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3.0

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203 reviews
70%
would repurchase
3.2/5
package quality

price range

Reviews


1.0
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Jul/22/2013

I have been trying to make an order on ULTA.com for days and continue to encounter problems resulting in the message, "We are experiencing difficulty processing your order. Please try again later or use another payment method". Despite trying three different internet browsers, using a payment method that is successful on several other major websites, attempting at different times of the …Read more

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About reviewer (56 reviews)

Age25-29

SkinCombination, Medium, Not Sure

HairBrown, Other, Medium

EyesBrown



4.0
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Jun/29/2013

I use a mix of DS and HE brands, so Ulta suits my needs better than Sephora does. I save a lot of money with their DS brand sales, not just with makeup, but with skincare as well. Im a platinum member, which means my points never expire and I can cash them in at any time to save money on my purchases. Personally, I feel like their points system is MUCH better than Sephoras. You need as little as …Read more

1 of 3 people found this helpful. Did you?

About reviewer (233 reviews)

Age25-29

SkinOily, Medium Brown, Warm

HairBrunette, Wavy, Medium

EyesBrown


3.0
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Jun/15/2013

While many reviewers on this site tell true horror stories of mean and nasty SA's whose looks could kill, I've had a rather different experience with my Ulta.
To begin, the SA's there are fantastic! There are some truly spectacular ones who go out of their way for customers. I was once on a desperate hunt for a specific NYX product, so the manager called another Ulta farther …
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About reviewer (85 reviews)

Age19-24

SkinAcne-prone, Fair, Neutral

HairBrunette, Wavy, Medium

EyesBrown


4.0
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May/23/2013

A new Ulta sprouted up near our community and though I had heard of them I had never been in one of their stores, I had to check it out immediately! The store is huge, clean and organized, the SA are very nice and don't hover. I like that Ulta also carries the cheaper brands, being the bargain hunter I am, sometimes I just don't want to pay $20.00 for a mascara! I do feel the staff at …Read more

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About reviewer (78 reviews)

Age44-55

SkinCombination

HairBrunette

EyesGreen


2.0
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May/16/2013

I went to the Ulta in Las Vegas when I was going through town a couple of weeks ago. It was a nice clean store, and they really tried to be helpful.
I thought they were lovely people but they really didn't seem to know much about any of the smaller brands they carry, and they also don't have a lot of stock in - the shelves are full on the big names and practically empty on any …
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About reviewer (9 reviews)

Age25-29

SkinCombination, Olive

HairBrunette

EyesHazel


3.0
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May/12/2013

I generally end up going to Ulta looking for their promos - BOGO 50%, get this when you buy X dollars from this brand, etc - but never end up actually buying anything because the promo doesn't cover a specific thing that I wanted, such as the Revlon Lip Butters or the Maybelline Colour Tattoos. I've had two memorable customer service situations there, one good, and one bad:
I went …
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About reviewer (87 reviews)

Age30-35

SkinOily, Fair, Cool

HairRed, Wavy, Medium

EyesGreen


2.0
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fromNancyM

May/12/2013

If Ulta weren't the only place around that carried LORAC and Mario Badescu, I would never go in this store.

It's bright and clean and nicely organized but most of the stuff is a pile of junk. And don't get me started on SAs who don't understand the meaning of the word "sensitive skin." Maybe I'm being sensitive but when I say I have rosacea, any SA …
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3 of 4 people found this helpful. Did you?

About reviewer (405 reviews)

Age44-55

SkinSensitive, Fair, Warm

HairBrown, Wavy, Fine

EyesOther


1.0
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fromBeach

May/12/2013

I was so excited when I heard Ulta was opening 5 minutes from my house. However....that didn't last long! Ulta never has anything I need since they are always "waiting for a delivery". The coupons are ridiculous since they are not for any of the desired brands but can be used only on drugstore things. They use them to entice you to come into the store. Their brands are low end …Read more

6 of 7 people found this helpful. Did you?

About reviewer (32 reviews)

Age56 & Over

SkinOther, Other, Not Sure

HairOther, Other, Other

EyesOther


2.0
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May/12/2013

I used to be an avid fan of Ulta. Until one day I stopped by the York PA location...
I was looking for Ojon oil. A SA at another Ulta had recommended it for her 100% beautiful Hispanic/Puerto Rican ringlets. So I decided to head to York and ask the manager where to find. She was small talking and I told her about the SA who had GREAT results. This manager wrinkled her semi middle aged face …
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8 of 11 people found this helpful. Did you?

About reviewer (1 reviews)

Age30-35

SkinNormal, Fair

HairRed

EyesBrown


3.0
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Apr/10/2013

Oh-reading the reviews by MUA'ers are so funny, I just had to add my own! I thought it was just my own Ulta that was bad. When it first opened, the service was good (of course), the ladies were helpful, not too pushy, and samples were offered to customers. They even had SA's that knew the product lines. That was years ago it seems. How times have changed.
It seems we all have …
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14 of 14 people found this helpful. Did you?

About reviewer (369 reviews)

Age56 & Over

SkinDry, Fair, Cool

HairBlond, Straight, Fine

EyesBlue