I wanted to love this balm (as I do with all Kiehl's products) but sadly I couldn't. I bought the one that comes in a jar (only one available at my store) for around $14 usd (make-up/beauty products are twice as expensive when you live abroad) and applied it around 4-6 times that week. Since it was really expensive, I wanted to use it when necessary and not waste it. I'm glad I did though. My lips broke out due to the formula. I have many many small spots on my bottom lip that rough to the touch and make them look as if I had an extra layer of... idk. I think it was the petrolatum. Same happened to me a couple of years ago when I tried Elizabeth Arden's "Cream Lip Protectant Stick" which also contained it :c Other than that, didn't like the package, I would have chosen the tube instead. I din't find it soothing for my lips neither I felt it lasting for more than 20 minutes. What a pity :c
I loove this product. I didn't like the scent at first but then I started loving it. Many reviewers complain on how thick this product is (which is true) but you just need to apply it on a wet face and rub it for a couple of minutes. It will slide on easily. I like leaving mine on for a while before washing it off. My skin is left feeling very very moisturized and soft; no breakouts or redness. I have tried St Ives's apricot scrub before but like this one best. Feels more natural and less plastic (iykwim).