Alert: FORMULA CHANGE! If you care about this product, call the company at 1-800-909-9493 or go to www.ponds.com. Please tell them to go back to the original formula. This should have earned the highest ratings. This was a wonderful product used by my mother and now me for the last 30 years. I've used many high end products but this the one I've always gone back to after misguided notions and needless expenditures on more expensive but inferior products. I purchased a new jar and used it yesterday. Fifteen minutes after massaging into my skin, I felt a burning sensation. I had to wash it off. Also, the texture is different. It is thick and dull instead of rich and fluffy. It is beyond comprehension why a company would ruin one of the best products on the market. I called the company and was told the formula was recently changed in March 2012. I got a very responsive person over the phone who said they took these comments seriously. She promised to send a postage paid envelope for me to send the jar to them. In the meantime, I got the Rite Aid brand with the same ingredients as the original formula. I don't like the smell and it's not exactly the same, but it didn't burn my skin. I will very sadly be looking for the next best thing. Consumers really do have a lot of power. We just don't use it well enough. Take the time to call them if you care about this product. Good luck to all of us! UPDATE: Use extra virgin olive oil to remove makeup. It's one of the best makeup removers. Also, massaging virgin unbleached coconut oil on your face is great (find at health food store). We are not powerless. Do not accept inferior products from companies who don't care what their loyal customers think. UPDATE #2: Google "Cold Cream Recipes". I just made the Galen one (2000 years old!) using beeswax, almond oil, rosewater, and rose oil. I will not include a link because it's up to you to find what works best for you. This homemade cold cream is beyond amazing. If this was the original Ponds, its clear why it was called a miracle cream. A perfect example of how a disappointment can lead to something better than you had before.