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3.0

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203 reviews
70%
would repurchase
3.2/5
package quality

price range

Reviews


2.0
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Jul/16/2015

Love my local store but have gotten to where I hate shopping them on-line. Every time I order on-line I receive damaged product, all due to their poor shipping preparations. Seriously, how can someone pack delicate eyeshadows, blushes and powders in a box without wrapping in protective bubble wrap, adding packing peanuts or some other type of packing material to keep my anticipated purchases safe …Read more

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About reviewer (317 reviews)

Age44-55

SkinCombination, Fair-Medium, Neutral

HairBrunette, Wavy, Fine

EyesGreen



5.0
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Jul/15/2015

I LOVE Ulta! The stores I have been to are: the Green Valley location in Las Vegas, Nevada on Stephanie Street; the Silverado Ranch location on Eastern Blvd in Las Vegas, Nevada; the location in Waldorf in Maryland; and the location in White Marsh in Maryland. All of these locations have been clean and the employees, for the most part, helpful. There have been a couple employees in the Las Vegas …Read more

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About reviewer (74 reviews)

Age19-24

SkinSensitive, Fair, Neutral

HairBlond, Wavy, Medium

EyesBlue


3.0
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fromLaoshu

Jul/12/2015

The good:
-carries drugstore products (plus NYX, which can be hard to find)
-provides far more coupons and discount opportunities than Sephora does
-more down-to-earth staff compared to Sephora

The bad:
-never seems to be well-stocked
-SA's not particularly knowledgeable
-drugstore products more expensive at Ulta for some reason
-testers are …
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4 of 4 people found this helpful. Did you?

About reviewer (15 reviews)

Age19-24

SkinAcne-prone, Fair, Cool

HairBlack, Straight, Fine

EyesBlue


2.0
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Apr/30/2015

The Ulta closest to me is well stocked and clean. The problem is the company policies overall. I LOVE the return policy but some of the prices for drugstore makeup is SO much more expensive than other places. Like the Revlon just bitten lip crayon in $6.75 at Walmart but its 9.99 at ulta. What?? The only reason I go is because its a dedicated makeup store and i really only shop drugstore …Read more

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About reviewer (52 reviews)

AgeUnder 18

SkinNormal, Fair, Neutral

HairBrunette, Straight, Fine

EyesGreen


3.0
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fromsmk927

Feb/06/2015

Had the exact same experience as reviewer swimblock. Tried to return an online purchase with the packing slip, was told I needed the original shipping confirmation email. I didn't even have the email anymore. It was a while later until I got back there, by this time it was over 60 days and I could only get store credit. Before I went back, I read the instructions on website for returning …Read more

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About reviewer (20 reviews)

Age44-55

SkinNormal, Fair-Medium, Not Sure

HairBrunette, Other, Other

EyesHazel


3.0
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Feb/06/2015

I disagree with CordulaM (who is an SA at Ulta and as of now it looks like her review has been deleted) and agree with Shannon804. I recently returned an item I bought online and received such a hassle from the SA and had the same experience as Shannon. I took what I thought was the sales receipt which was in the box when it was delivered and the SA said, it was the packing slip, not the receipt …Read more

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About reviewer (66 reviews)

Age56 & Over

SkinCombination

HairBrunette

EyesHazel


3.0
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Feb/06/2015

Edit: I totally hear what you guys are saying. I have issues with them too. Sometimes I feel like we're a tight-knit family where the siblings get along but we don't like our parents. LOL. I've actually had to edit this post since I wrote it because the policies changed. I still really like most of the staff, and the store, but corporate needs to fix a lot of shit.

I …
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About reviewer (696 reviews)

Age30-35

SkinSensitive, Fair, Warm

HairOther, Wavy, Coarse

EyesBrown


1.0
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Feb/06/2015

If it is possible to buy something at a physical store other than Ulta, I will go out of my way to get it there rather than have to brave Ulta. First, the staff is CLUELESS and doesn't even try to learn or pretend like they know anything. I mean, anyone can Google "best mascara" and have a random suggestion when customers ask what they should try. When I have asked for specific …Read more

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About reviewer (202 reviews)

Age25-29

SkinCombination, Medium Brown, Warm

HairBrown, Straight, Fine

EyesBrown


1.0
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fromRavenn

Feb/06/2015

I don't like Ulta's customer service. Not much help offered, plus if you need to return anything, you're made to feel like you're robbing them or something. A few times, the cashier even forgot to give me the free gift with purchase I am entitled to. I never shop at Ulta, unless absolutely necessary!

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About reviewer (231 reviews)

Age30-35

SkinSensitive, Olive, Warm

HairBrunette, Straight, Medium

EyesBrown


5.0
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Feb/04/2015

Ulta stores are NOT created equal. I think with this store it all comes down to the staff. I have three Ulta's within a 10-30 minute rage from me. One of those stores is the next town over and I ONLY go to that one in a pinch or tight on time. The SA's are usually miserable and lack motivation. I know this isn't an exciting job at NASA but some enthusiasm would be greatly …Read more

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About reviewer (342 reviews)

Age

SkinVery Oily, Olive, Warm

HairBrunette, Straight, Coarse

EyesBrown