As a current employee with The Body Shop I have a lot of mixed feelings about the reviews. Yes the products are expensive, but keep in mind that we source our main ingredients through community trade. This means that the people who we get our ingredients from are directly benefiting from the sales of our products. For example, the ever popular Shea Body Butter contains shea butter from Ghana from a women's coalition that allows the women to live independently and take care of themselves and their children. As far as the quality goes, I honestly can't find any comparison. Before working here I shopped here for many years and although many items were discontinued, the alternatives are very similar and even better in most cases. I understand the disappoint in the foundation line, even our new line doesn't have a wide variety of shades. Please remember this company started as a body care company, not make up. We still have a ways to go before you can compare the quality to some of the other natural brands out there. Going back to general product quality, the tea tree skin care line has transformed my face! I love how gentle the products feel and how dramatic the results are. Way better than drug store brand where most of the ingredients are chemicals that half of us can't even pronounce. To address the pushy sales people, welcome to retail! No, we do not make commission but we do have individual incentives which in most cases determines your progress in the company. I can only speak for my store when I say that we genuinely want to help you find something to suit your needs. Although our incentives will always be in the back of our heads, I have heard numerous sales occur where our employees actually save our customers money by introducing a better sale or even a less expensive product that will deliver the same results. I understand the need to just be left alone and browse for what you would like, but please believe me when I say some of us really do care how your day is going and would like to make sure you don't feel uncomfortable asking for help. Also remember that when it comes to body care its always better to test the product out before you commit to buying it, (especially with some of our prices :) ) so when we ask you if you would like a demo or sample, it's mainly because our products do work and in most cases the result is visible. Ok, I'll hop off my soapbox now. Didn't mean to lecture or preach about The Body Shop :) I just hope a few of you read this and understand that all companies have their flaws or opportunities as we like to call them at TBS :) and as employees we hear you asking for those discontinued products back, we miss them too! I hope this opened a few eyes and didn't offend anyone else in the process.