a year ago
We first saw this product at a home show and was impressed. We decided later to purchase it online as a gift for a friend who really appreciates good moisturizers. We were told it would be delivered by a certain date, but unfortunately, it wasn't and my friend had left the country, so we didn't have use for the cream anymore and decided to call in and ask if we could get a refund. They were kind about it and told us to send it back via "return to sender," and they would refund us upon receiving it. Oddly enough, it came back to us and we asked the post office why, and they said that there needs to be a return slip in order to return any items. So, I call back and ask for a return slip, this lady is much nicer than the first one. She immediately sends us a packing slip and tells us that once they receive the package, we will get the refund. Lets just say it was received by the warehouse on Dec 10 and we had called them to confirm they received the item, and they said they had and they notified Infinite Aloe. Today is January 3 and still no refund. !!! Here's where it this company really upset me: I used their online chat during my break at work. I see that my message has been read and they respond with "we will look into it for you". 20 mins pass and I get no response. I ask them if they're still there, and no response. 10 minutes later, I see that they've READ the message, but still no response. 2 minutes after that, their customer sales rep goes offline. About an hour later, I call in, and they tell me they will look into it and will call me back because Christmas time has really left things a mess. 5 hours later, I'm still waiting for a call back. Will update if they ever respond, or if they just avoid us and avoid giving us a refund. Unfortunately, I know someone who bought this product after I told them I had liked it. If I had known how horrible their customer service was, and how they avoid their customers when we've done everything they told us to do, I would have told them not to buy this product and support this greedy company. Product itself is mediocre. Moisturizes well, but does not have any lasting effects.
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