a year ago
I have been using the double wear foundation for about 3 years in the shade mocha. I decided to try out rich cocoa as I felt mocha was getting a bit too neutral for my skintone, I was in Manchester over the bank holiday weekend and decided to head to the Estée Lauder stand at selfridges in MAnchester to purchase a bottle of rich cocoa as I had run out of foundation. On getting to the stand, I asked the lady if I could get rich cocoa and she snapped at me saying they didn’t have any without even checking the drawer, I then proceeded to explain to her that I actually use mocha and that I would buy that instead as I was out of foundation and really needed one, she then told me to go to debenhams without letting me finish my statement. I was appalled this girl refused to check if they had any and then looked away, when I tried to explain to her that I just wanted to buy a foundation. Bear in mind there was no one at the counter except me, she literally only uttered two statements and looked away as if I wasn’t talking to her. When I explained this to my white friend, she went to the counter and was treated differently and even offered a sample even without purchasing. My bank holiday was totally ruined and I would not be purchasing this foundation anymore. I don’t care how good a product is, I wouldn’t be treated this way.
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