Kylie Cosmetics Matte LipKit

Filtered by skin tone : Dark
Kylie Cosmetics Matte LipKit
Matte LipKitMatte LipKitMatte LipKit


1 review

0% would repurchase

Package Quality: 3.0

Price: $$$

Package Quality: 3.0

Price: $$$


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on 12/6/2017 10:49:00 AM

Age: 19-24

Skin: Combination, Dark, Not Sure

Hair: Brown, Other, Other

Eyes: Brown

This review is more about the customer service and from what I seen on this company by analyzing it online. I bought two single lipsticks from Kylie Cosmetics on November 24 2017( which was Black Friday). They did said it would take 5 - 7 days to process my order. The 5th day I emailed her Customer Service team to ask where my order was, and they said it took 5 days to process although it was the 5th day I let it go. 2 day's after I emailed her team again very frustrated. I started that it is the 2nd week and I didn't even get a email saying my order is being shipped out. Again another person responded back by the name Yasmine telling me that it will be shipped out soon because they are busy. That is no excuse to be 2 weeks behind on orders especially without no compensation. I told her that it was not fair and she replied rudely saying " their company does not get freebies" and to wait an extra 3 days.16 messages later I was so angry I just wanted my money back. I heard other complaints where people online was saying they don't give refunds once you place your order. The most frustrated thing out of everything was that THEY TOOK THE MONEY OUT OF MY ACCOUNT without shipping out the product. I told Yasmine I would get my Credit Card company and Paypal involved if they were not going to refunded me the amount. FINALLY the manger got involved and said they refunded me. I would never buy from this company again because from the stress with he whole processing and shipping. A company shouldn't be able to take your money without shipping you the product first, it's not like a prepaid from the lipstick. Second thing about this company is that I never see on Kylie Cosmetics social media page or website switching her lipstick on darker skin complexions. That is unfair ! The only women of color I see rocking her products are Makeup by Shayla. Probably once every month you see her post a women of color wearing her product. I don't want to buy from her because of that reason as well. She date's predominantly black guy's but can never post switches for darker skin. SMH

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