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74% would repurchase
Package Quality: 3.0
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on 8/16/2014 11:55:00 PM
More reviews by Alexandriababydoll
Age: 18 & Under
Skin: Combination, Fair-Medium, Warm
Hair: Brunette, Wavy, Coarse
Here's my beef with ulta- 1.) I hate shopping at ulta because they act like I'm going to steal something even though my stepmom and I collectively spend approximately $1,000 in that store in a year. They're extremely rude and never helpful when trying to find a product... So I 2.) purchased my most recent seasonal bundle of products online over a week and a half ago, and it's still not here. Every day I track the item, it says it'll be here the next day. Ugh. Sticking with target and sephora. So not worth the trouble.
4 of 4 people found this helpful.
on 7/17/2014 7:37:00 PM
More reviews by Yvonneay
Skin: Dry, Fair, Cool
Hair: Brunette, Wavy, Fine
Man, after reading some of these reviews, I'm just puzzled. But to be completely honest, it really all does depend on location and the people you get. My Ulta, in Colorado Springs, CO, is amazing. People there are never too pushy, nor do they ever ignore you. When I was looking confused and puzzled about something, a girl came up to me and simply said if I needed any help, I said "No thank you" and she walked away. After 5 minutes of trying to figure it out myself, I gave up and went up to the same girl and she smiled at me and jokingly said "See, I knew you would need my help!" and she was super super helpful. Every single girl I have talked to there has been awesome. Another day I wanted to try something and had done some research but I still wasn't sure what would work best for me, so I walked up to one of the girls who just happen to be around the Urban Decay section, and asked her. Though it seemed like her main focus was Urban Decay, she walked me over to the drugstore section and actually recommended a few things, and even told me not to get a certain products I was looking at due to my skin tone being too pale, she recommended getting a different product instead, which just so happened to be cheaper!Every single item I'm looking for (except new stuff, sometimes those go flying off the shelves!) is always there. They keep the whole place clean and tidy, and all the girls there working are knowledgeable. I never leave with something I dislike, and I am always able to return it, even if I opened it and used it.I can't say I have ever had issues with the rewards point system. Nor have I ever had issues with the coupons not being taken (I never buy anything but drugstore though, because I just can't afford it, even with coupons and deals, etc.).TL;DR: I really like my Ulta, I never have issues there, and I am always treated nicely and not like a thief. Store is always clean, friendly staff, and stocked reasonably.
on 6/17/2014 2:23:00 PM
More reviews by FaceIsBeatHunny
Skin: Combination, Medium Brown, Warm
Hair: Brown, Wavy, Medium
So this is my second online purchase from Ulta, I must say this company has one of the SLOWEST shipping ever! It takes nearly 2 weeks to get to you, Then on top of everything they have a jacked up shipping method...They use Ups but some how both my orders ended up being delivered through Usps United states postal service? ? Real confusing why not just have Ups to drop it off directly? ? Oh and I noticed Ulta only post Butt kissing reviews! They won't post the tactful, honest reviews just wanted to put that out there...I'm a Sephora girl overall they only time I'll s shop from ulta again is if no other store and I do mean nooooo other store has what I'm looking for
5 of 6 people found this helpful.
on 1/9/2014 12:11:00 PM
More reviews by benette
Skin: Combination, Fair, Neutral
Hair: Brunette, Wavy, Medium
I'm going to try to keep this brief. This is for both locations that I have visited.Customer Service Fails:-Treating me like a criminal because I tried to use a coupon from my phone, not printed. -Treating me like a criminal for trying to return an item, with receipt, in a reasonable amount of time. Seriously, I am a grown woman in my 30's, and do not appreciate their attitudes at all.-Continuing to push products on me when I am clearly working off a list and politely, smilingly, asking to be left alone. On its own this wouldn't bother me, I know it's their job.-Refusing me my GWP, then stating they don't have any. If you didn't have it, why did you say at first that you wouldn't give it to me?-Constantly being out of stock on 7/10 items (avg.) I'm looking for. Win(s):-Carrying a few brands that I'd otherwise have to get online-Mixing drugstore w/mid-range in one location.
12 of 14 people found this helpful.
on 12/15/2013 9:02:00 PM
More reviews by alcMD2peds
Hair: Red, Wavy, Fine
Agree with previous post -- ULTA always seems to be out of stock in what I am looking for. I have sometimes even gone in 3 times during a 2 week span and the item is still not in stock, despite having had their weekly shipment. I also hate that the coupons now cover fewer and fewer items.
3 of 3 people found this helpful.
on 9/2/2013 11:46:00 AM
More reviews by SHeust
Skin: Combination, Fair, Warm
I absolutely love Ulta stores. I probably go 5-6 times a month to shop and I never buy any of my beauty products anywhere else. Ulta is like my 'happy place' besides my home.Reasons why I love it:-Their rewards program is the best! You earn cash off and continue to build up how many dollars you get off as you earn points. Plus they very often have double points or triple points earning opportunities, sometimes for a whole month. And you don't have to earn some ridiculous amount before you start using your points, either.-They always have a coupon going; you can pretty much always find a $3.50 off $10 purchase one but they also do 20% off whole purchase and $5 off $15 from time to time. And sometimes you can stack coupons.-They have sales running all the time: usually buy one get one 50% off on these brands, or buy two get one free on such-and-such brands. And coupons and points can still be applied against sale items.-They have everything. The store is divided up between the DS priced stuff and the high end stuff. I rarely go to the high end side but I can find everything I need in store, from toothpaste to mascara to blowdryers.-Their return policy is ridiculously good. You can return any product, used or not, with a receipt within 60 days and they are not judgmental about it either. I don't buy new beauty products that I'm trying for the first time (or really, any beauty products) anywhere else because I know if I buy them at Ulta and don't end up liking them, I can take them back, no money lost.-They have a varied selection of brands you've always known, new stuff, and little indie brands you've never heard of.-The SA's are generally helpful and friendly. Some can be snobby but this doesn't happen nearly as frequently as it does as Sephora.-They always have stuff marked for clearance. Not always great stuff but sometimes I can find an Essie or OPI polish at half price in clearance.-The brow bar. I've only done it once but I liked the results. And you can get your brows done for free in your birthday month.-Speaking of the birthday month, if you do the rewards program they send you birthday bucks - $10 off any purchase!-The two (we recently got another) stores in my city are always clean and well organized. Sometimes what I'm looking for is out of stock; Ulta doesn't seem to carry a lot of reserve for some of the DS stuff. But I know what day they get their restock in so I know when to come back. That is the one not great thing about my Ulta store experiences but I go so often that having to go back is not usually a big deal.I absolutely love Ulta and will always shop there for all my beauty needs. Once our city got one and I found out how great it was, I never went back to Sephora. Online can be a different story - their regular shipping is pretty slow and sometimes the site has functionality problems - but the store is the best!
4 of 5 people found this helpful.
on 8/1/2013 8:55:00 PM
More reviews by Nicolebby
Skin: Combination, Medium, Warm
At the Ulta in my location, I have been lucky enough not to encounter too many rude or unpleasant sales associates like many others seem to... For the most part, they seem to not know much about their products, but they are always pleasant enough. My only complaint would be the fact that they claim there is no waiting list for products and they have never once offered to order what I have been looking for (I have been looking for the Mario Badescu Ceramide Herbal Eye Cream for at least the last month and a half and each time had the associate go look in the drawers and the back for me, and always made other purchases while I am in the store so the trip was not a complete waste of time). So, if the shalves were stocked more, I may not have an issue shopping here. Also, my Ulta is not very generous with the samples they have behind the counter, even when making a large purchase. I was also informed during my last visit that the samples shown in the magazine only apply to online orders and not purchases made in store.I do appreciate the fact that I can get all my drugstore and a number of high end products in one location, which is nice. But if the nearest Sephora wasn't an hour and a half away, I definitely would shop there for these products instead.
1 of 1 people found this helpful.
on 7/24/2013 10:41:00 PM
More reviews by payjark
My local Ulta is awesome! The SAs are surprisingly kind and helpful (I've been to some with some pretty god awful SAs) and the store is very organized. I go here for mostly DS items that I can never seem to find anywhere else, such as NYX and Essence. I wish they stocked the DS side more often because usually the NYX lipsticks are all gone. But, they always have great sales! So I will continue buying from this location until I move. I prefer Sephora for HE sales, though.
on 6/29/2013 5:18:00 PM
More reviews by mzjade22
Skin: Oily, Medium Brown, Warm
I use a mix of DS and HE brands, so Ulta suits my needs better than Sephora does. I save a lot of money with their DS brand sales, not just with makeup, but with skincare as well. Im a platinum member, which means my points never expire and I can cash them in at any time to save money on my purchases. Personally, I feel like their points system is MUCH better than Sephoras. You need as little as 100 points to save 3.50 on a purchase, which can also be coupled with the 3.50 off 10$ coupons they have all the time. I know some people are annoyed that you cant use those coupons on some prestige brands, but it really just comes down to reading the fine print. Ulta DOES send out 20% off prestige coupons from time to time. The staff can be hit or miss, anyone who reads this website regularly usually knows more about makeup than most Ulta staff members. It just comes down to knowing what you want and seeking it out, MUA is better for reviews on products than someone who only works at Ulta part time. I will always go there for makeup and skin care purchases.
on 6/15/2013 1:50:00 PM
More reviews by beautyforless
Skin: Acne-prone, Fair, Neutral
While many reviewers on this site tell true horror stories of mean and nasty SA's whose looks could kill, I've had a rather different experience with my Ulta.To begin, the SA's there are fantastic! There are some truly spectacular ones who go out of their way for customers. I was once on a desperate hunt for a specific NYX product, so the manager called another Ulta farther away, found out they had one left, and drove over to get it for me. That is service. The worst SA experience so far has been ones that are only average. I haven't the slightest idea what their training program is like, but they rock it.But this is where my love for Ulta ends. I shop there for two main reasons; sales, and because they are the ONLY store within a 15 minutes distance that sells NYX and Essence. NYX happens to be one of my all-time favorite makeup brands, and Essence has some old standbys of mine. I love browsing around, but those two displays frequently look like a tornado passed through them. Customers test whatever whenever, despite signs asking them not to, and more than once I've had to exchange these products when I brought them home and discovered they had been tested. The displays are also frequently messy and not too well cared for. To solve this, I'll call ahead of time to see when the next shipment is due, so I can get my hands on my favorite products, and hopefully it'll be stocked to the point where if an item has been tested, it wont be the only one in stock.I really wish Ulta would take care of this testing issue. While they have marked a few items as testers (like foundation and primers) other items like eye shadow are pretty much anybody's game.Overall, I do love my Ulta. Where else can you get drugstore and department in the same location? I'm not sure, but I'll continue to shop there...just using more caution than should be necessary.
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