I really do like this product a lot. I have sensitive, acne-prone skin and I've searched a long time for a cleanser that would clean my face but not leave me dry or break me out. This is literally the most basic and gentle cleanser I've used and had the most success with.
The packaging just recently went through some changes, and it's a great improvement over the older packaging. I think it'll be less wasteful and easier to get the product out. Because this product was so thick, my pump no longer worked and I had to unscrew the top and shake the thick cream out.
The product itself is yellow and creamy, reminiscent of a custard. There really is no scent, if anything, it might be a little medicinal but nothing offensive and it doesn't linger.
How I like to use it, is I first remove my make up with a make up wipe and then I let my face dry a bit before I apply a good dime or nickel sized amount to my face (as I would a lotion). I rub this around for a few seconds and then I wet my hands with lukewarm/cool water and rinse it off. Sometimes, if I remember, I'll follow up with a toner but I usually just follow up with my moisturizer and leave it at that.
I've literally never had such clear skin the past 6 months. It's been amazing. I only use this product and my moisturizer (Clarins Lotus Oil) and it had done wonders to my skin.