The old formula was amazing. The new one is thin and not nearly as effective, not even close. I don't know why they changed from the former (most recent) formula, it was wonderful. It left the hair soft but still with volume, knot-free and stronger. This new one is not as creamy, does not leave the hair silky/shiny, does not make the hair easy to comb through, ick! They are a great company otherwise. Very disappointed I was a loyal user and consumer for years.