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2.0

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52 reviews
27%
would repurchase
2.0/5
package quality

price range

Reviews


1.0
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Oct/11/2017

SEPHORA REVIEWS ARE SO SHADY. I only even noticed because there was a set from dior (backstage bestsellers something like that) and it was 180$. It has really low ratings because if you bought each product separate the total would come to 189, so a $9 discount. On top of this three products (2 lip and 1 eyebrow) in the set were colors that were already picked for you. So unless you were already …Read more

4 of 4 people found this helpful. Did you?

About reviewer (49 reviews)

Age19-24

SkinAcne-prone, Medium

HairBlack

EyesBrown



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fromymadub

Jan/23/2017

I don't buy from Sephora anymore, if I can help it. The reason is 100% because they deleted my two-star review. I took time to write a thoughtful review, genuinely wanting others to know my experience. At the time, I thought maybe my experience was unique, as all I saw about the product were 5-star reviews. I feel shammed and shamed - I'm a pretty savvy shopper who shelled out a lot …Read more

4 of 4 people found this helpful. Did you?

About reviewer (36 reviews)

Age44-55

SkinAcne-prone, Fair

HairBrunette

EyesBlue


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frommesrop

Dec/24/2015

Hello,
I've ordered cosmetics in total 230$ cost but I've got only a lot of samples in the box (around 40 samples) !
I've contacted Sephora support 6 times already by mail and by phone about getting wrong package instead of my order and asking for refund.
By Mail they only answering that I need to call support.
By Phone - they said that I have to wait 8 days and …
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3 of 3 people found this helpful. Did you?

About reviewer (1 reviews)

Age19-24

SkinNormal, Medium

HairBlack

EyesBlack


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Oct/09/2015

I had my suspicions that Sephora was shady with negative reviews, but I never kept track of my reviews, until I last posted a review of Cane + Austin Miracle Pads (20% glycolic acid) that only had 3 glowing reviews. I gave it 2 stars, to warn others that it can burn your skin and result in hyperpigmentation where you had none before and darken your current spots, instead of getting rid of them …Read more

4 of 4 people found this helpful. Did you?

About reviewer (3 reviews)

Age36-43

SkinCombination, Fair

HairBlond

EyesGreen


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May/01/2015

Sephora's rating system is a complete sham. They absolutely 100% DELETE negative reviews. I've had some of my low rated reviews disappear entirely. If you are looking for HONEST reviews of products, stick to makeupalley or some other source on the internet. DO NOT trust Sephora's webiste to give you an honest picture of what people *really* think of any given product!

5 of 5 people found this helpful. Did you?

About reviewer (9 reviews)

Age36-43

SkinCombination, Olive, Neutral

HairOther, Other, Other

EyesOther


2.0
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Nov/19/2014

OK, so at least I'm not the only one whose reviews have been deleted from the Sephora website. I understand that they are trying to sell products, but they send you these hounding emails (ready to review?) but what they really mean is, ready to rave? Because if you aren't, they don't want your feedback. I am a VIB rouge, though I have seriously cut back on my purchases there in …Read more

1 of 1 people found this helpful. Did you?

About reviewer (975 reviews)

Age44-55

SkinCombination, Fair, Cool

HairBlond, Wavy, Fine

EyesGreen


3.0
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Nov/19/2014

I see a lot of negative reviews, let me give you my take, Makeup Alley is my to go to make up site and skin products as well as Paula's Choice for skin products. It makes sense to me that the actual company that sells items probably isn't the best place to go for honest reviews, Sephora being one of them, not surprised they delete negative reviews my guess is that many stores do and …Read more

2 of 2 people found this helpful. Did you?

About reviewer (29 reviews)

Age44-55

SkinCombination, Fair-Medium, Not Sure

HairBlond, Other, Other

EyesGreen


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Nov/19/2014

Because Sephora deletes/does not post negative comments, I will be attempting to delete any reviews I have made from their site. No more sponsored videos for me either. All of the reviews and specialized sections (Today's Obsession, Hot Now, Editors'/Staff Picks, The Glossy, Sephora TV, Bestselling) are marketing pitches. I like the Beauty Board and the extensiveness of the products in …Read more

3 of 3 people found this helpful. Did you?

About reviewer (6 reviews)

AgeUnder 18

SkinCombination, Fair-Medium

HairBlond

EyesBlue


1.0
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Feb/21/2014

Yes, Sephora really does delete negative reviews. I left 2 reviews in one day (one 5 star, one 1star) and the 5star one posted but the 1star review never did. So I left the 1star review again. That one never posted either. I find that so repulsive. Not to mention that the customer service inside the stores is crappy anyway. I have since been shopping Nordstrom and ULTA. Better customer service …Read more

4 of 4 people found this helpful. Did you?

About reviewer (3 reviews)

Age30-35

SkinNormal, Medium Brown

HairBrown

EyesBrown


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Dec/09/2013

I just got my "Beauty Insider" reward and it's kind of my last straw. I'm wondering why I still have an account with Sephora at all.

So the pros of Sephora are that you can have free shipping if you order $50 of stuff online. Also there are free returns.

The cons: Oh so many cons. Being a "beauty insider" you get points with your purchases and …
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3 of 4 people found this helpful. Did you?

About reviewer (9 reviews)

Age19-24

SkinCombination, Fair

HairBrunette

EyesBrown