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3.0

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203 reviews
70%
would repurchase
3.2/5
package quality

price range

Reviews


4.0
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fromannadk

Aug/10/2011

I'm always surprised by all the negative reviews of Ulta I read online. Although I've never been to an Ulta except my local one, I've only really had positive experiences there. That's the short version of the review: give your local Ulta a shot, some of them are quite nice, though perhaps few judging from other reviews. Oh, but don't bother with the Salon.

The …
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About reviewer (1 reviews)

Age19-24

SkinNormal, Fair, Not Sure

HairRed, Wavy, Fine

EyesBlue



3.0
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fromBanjos

Jul/28/2011

I have patronized Ulta intermittently for many years. Overall, I have found the store to my liking, with a large selection of products at average prices. The courtesy of the staff has varied but that is true with almost any establishment. Some people just do not have the personality to work retail sales. One needs to be patient and at least be able to fake interest in the customer. Some …Read more

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About reviewer (308 reviews)

Age56 & Over

SkinAcne-prone, Fair-Medium, Warm

HairBlond, Straight, Fine

EyesHazel


4.0
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Jul/28/2011

Why are so many people bashing on Ulta? I always thought it was a great store. Like any other chain store, customer service will vary depending on where you live. I have been to several different Ulta's in the Houston area, two in the Chicagoland area, one in Tennessee,one in Alabama and I have never had any problem. I like the fact that I am able to get my perfume, hair products, drugstore …Read more

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About reviewer (866 reviews)

Age19-24

SkinAcne-prone, Medium, Cool

HairBrown, Wavy, Coarse

EyesBrown


3.0
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Jul/27/2011

I will start by saying i am biased because I work at ULTA.


I find it horrible that so many people have had such bad experiences at their local store and it tarnishes the reputation of other stores that are clean,well stocked,and have friendly staff. I completely understand some of the complaints from the customer point of view as i was a customer for years before being an …
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About reviewer (3 reviews)

AgeUnder 18

SkinNormal, Medium

HairBlond

EyesBlue


4.0
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Jun/03/2011

I just got an Ulta here ( I live North of Boston) and I was so happy when it opened. I go to Ulta just to buy NYX products. In the first few weeks of opening, Ulta was always well stocked and constantly introducing new NYX products. Maybe it is because NYX is so popular, or it is out of laziness, but NYX is rarely fully stocked and some products have been missing for weeks now, but are still …Read more

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About reviewer (49 reviews)

Age19-24

SkinNormal, Fair, Neutral

HairBlond, Straight, Fine

EyesBrown


2.0
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May/29/2011

I am agreeing with the love/hate. I live in the south, where generally everyone is super friendly....unless you work at Ulta! Lol! Granted, not ALL of the assosciates are rude---but I'd say about 2 out of 5 are...and if you're running a business, you want ZERO out of five to be rude! Some associates will walk up and say "can I help you find anything?" and others will look you …Read more

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About reviewer (68 reviews)

Age19-24

SkinCombination, Fair

HairBrunette

EyesHazel


1.0
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fromktyska

May/29/2011

The Ulta Store in my town is a HORRIBLE!! This is probably too long, but I'm so peved at Ulta. Sephora is 100 miles away :(

I gave my sis a $25.00 gift certificate for her birthday and we went together to spend her cert & I was going to do a NYX haul.

Right before Xmas 2010 the store moved from their original place to a strip mall across the street. The new …
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About reviewer (47 reviews)

Age

SkinCombination, Medium, Neutral

HairBrunette, Wavy, Medium

EyesBrown


3.0
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Apr/27/2011

Wow. After reading all of the comments about the Ulta experience in general, I really had to chime in. I want to preface this by saying that this is only MY opinion based on my needs and preferences--I know that there are a lot of you out there that love this store and have no problem giving them your business. Unfortunately, I am not one of them.

I live in Central NJ and live about 25 …
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About reviewer (2 reviews)

Age36-43

SkinSensitive, Fair, Cool

HairBrown, Straight, Fine

EyesBrown


4.0
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Dec/23/2010

I shop at Ulta about once a month when I have a coupon and need some basics, like my cleanser or makeup wedges. I can understand why some people dislike the restrictions on the coupons, but I rarely buy from the "prestige" side of the store anyway, so it's really not too big of a deal to me.


As far as the SAs, I have had a mixed bag of experiences in this …
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About reviewer (26 reviews)

Age30-35

SkinCombination, Fair, Warm

HairBlond, Straight, Medium

EyesGreen


3.0
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Nov/13/2010

I like Ulta but I understand some of the hate. I definitely feel like the salespeople are way too pushy - I had someone ask me 3 times in 10 minutes if I needed help with anything, and they always try to sell me random stuff every time I go in there. I know they have to get business for the store, and it's probably some corporate bs that gets pushed on them, but it's annoying.
That …
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About reviewer (184 reviews)

Age19-24

SkinOily, Fair, Neutral

HairBrunette, Curly, Fine

EyesBrown