Forever 21 is absolutely my favourite clothing store; I have so many clothes from there, they should sponsor me haha But I have to admit the store is kind of weird. In my opinion, it's either really cheap or really expensive... no in the middle. For example, you can get some tanks for $2-$5, but then others will be $20-$40. You can buy a shirt for $3, then there are shirts for $45. You can buy a pair of jeans for $7, then $34? I personally refuse to spend $20+ on a tank top, but like I said that's just me & my opinion. With that being said, I mostly only buy clothing when there is a sale or the "cheap clothes." When there is a sale/deal like buy one get one free it's definitely a good idea to take advantage of it. I once snagged a bodycon dress for $5!
I'm not sure if it's only the employees in the stores in my city, but they could be a little more friendly, helpful, & attentive. Aside from the expected & basic training, "Welcome to Forever 21," no one really says anything to me or checks on me, asks if I'm all right, or if I need help finding this or that.
Lastly, something I admire even though I'm a tiny woman (5'2" & 105 lbs) is that they do have a plus size line (Forever 21+) & they're not stereotypical "frumpy" plus sized clothes. They actually provide great-looking styles & outfits for teenagers & adults. I always respect a company that provides for everybody. I recommend this store for anyone who wants to look good without necessarily spending a ton of money.