Customer Service

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2.5

12 reviews

50%
would repurchase
2.8/5
package quality

price range

Reviews

Reviews


4.0
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3 years ago

I have only had to deal with Customer service once in the past over 2 decades of shopping there and everything was fine. I needed to return a product and was issues a refund (full refund - not...

About reviewer (2454 reviews)

Age44-55

SkinDry, Fair, Cool

HairBrown, Wavy, Fine

EyesGreen



5.0
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3 years ago

I have to write a review to counter all the negative comments here. I’ve had nothing but wonderful experience at Sephora. Given the magnitude of products and brands they sell, I think they are...

About reviewer (217 reviews)

Age36-43

SkinVery Dry, Fair-Medium, Neutral

HairBrunette, Wavy, Fine

EyesBrown


2.0
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3 years ago

As a long-time Sephora customer (since they opened their first San Francisco store in, I believe, 1998), I've been so disappointed recently! First, I got an online order without the free samples. ...

About reviewer (4 reviews)

Age44-55

SkinVery Dry

HairBrunette

EyesBrown


2.0
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4 years ago

Yes I have found the same thing especially looking up Brands. I was able to finally look up certain Brands today, but it's very sensitive and kind of jumpy. There have been times I have just shut...

About reviewer (39 reviews)

Age44-55

SkinDry, Fair-Medium, Not Sure

HairBlond, Other, Other

EyesHazel


1.0
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4 years ago

I recently accessed the website to find it has "changed." What the F, sorry but the supposed upgrade to the site is horrid. I can no longer access a product brand, which is or was my favorite way...

About reviewer (39 reviews)

Age56 & Over

SkinCombination, Fair-Medium, Cool

HairGrey, Straight, Fine

EyesGreen


3.0
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4 years ago

I am writing this "review" more to find out if others are having problems with the "new" Sephora website. They "upgraded" it last week and, so far, at least trying to access it on a computer, the...

About reviewer (1514 reviews)

Age44-55

SkinDry, Fair, Cool

HairBrown, Wavy, Coarse

EyesBrown


1.0
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4 years ago

I'm a VIB Rouge so I have access to the exclusive concierge line. I thought they were supposed to be able to help me by describing products that are online only or that aren't carried in my local...

About reviewer (74 reviews)

Age36-43

SkinSensitive, Medium

HairBlond

EyesBlue


1.0
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4 years ago

I ended up spending 2 days online begging their customer support team to help me add points from a receipt. I was a first time customer and it was my last time. I would either be given the wrong...

About reviewer (14 reviews)

Age36-43

SkinSensitive, Fair-Medium

HairBlond

EyesBlue


2.0
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5 years ago

I've actually been thinking a lot about how I'm very disenchanted with Sephora lately and figured I'd throw in my two cents. This is long winded... I've been a loyal customer for years and VIB...

About reviewer (43 reviews)

Age25-29

SkinCombination, Fair, Neutral

HairBlond, Curly, Coarse

EyesBlue


3.0
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8 years ago

Interesting to see Sephora Customer Service as a reviewable. Although I shop there often enough, after all, who doesn't if you use cosmetics, I find the customer service to be lacking in many...

About reviewer (369 reviews)

Age56 & Over

SkinDry, Fair, Cool

HairBlond, Straight, Fine

EyesBlue



4.0
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3 years ago

I have only had to deal with Customer service once in the past over 2 decades of shopping there and everything was fine. I needed to return a product and was issues a refund (full refund - not...

About reviewer (2454 reviews)

Age44-55

SkinDry, Fair, Cool

HairBrown, Wavy, Fine

EyesGreen



5.0
Created with Sketch.

3 years ago

I have to write a review to counter all the negative comments here. I’ve had nothing but wonderful experience at Sephora. Given the magnitude of products and brands they sell, I think they are...

About reviewer (217 reviews)

Age36-43

SkinVery Dry, Fair-Medium, Neutral

HairBrunette, Wavy, Fine

EyesBrown


2.0
Created with Sketch.

3 years ago

As a long-time Sephora customer (since they opened their first San Francisco store in, I believe, 1998), I've been so disappointed recently! First, I got an online order without the free samples. ...

About reviewer (4 reviews)

Age44-55

SkinVery Dry

HairBrunette

EyesBrown


2.0
Created with Sketch.

4 years ago

Yes I have found the same thing especially looking up Brands. I was able to finally look up certain Brands today, but it's very sensitive and kind of jumpy. There have been times I have just shut...

About reviewer (39 reviews)

Age44-55

SkinDry, Fair-Medium, Not Sure

HairBlond, Other, Other

EyesHazel


1.0
Created with Sketch.

4 years ago

I recently accessed the website to find it has "changed." What the F, sorry but the supposed upgrade to the site is horrid. I can no longer access a product brand, which is or was my favorite way...

About reviewer (39 reviews)

Age56 & Over

SkinCombination, Fair-Medium, Cool

HairGrey, Straight, Fine

EyesGreen




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