LUSH • LUSH - Whole Store • Misc Beauty Tools
|Would buy this product again.||70%|
Age: Unknown Skin: Combination Hair: Blond Eyes: Blue
Overpriced, over stinky crap.
Age: 25-29 Skin: Oily, Medium, Neutral Hair: Brunette, Curly, Medium Eyes: Brown
I have a love and hate relationship with this store. I was a hard core Lushie for years starting in the early 2000s. Slowly the store 's product prices increased, product amount became smaller, and I began to look elsewhere. I still have my favorites, but I do not frequent the store as I used to which makes me sad. I am more happy to browse my local Wholefoods or health food store for my beauty needs.
Age: 44-55 Skin: Normal, Fair-Medium Hair: Blond Eyes: Brown
Wow, lots of bad reviews. Well not me! I have had eczema on my hand for 28 years...nothing has helped. I've been to doctors, tried so much product, lotion, prescriptions, it's not even funny. I even tried Dream Cream by Lush a couple years ago. Well, 2 months ago I found Lush.com because I don't live near a Lush store. I browsed the website and ordered shampoo, conditioner and some soap for my 8 yr old and I to try. She's been having really dull lifeless hair since we got back from vacation and super chlorinated pools. I've tried about 5 different hair products for her, nothing helped. Anyway, once I completely started using all Lush products for her and I, my hand is clearing up! Who knew it was the chemicals and stuff in normal soap and shampoo causing the eczema on my hand! Almost gone now, after 29 YEARS, people! Also her hair started to shine and bounce again, my hair quit falling out so much...and after using Fresh Farmacy and Coalface nightly my two teens faces have cleared of acne amazingly well. Needless to say, I LOVE THIS PLACE AND PRODUCTS. I now carry the soap wherever I travel, I use their dish soap and the massage oil bars and skin products are continuing to heal my skin. I have found none of their products that are harsh, reddening or anything other than wonderful for me and my body. Thanks for literally changing my life, Lush!
Age: 36-43 Skin: Combination, Fair Hair: Brown Eyes: Brown
There are 3 products that I like from this store:
1. Antiphilitron shampoo, which a clarifying lemon shampoo, but it's a retro product and therefore can only be bought online (just be warned before you shell out $36, with shipping, for the 16.9 ounce bottle, mine went rancid after about 6 months, about 6 months before the expiration date, so you do need to use it up rather quickly, even though it contains a paraben. I did leave the lid closed while not in use so I have no idea what happened)
2. Karma solid shampoo, which I find too drying, but I love it for my dog
3. Dear John cologne for my husband, which has a lovely woodsy, warm scent and smells great on him
Other than that, I find lush to be over-hyped and over priced. The products are not as natural as they claim, but rather a mix of harsh ingredients, both synthetic and 'natural'. Reviews on paula begoun's website and cosdna.com reveal that many of these expensive products are full of both skin irritants and acne causing ingredients (yes, natural ingredients can be extremely irritating too). I have also tried a few of the other shampoos & conditioners and found that they were ineffective, made my hair tangle & I had a ton of shedding from them. The body care products smell too strong & I found them to be mediocre for the price. Some if the packaging is unsanitary, cringe-worthy and gimmicky. The henna is messy, difficult to work with and full of questionable ingredients. I will continue to buy the 3 products that I like (though I'm not sure about the antiphilitron after it went rancid) but the rest if the store I will pass on. There are many companies I'd rather spend my money on, such as zum by indigo wild, hugo naturals, the wild soap bar company, body art quality henna from hennaforhair.com, etailers on etsy, the coconut hut, or aubrey organics.
Age: 36-43 Skin: Combination, Medium, Neutral Hair: Brown, Medium Eyes: Brown
The only LUSH store even remotely close to me is in the airport and it reeks so horribly of over-scented product it gives me a headache just trying to hustle by the door way. The one time I made it in the sticker shock finished off what the fumes started. Their products might contain some great ingredients but none that justify the price. Many of us looking for natural products do so because we have reactive sensitive skin so loading your hand crafted lotions, soaps and other skin care items with scents and bizarre coloring (natural or otherwise) just defeats the purpose. They may have milder/unscented options and I'm sure offer online ordering but why bother when there are cheaper less gimmicky places to shop.
Age: 36-43 Skin: Acne-prone, Fair, Neutral Hair: Brunette, Straight, Medium Eyes: Green
I first stepped into a LUSH in Covent Garden, London, in 1993. I was 17, and it was amazing, a total game changer. The products were innovative, very natural and reasonably priced. The staff were middle aged hippies, extolling the antifungal properties of patchouli oil. They were friendly and knew their stuff. They were like the Body Shop to the next level.
Next LUSH experience was 1997-2001. I was going to school in the U.K. and coming home to Ontario on holidays so I was still hitting London but also the Newcastle and Toronto stores. Pretty much a total LUSH user. Angels on Bare skin, shampoos, conditioners, Mask of Magnaminty, Potion Lotion, bubble bars, deoderant. Most products were hits, a few misses. To be expected. But I was noticing some changes. The newsletter/catalogue was getting really political, with a holier than thou attitude that I didn't appreciate. The staff were also getting younger and hipper, with the same attitude as the newsletter. I felt 'guilted' into certain products, and had to defend myself when I chose a drugstore product (like a sunscreen, which LUSH has never offered). Stores were more crowded with a dizzying array of products. But I still really believed in their core message and my skin was looking good.
This weekend I had what will probably be my last LUSH experience. As I moved away from urban centres, I ordered LUSH online, but eventually tapered off. Just too much of a bother. I also matured from a wild eyed university student to a mother of two who understands the cosmetics industry a little better. Natural is often a marketing idea rather than a reality. Really natural is easy to make at home or source locally, and LUSH was starting to look only barely different from the 'natural' products that crowded the shelves of my local health food store.
For old times sake, I slipped into a store in Quebec City in February, and again into one in Halifax this Spring. The stores were still crowded but most of my favourites were discontinued or only available online in the "retro" section. Thanks for making me feel old. The staff were even more earnestly hipster than ever; the young man seemed baffled that I didn't want a bath bomb demonstration. When I asked about their shine pomade for my new, kinky, gray hairs he looked lost and said he didn't have any suggestions. And the playdough soap I picked up was definitely not a colour found in nature. The two products I did intend to buy were out of stock; an interesting body lotion was $46 CDN for a small pot!
I feel like I am breaking up with a friend I have had since high school. I'm sad, but in reality, I moved on years ago. LUSH's groundbreaking naturalness is now echoed by other companies who are doing it better. Their staff are simply too cool for school and I don't appreciate being made to feel old and 'fuddy duddy' at the rarified age of 37. My political views are perhaps more nuanced than the shrill screaming at LUSH and to be honest, I care enough to put my money and my energy where it can better serve. $46 pots of body lotion and 'natural' neon soap just don't cut it anymore.
Age: 44-55 Skin: Combination Hair: Brunette Eyes: Green
I like a few Lush products, though being on a budget I don't spend tons of money there and consider it a treat to go into the store. The one thing that bugs me at the Lush stores is the whole anti packaging thing, yes it is better for the environment but I see too many women and little kids picking up the products. I went in for my new bar of New solid shampoo and reached for the very last bar because I had a feeling that one had not been grabbed and stuffed up snotty noses to take a sniff by "lookers not buyers". The bath bombs are the ones I see EVERYONE picking up, sniffing and putting back, yes I am guilty, but I only pick up the ones I am 80% sure I want to purchase. The Lush catalog is a bit of a turnoff too, too political and "look at us, look at all the awesome stuff we do" for my taste, they pat themselves of the back so hard they are going to break an arm, the quieter, subtle approach is what I would be more apt to support. I also wish they would stop using SLS. Those are my Lush gripes....other than that they have good products (from what I have tried) and are at least trying to make the world a better place...
Age: 18 & Under Skin: Combination, Tan Hair: Brown Eyes: Brown
I love going into a LUSH store! Everything there is great! The products are mostly natural and the staff are helpful. Walking into the store, you are surrounded by cute, colorful products and are welcomed by friendly staff and a great scent coming from all the products. The scent may be overwhelming but they can't change that. If you have a sensitive nose, you can always buy online. Some people complain about pushy staff but in my local store, they ask if you need help and leave you alone to browse if you don't. They also answer any questions you may have and give you whatever size soap you need without trying to sell you anything you don't want. The staff there make great suggestions about what you might like or need and show you around the store describing the products. Staff are also very friendly and informative, they really know a lot about what products LUSH sells and about your preference. They are also helpful with selecting gifts and tying knot wraps. The price at LUSH is quite expensive but it is your choice if you want to shop there or not. LUSH uses good quality, natural ingredients and that costs money. It's also really nice that LUSH cares so much about the environment and try to minimize packaging. Overall, I love my local LUSH and would revisit many times.
Age: 44-55 Skin: Sensitive, Fair Hair: Red Eyes: Brown
I am writing from a hygiene and sanitation perspective: these products should just be incinerated and not be used on any part of your body! First off, check out the You Tube videos supplied by Lush which show their products being 'handmade' by their staff. Health Canada (FDA equivalent in the USA) needs to intervene because the methods these folks use for making the products is nothing short of gross!
What you have in the Lush factories (Vancouver) are workers who wear their everyday apparel, they do not change into clean and sanitary whites. The workers also look like they just rolled out if bed. I could not believe the unhygienic processes and steps that introduced cross contamination into the product at every sequence. Now that was in the factory! The factory looked like it could have been a place that manufactured ball bearings as it had the drabness of a under-carriage. The factory did not have any equipment that removed moulds, fungi, yeast, bacteria, viruses(air scrubbers), nor were there any surfaces in the factory that were impermeable and smooth( which means that the surface is easy to clean and resists the introduction of a contaminant into the structure).
In the store, there are no safety seals on the jars of creams (the only sealed product that I could find was the American conditioner) which anybody Could open any jar (not just the tester) and stick their filth ridden staph/ fecal coliform coated fingers into the product(s): not to mention the staff who also stick their fingers into the testers....I have never seen a bunch of more unhygienic and unsanitary employees which bewilders me because every LUSH store that I have seen in CANADA is equipped with a sink that has hot and cold running water (we are not in Central America folks). And these staff members should have scrupulous hygiene considering they sell so much soap.
So, the propensity for acquiring a communicable disease here is quite high in my opinion since the lack of hygiene and sanitation is so disparagingly obvious at the source (factory) and then it continues in the store where this company has zero Ethical commitment to consumer health and safety. They are more concerned about giving off the impression that they are concerned about their policy on no animal testing or their laughable chemical free and all natural stance that some of the employees peddle ( please learn the definitions of organic and what a carbon molecule looks like).
Age: 19-24 Skin: Combination, Fair-Medium Hair: Brown Eyes: Green
The LUSH products:
Their Coalface cleanser worked a little TOO well. It left my face, literally, squeaky clean, but it managed to dry out my oily skin. Not good.
Their Vanishing Cream hasn't really done anything for my skin. I suppose it would be an okay night cream for someone with normal-dry skin seeing as I wake up with oilier skin than usual. I expect something better for that price tag.
Their Tree Tea Water toner felt nice when sprayed on, but did nothing for me.
I got their Bubble Gum lip scrub for free at an event, and I like it. I'd imagine it's just like a homemade sugar scrub, except for the fact that it's bright pink and tastes like bubblegum.
I got a big block of Honey, I Washed the Kids soap. It smells DIVINE, but the scent doesn't really stay on my skin and I think it leaves my skin a bit dry and tight.
On to what I actually really like from LUSH: The Cupcake mask. This stuff is a holy grail for me. It cleans out my pores, leaves my skin less oily, and makes my skin smooth.
The LUSH store:
This is the part I detest. Seeing as how the only thing I repeatedly buy from LUSH is a fresh face mask, I HAVE to go into the store to buy it because they have to be kept refrigerated and can't be shipped. As soon as I step one foot into the store, I'm assaulted by overly-cheerful, pushy, hipster salespeople. Don't even bother telling me to just tell them that I'm browsing, they couldn't care less. Whenever I tell them I just want to look around, they leave me alone for about 10 seconds until I pick up a product I'm just curious about, at which point they will begin to ramble on about how amazing that product is and if I've ever tried it before. I really just want to scream at them. I'm a regular, I don't need the hard sell for crying out loud. If they would let me browse in peace I may end up buying more than I normally would, but because they're so obnoxious and invasive, I run in there, grab my mask from the fridge, make no eye contact with anyone, pay, and then leave as quickly as I can. Even one time when I was already spending a lot of money, they kept trying to sell me things at the register. I felt like just putting everything down and leaving, it was so rude.