LUSH • LUSH - Whole Store • Misc Beauty Tools
|Would buy this product again.||70%|
Age: 18 & Under Skin: Acne-prone, Fair, Neutral Hair: Brunette, Wavy, Coarse Eyes: Brown
I'm not a really big of fan Lush...
Sure, their products smell great but I think that really they're just overpriced soaps and bath bombs. The odd time I'll splurge and buy something neat, but I really think that Lush is just overhyped.
Skincare products don't do anything for my skin, and the masks are nothing special.
The only thing I'm partial to at Lush are the bath bombs and scents, but even though are hit-or-miss.
I also think that there are common misconceptions about Lush. I'm not sure if they actually claim to have "natural" ingredients... but I noticed my $15 Lush shower gel had nearly the same ingredients as my $3 body wash from Wal-Mart (including "fragrance"... a big no-no in the natural/organic world... it's basically clumping a million chemicals together so they don't have to list them). Really, I don't want to pay extra for something just because it's supposedly made by a real person rather than a machine.
I have nothing against Lush and will buy as gifts (after all, they do come pre-wrapped) but I'm not a huge fan of the store and their products.
Age: 19-24 Skin: Oily, Fair-Medium, Warm Hair: Other, Wavy, Fine Eyes: Hazel
I'm pretty new to lush, I've bought a couple of products hoping that SOMETHING will help my skin. So far I haven't seen much change, good or bad.
But, contrary to what everyone else is posting on here, I wasn't attacked by the sales staff. Both came over and asked if I needed help, but gladly backed away when I said I was just looking around. Which was nice. I went to the Australian Canberra store.
I do dislike their websites though, especially the review section where they obviously filter out any reviews that are too negative for them. I find that really dishonest.
Age: 25-29 Skin: Combination, Fair-Medium, Cool Hair: Brunette, Straight, Medium Eyes: Green
Before I had my son, I'd be in lush every week spending obscene amounts of money, I was obsessed! The majority of my lush reviews are for the products I bought years ago! I do still come in, not very often tho, and spend very little. It's true, the salespeople do pounce on you almost immediately. But once I've said I'm just looking for now, they will leave me alone until I need advice. They give nice samples if asked, and the online customer service is fantastic. I once complained about a product that didn't work out for me and they sent me a box crammed with full sized goodies!
Age: 19-24 Skin: Normal, Fair-Medium, Warm Hair: Black, Straight, Fine Eyes: Brown
My main complaint about LUSH is the prices. Most of their products DO work for me, but I could usually find products that work just as well or even better at other stores for a lower price.
Sales associates at the stores in my area are friendly and are very willing to answer my questions. No problems here.
Overall, LUSH is hit-or-miss with me. However, I will forever remain a loyal customer simply because they make a few products I absolutely love. :)
Age: 25-29 Skin: Combination, Olive, Warm Hair: Black, Wavy, Medium Eyes: Black
Y'all know the salespeople are so pushy because half the store is about to expire in the next week, right? :)
That being said, never a huge fan of their products. I like the idea behind the whole minimal packaging thing, but I think most of their products can be a little pricey. I also tend to walk out of the stores with a sinus headache from being assaulted nasally with patchouli and whatever else makes up that scent conglomeration every time you walk in (or walk past). I do like one of their dusting powders, but not enough to buy it consistently.
Age: 56 & Over Skin: Combination, Fair Hair: Brown Eyes: Other
I haven't tried any Lush products, so I can't speak to their quality, but they are an extremely politicized company; I saw their UK webpage. I prefer to separate purchasing my cosmetics from publically stated political positions.
Age: 30-35 Skin: Dry, Olive, Warm Hair: Black Eyes: Hazel
It's funny because I'm actually a car sales-woman, but when I go into my local LUSH store, I feel like I'm being attacked!! While I do appreciate their recommendations, it gets really annoying when there trying to have you buy everything! Sometimes I feel almost obligated when they have me try something...and I don't buy it lol. My boyfriend refuses to go into LUSH because last time we were there, they tried selling him the whole "Dirty" line. They were borderline vultures! He felt very uncomfortable with the hard selling tactics, so he wont ever go in. As far as my LUSH store selection, I would have to rate it a 4. They do have alot, and they also will give you full size samples if you ask them. Even though I'm not fond on the pressure of their sales girls, I will continue to go in there because I love LUSH!
Age: 36-43 Skin: Dry, Medium, Warm Hair: Brunette, Wavy, Medium Eyes: Brown
I've ALWAYS avoided going into a Lush store. A friend gifted me with a Lush skincare sample kit (soaps & lotions) & I didn't like any of it. So I never had any reason to go inside the frenzied store & inhale the wafting melting pot of smells in the air. I figured Bath & Body Works was always bad enough, so why would I ever bother trying Lush?
Fast forward couple of years...Someone told me Lush has perfume. OK! She said there was only 1 scent, so I went in to check it out only to find a whole collex of fragrances. Immediately upon entering, as I was sidetracked by a stunning gold-glitter bath ball & wondered what the heck it was (thought it might be soap), a hyper-vibrant young freckled redhead popped up to offer unbeckoned assistance (or salespitch, rather). He destroyed 2 entire bath bomb balls in a demonstration of luxurious bath beauty, trying to make a good sale, but while this was interesting it wasn't what I came for, so the balls were wasted for nothing. Would it not have been better to ask what I'm interested in first?
So he didn't leave my side until I made some purchase, & while he helped me tremendously @ choosing fragrance, I wished he would leave me alone to shop in peace. I know how to pick my own scents, just point me in the right direction & give me space to explore. But he became my enduring twin. Long story short, he never stopped waxing poetic. The experience was plenty amusing & a bit disturbing. He was very down-to-earth & pleasant, however just TMI. But the info he gave was useful & he actually answered all my questions effectively (I don't usually have questions to ask). Thankfully he didn't lead me away from what I wanted. Quite impressively, these young reps really know their stuff & I think they live & breathe Lush products on a daily basis. They know & offer every detail, incl'g things you could care less about - just out of the desire to be helpful (or to confuse you into ditzy mindless spending).
The one thing I had to firmly resist (I don't like a strong sales push) was pressure to like what he liked & to buy the largest size (a/k/a most expensive). I didn't like his choices, so I had to disappoint him, sorry, but I did pick 3 scents that I liked & bought them in smaller cheaper bottles to test-run them first. It makes sense that if I fall in love w/a scent I'll go back for the bigger more expensive size next time. Don't force biggest size on a newbie. Three small scents totalled $50 - more than I wanted to spend, but he said they have a return policy if I don't like something I bought....
....which is a relief b/c you're dealing w/so much chaos & scent-mixing in the store that you don't really know what the heck you're getting until you bring it home to try it out in PEACE & QUIET (lol), where you're finally allowed to THINK & process the scent at hand. Do you like it? Do you not? They won't give you the space to really figure out the answer in the store.
The experience overall was positive & productive, given that it was my 1st visit. Sales pressure was obvious, but I made sure not to leave w/anything I didn't really want. You do have to exercise firmness when shopping here. Definitely put your A-game on & know in advance what you want. Don't expose any vulnerability - they can smell it, lol. I like that they're a natural-product store, but I think they're overpriced, so I rate it 3 instead of 4. Not an everyday kind of store for me. He gave me their newspaper catalog (which I love!) & I find that the store is actually better organized IMO than their website.
Age: 30-35 Skin: Combination, Fair, Neutral Hair: Red, Wavy, Medium Eyes: Blue
There are many things that I love about LUSH as a company, so I'll start there. I really like the fact that they're doing everything they can to cut down on packaging. Excess packaging is one thing that I hate, and it seems like the problem gets worse and worse in America. I also like their dedication to animals and the environment as well as their social and charitable causes. I shop with LUSH online and in store and I can say that the service is always top-notch. I live on the West Coast of the US and I typically get my orders pretty quickly (though fulfillment can take a while, which makes sense because they're making the products fresh.) I've been to several LUSH shops in different parts of California and the customer service is always among the best I've ever had. The associates are always friendly, educated and in general very interested in the customers. I am a loyal LUSH shopper and I will continue to be.
Age: 19-24 Skin: Acne-prone, Fair-Medium, Neutral Hair: Black, Wavy, Medium Eyes: Black
I've recently started going to Lush because I'm a skincareholic and always wanting to try new things. The first time I stepped foot into a Lush, I had a very nice and helpful young lady helping me out. I told her I've never been to a Lush and she gave me a tour, although it is a tiny store, it packs so many things! I was interested in the massage bars because they can be used as a solid lotion and I'm so into finding ways to reduce plastic dependence. Then, when I saw online they had a solid hair conditioner, I had to buy one. So, two days later, I stepped into the same Lush store (Union Square, NYC) and as soon as I came in, I had all the SA's greeting me, even the ones that were helping others. I totally get it, they're brainwashed. The young lady helping me, I felt, was the most real one in the store. She was helpful, but when I asked for the solid conditioner, I didn't want to check out the solid shampoos since I have one and then check out the soaps and hand creams since what I have is JUST FINE. I don't like to be pressured to buy stuff. I totally felt that she had to do this because her job tells her so. I honestly told her that I'm broke (Lush is way overpriced, but sometimes it's nice to treat yourself with a budget). She totally understood. That's how real she was. For her understanding, I threw in a bath bomb just because she was so cool and it would help her look better than her fellow employees, which makes me wonder, do these guys make commission or have quotas to fill? The whole natural concept of Lush is bogus. They're soaps are not even real soaps! Real soap has saponified oils. Lush soaps shouldn't be called soap but detergent since it contains SLS. Oh yeah, the oil it contains is rapessed oil, the cheapest oil as it gets with added propylene glycol, which a petrochemical, the same thing as antifreeze. There's also sodium hydroxide in the soaps. Sodium hydroxide is used to saponify oils, but since SLS is added, this calls for one pretty drying soap. They also use parabens (WHY??) since so many high end and drugstore companies have phased parabens, why Lush with their $25 Dream Cream still contains parabens?! Their stuff is overpriced. I don't have $25 for body lotion. $6.95 for one time use only with the bath bombs? Come on, at least you can give us a two for one deal since producing a bath bomb doesn't cost that much to make. I'm going to see how long the massage bar (Strawberry Feels Forever) and the solid hair conditioner (Jungle) last. I tried the conditioner and it has been the only thing that has untangled my hair without pulling out lots of hair in my comb. The massage bar is okay and smells nice, but I feel I can get one at Chagrin Valley and it's more natural and actually handmade, not like Lush that proclaims to be handmade; they're probably made in a factory. It's like Subway telling us they bake their breads. Lies. They ship the dough from a factory and then the already made doughs are heated. There's no way Lush can produce so many products to so many locations being handmade! They say they cut their soaps (detergents), but that doesn't make them handmade! Anyone can cut a bar of soap and put a sticker of handmade seal of approval. I do like how they wrap their soaps in the paper used to wrap meats and fish. I would probably buy a soap just to decorate my bathroom since they look pretty colorful and creative. If the solid conditioner shows well, I will continue to purchase unless other places start to make them better since Lush's has left a strong fragrance in my hair and it's still there. I'll go back for the bath bombs too since they seem fun and it's an excuse to take a bath once in a while. What gives me credit to Lush is they try their best to use less packaging. It's so cool to see bath bombs not individually packaged in boxes or plastic containers. It's something other companies need to start doing. What I also like is that they list their ingredients, store and online. They show they have nothing to hide. Unfortunately, do they not know that those ingredients are not "safe" synthetics? Oh yeah, they use "natural" all over, but they use synthetics and label it "safe". There's so many pros and cons to this place. I just hope next time I walk into this place. I don't have employees wrestling to see who will be the first to try to make me buy more unecessary stuff.