00 PM
More reviews by shannon804
Skin: Combination, Medium Brown, Warm
Hair: Brown, Straight, Fine
If it is possible to buy something at a physical store other than Ulta, I will go out of my way to get it there rather than have to brave Ulta. First, the staff is CLUELESS and doesn't even try to learn or pretend like they know anything. I mean, anyone can Google "best mascara" and have a random suggestion when customers ask what they should try. When I have asked for specific palettes or products, they look at me like I have three heads. My Ultas have products out that you can test, but no testing tools or alcohol to clean the testers with . . . gross. The one lippie is for the coupons, but 90% of the time, they aren't valid on the brands I want. They also don't give samples, so you can't try anything, and their return policy is not generous. Their customer service is the worst in the beauty business. I bought the wrong shade of a powder online, and brought it into the store to exchange it, with my receipt, product still sealed in plastic. They made a huge fuss and tried to tell me that I couldn't exchange it, then tried to tell me they didn't carry that brand in the store, despite the fact that they do, then told me the problem was that they needed my e-mail confirmation. Any time I order online, it takes two to four weeks to receive my order (!). I have placed Sephora or Target orders and received my items within 3 days-- meanwhile, I'm still waiting for Ulta to process my order from two weeks ago. Why would I pay the SAME PRICE as other stores for CRAPPY service? Thank goodness Target started carrying NYX. I may never set foot in this place again.
4 of 4 people found this helpful.
on 2/6/2015 6:03:00 PM
More reviews by Ravenn
Skin: Sensitive, Olive, Warm
Hair: Brunette, Straight, Medium
I don't like Ulta's customer service. Not much help offered, plus if you need to return anything, you're made to feel like you're robbing them or something. A few times, the cashier even forgot to give me the free gift with purchase I am entitled to. I never shop at Ulta, unless absolutely necessary!
3 of 3 people found this helpful.
on 1/15/2015 12:16:00 PM
More reviews by IheartCHA
Skin: Acne-prone, Fair, Neutral
Hair: Brunette, Wavy, Medium
I have a huge love hate (more hate) relationship with this store. While online is fantastic, in store... not so much. The last time I was there, I felt like I was followed the whole time. I work retail, so I get it -- to an extent. Beauty at our store is a huge theft problem. Other times, I stand up front wondering where the heck their employees are. I really hate that. I have walked out of stores for that reason. Usually, the associates are super friendly at the store I go to. I usually don't have huge problems with customer service. My major problem is their -severe lack- of in store stock. I hate driving all the way out there for them to not have 90% of what I'm looking for. Their drugstore section is heavily shopped. A "find in store" option on their website would be amazing. ULTA, in store, is usually my last resort for purchasing something I need ASAP. The Wal-Mart across the street from my job is stocked 1000% better, sadly. I LOVE that most of their products have testers (I seriously appreciate this. Most drugstores do not have these!) but that does not stop most of their customers from opening the products anyways. Most of the time, one of the products I am looking for only have ONE left, and it's always open! This is why I'm a huge online shopper. My store can be really slow at getting new arrivals too. A new line or product that the community has been talking about for months can take months to land. We are in a pretty prominent city. I just don't get it. They seem to have been getting better about this on my last visit. I also wish they had better drugstore selection, in general.I love the concept of the store. I hate fighting traffic in other big stores when I just want to look at beauty items. They need to keep their stores stocked better.Their sales are pretty awesome. They ALWAYS have a coupon floating around as well.
5 of 5 people found this helpful.
on 1/15/2015 2:42:00 AM
More reviews by mimislamb
Skin: Normal, Medium, Not Sure
Hair: Brunette, Other, Other
I love Ulta...and I shop there a lot. My only beef with Ulta is that when I go in there I'm usually harassed by sales associates asking me if I'm "finding everything OK" 4,000 times, which equals "we think you might be stealing". This ticks me off because I don't steal, sometimes it takes me a while to browse and I spend quite a bit of money there every year! Also, I give the cashier my club card every time I check out but I have yet to discover what the rewards of this is...I've had it for a few years now and never gotten anything free or discounted because of it, soooo...
on 6/17/2014 2:23:00 PM
More reviews by FaceIsBeatHunny
Hair: Brown, Wavy, Medium
So this is my second online purchase from Ulta, I must say this company has one of the SLOWEST shipping ever! It takes nearly 2 weeks to get to you, Then on top of everything they have a jacked up shipping method...They use Ups but some how both my orders ended up being delivered through Usps United states postal service? ? Real confusing why not just have Ups to drop it off directly? ? Oh and I noticed Ulta only post Butt kissing reviews! They won't post the tactful, honest reviews just wanted to put that out there...I'm a Sephora girl overall they only time I'll s shop from ulta again is if no other store and I do mean nooooo other store has what I'm looking for
5 of 6 people found this helpful.
on 9/2/2013 11:46:00 AM
More reviews by SHeust
Skin: Combination, Fair, Warm
I absolutely love Ulta stores. I probably go 5-6 times a month to shop and I never buy any of my beauty products anywhere else. Ulta is like my 'happy place' besides my home.Reasons why I love it:-Their rewards program is the best! You earn cash off and continue to build up how many dollars you get off as you earn points. Plus they very often have double points or triple points earning opportunities, sometimes for a whole month. And you don't have to earn some ridiculous amount before you start using your points, either.-They always have a coupon going; you can pretty much always find a $3.50 off $10 purchase one but they also do 20% off whole purchase and $5 off $15 from time to time. And sometimes you can stack coupons.-They have sales running all the time: usually buy one get one 50% off on these brands, or buy two get one free on such-and-such brands. And coupons and points can still be applied against sale items.-They have everything. The store is divided up between the DS priced stuff and the high end stuff. I rarely go to the high end side but I can find everything I need in store, from toothpaste to mascara to blowdryers.-Their return policy is ridiculously good. You can return any product, used or not, with a receipt within 60 days and they are not judgmental about it either. I don't buy new beauty products that I'm trying for the first time (or really, any beauty products) anywhere else because I know if I buy them at Ulta and don't end up liking them, I can take them back, no money lost.-They have a varied selection of brands you've always known, new stuff, and little indie brands you've never heard of.-The SA's are generally helpful and friendly. Some can be snobby but this doesn't happen nearly as frequently as it does as Sephora.-They always have stuff marked for clearance. Not always great stuff but sometimes I can find an Essie or OPI polish at half price in clearance.-The brow bar. I've only done it once but I liked the results. And you can get your brows done for free in your birthday month.-Speaking of the birthday month, if you do the rewards program they send you birthday bucks - $10 off any purchase!-The two (we recently got another) stores in my city are always clean and well organized. Sometimes what I'm looking for is out of stock; Ulta doesn't seem to carry a lot of reserve for some of the DS stuff. But I know what day they get their restock in so I know when to come back. That is the one not great thing about my Ulta store experiences but I go so often that having to go back is not usually a big deal.I absolutely love Ulta and will always shop there for all my beauty needs. Once our city got one and I found out how great it was, I never went back to Sephora. Online can be a different story - their regular shipping is pretty slow and sometimes the site has functionality problems - but the store is the best!
4 of 5 people found this helpful.
on 8/1/2013 8:33:00 PM
More reviews by lotusfairy
Skin: Oily, Medium, Cool
Hair: Brunette, Curly, Medium
I love that Ulta carries an array of both drugstore and Salon/High end products so I can easily pick up some Banana Boat sunscreen and a bottle of Redken Cleansing Cream for example. My lcoal Ulta stores are actually pretty clean, well-stocked, and if they don't have what I came in for, the SAs usually tell me when they are expecting new orders or if I need to go on a waiting list to ensure I get the product.Yes, I have had a couple of bad experiences with some rude SAs and I either ignore them (Most of time I know what I am coming in for so don't need their help or attitudes anyway) or report them to the manager if they are being too overt with their rudeness. Another thing I enjoy is being able to use the coupon in their sales catalog. It helps when I am buying multiple things. The liter sales are wonderful if you know what you like in your haircare and want to save some money. I have never ordered anything from their website, but will have to try it out one day. Update 2/20/15 I have ordered things online three or four times by now and have been very happy. I am actually able to get my hands on things that are not in stock at my local Ulta. Also, they have free shipping if you spend over $50 and samples with your package. I love it! If you are product junkie like me this does not help lol. I also love the 20 percent coupons that come every now and then in the mail. Make sure to register online to get a catalog.
on 6/29/2013 5:18:00 PM
More reviews by mzjade22
Skin: Oily, Medium Brown, Warm
I use a mix of DS and HE brands, so Ulta suits my needs better than Sephora does. I save a lot of money with their DS brand sales, not just with makeup, but with skincare as well. Im a platinum member, which means my points never expire and I can cash them in at any time to save money on my purchases. Personally, I feel like their points system is MUCH better than Sephoras. You need as little as 100 points to save 3.50 on a purchase, which can also be coupled with the 3.50 off 10$ coupons they have all the time. I know some people are annoyed that you cant use those coupons on some prestige brands, but it really just comes down to reading the fine print. Ulta DOES send out 20% off prestige coupons from time to time. The staff can be hit or miss, anyone who reads this website regularly usually knows more about makeup than most Ulta staff members. It just comes down to knowing what you want and seeking it out, MUA is better for reviews on products than someone who only works at Ulta part time. I will always go there for makeup and skin care purchases.
on 5/16/2013 8:25:00 PM
More reviews by alessap
Skin: Combination, Olive, Not Sure
I went to the Ulta in Las Vegas when I was going through town a couple of weeks ago. It was a nice clean store, and they really tried to be helpful.I thought they were lovely people but they really didn't seem to know much about any of the smaller brands they carry, and they also don't have a lot of stock in - the shelves are full on the big names and practically empty on any smaller brands. Since I like to try to support newcomers to the market, and I rely on the store people to help me with what's good and what they love, I was disappointed.That said, the customer service was excellent - not their fault they have not been properly trained on the products, for sure! I wonder who is in charge of that?
2 of 2 people found this helpful.
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