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3.0

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203 reviews
70%
would repurchase
3.2/5
package quality

price range

Reviews


4.0
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fromAque

Nov/22/2008

My sense is that Ulta stores are a bit hit or miss depending on the management at each one. I've never had any serious problems at any of them, but the service can vary from being non-existent to very pushy. That said, if you are in Chicago do check out the new Ulta store on State Street, near Macys. This particular store is great & is becoming one of my favorite places to shop for …Read more

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About reviewer (40 reviews)

Age36-43

SkinSensitive, Fair-Medium, Warm

HairBrunette, Other, Other

EyesBrown



4.0
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Nov/18/2008

I rather enjoy the store. I used to do makeovers years ago in a salon- hair cut- color -makeup the works.. i THINK that the people that work in salons and cosmetic counters have not been trained to treat people right. They need to get trained at Starbucks LOL.. but over all the products are a good price -the sales are wonderful -with that in mind get your info here go there.

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About reviewer (9 reviews)

Age44-55

SkinDry, Medium

HairRed

EyesBrown


4.0
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Nov/18/2008

I have visited my "local" ULTA twice since it has opened. I put local in quotes since I have to travel 1/2 hour to get to it. I haven't had a negative experience, however, I usually go in knowing what I want from the reviews on MUA. I don't let anyone assist me and just tell them I am "looking". I work as a cosmetic SA part-time, so pretty much know what will and …Read more

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About reviewer (362 reviews)

Age44-55

SkinNormal, Fair, Warm

HairOther, Straight, Medium

EyesBlue


3.0
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Nov/15/2008

I've never encountered any major problems shopping at Ulta or online at Ulta.com. I will say that their sales associates at the two locations I frequent never know much about most beauty brands. Or release dates for particular collections. It is fustrating when I know more than the people paid to work there. To note, though, these Ultas have only recently opened. Maybe they needed employees …Read more

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About reviewer (177 reviews)

Age19-24

SkinCombination, Fair, Not Sure

HairBrunette, Straight, Fine

EyesBrown


1.0
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Nov/11/2008

Horrible customer service! I will never shop there again. They do not stand behind their products. I had a defective hair tool that I tried to return WITH a receipt two days after purchasing and they would not let me exchange it or get a refund. Manager actually was laughing at me and was BEYOND RUDE!!! Never again.

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About reviewer (15 reviews)

Age30-35

SkinCombination, Fair

HairBrunette

EyesGreen


1.0
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Nov/11/2008

I am surprised by all the negative reviews. I have to say that my experiences are almost always positive. I've had a few neutral visits, but not a negative one. I have shopped at 5 Ulta's at various times over the last few years, and I have liked them all. My experience is that most of the associates are very helpful and more than willing to assist me and other customers. Sometimes …Read more

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About reviewer (48 reviews)

Age44-55

SkinDry, Fair-Medium, Cool

HairBlond, Straight, Fine

EyesGreen


5.0
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Nov/11/2008

I am very surprised that there a so many negative reviews of Ulta. The closest Sephora is about 30 minutes away and in a very busy mall so I try to avoid, but the few times I have been there, I have a good experience but they do not have the inventory or selection that ulta does.

The Ulta in my neighborhood (Midwest City, OK) is fairly new and is always clean and the SA's are …
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About reviewer (4 reviews)

Age36-43

SkinVery Dry, Fair-Medium

HairBlond

EyesBlue


2.0
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Nov/11/2008

Reading these reviews reminded me of the ONE time I've been in an Ulta and that one time was a negative experience. I'll admit I don't have much to base my review on, so I can't say too much about the products or prices or anything. But I'll share my story: I went into one last year to buy a new flat iron, and I was explicitly looking for an FHI. I already had a CHI and …Read more

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About reviewer (39 reviews)

Age19-24

SkinOther, Other, Not Sure

HairOther, Other, Other

EyesOther


5.0
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Nov/09/2008

I went to my local Ulta on the defensive after reading bad reviews here on MA. I was pleasantly surprised though. It was clean and the SA's were friendly. I feel like I walked out of there with some great deals because I got to use my 20% off coupon, and I got the buy two get two free promotion of Ulta products, AND I received two free mini lamps with my $20 Ulta products purchase. Yeah …Read more

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About reviewer (8 reviews)

Age25-29

SkinNormal, Medium

HairBrunette

EyesBrown


1.0
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frommc29

Nov/07/2008

I am very, very disappointed with Ulta.com. Ordered over the summer and did not receive the free samples. I let it go. Recently ordered Smashbox products thru them because they advertised free gift with purchase. Received purchase and no free gift. When I contacted them I got a snotty response about "while supplies last" yet the promotion is still up on the website. I would very …Read more

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About reviewer (2 reviews)

Age44-55

SkinVery Dry

HairBrunette

EyesBrown