Wen by Chaz Dean • Cleansing Conditioners - All • Shampoo

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*TOP REVIEWER* heyannette on 10/4/2012 7:51:00 PM more reviews by heyannette

Age: 36-43   Skin: Combination, Medium, Warm   Hair: Brunette, Straight, Coarse   Eyes: Green    

I adore the conditioning cleanser and replenishing mist. Don't take the member ship though, just buy the pieces you like.

My hair is thick so it might tolerate the added weight of a conditioning cleanser, it styles perfectly well and just feels more strong using this cleanser. Like someone said below, rinsing is indeed the key! Rinse more than you would a more harsh cleanser. As for those with hair loss and itchy scalps after a year of using this, uhhh, it's most likely something else and you should probably see your doctor and not blame you shampoo.

I can't recommend it enough, though, it is expensive. Dean could sell it in stores instead of this weird tv offer crap. Makes buying a pain, also, is so opportunistic. I guess it's just the American way. Would have rated it "5" all around if it wasn't so hard to get and ridiculously expensive.

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BonnyL on 9/26/2012 3:02:00 AM more reviews by BonnyL

Age: 44-55   Skin: Combination, Fair-Medium, Cool   Hair: Brunette, Fine   Eyes: Brown    

I tried this in hopes that my fine hair would actually behave and hold curl for once. I tied it once and at first loved the way my hair felt and behaved. Unfortunately after about a day and a half my hair began to look greasy and stringy although it still felt silky. I also noticed my head was itchy which has never happened with even cheap shampoos before. I really wanted to like this but unfortunately I didn't. I'll definitely be going back to my Aussie moist shampoo.

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Soly29 on 9/25/2012 6:06:00 PM more reviews by Soly29

Age: 36-43   Skin: Sensitive, Fair   Hair: Brown   Eyes: Brown    

At first I loved this product and I actually used it for over a year, even thought it's very pricey. I used the Sweet Almond Mint (love the scent), and also tried the Pomegranate, which I did not like the scent at all. I was loving the results because my hair was very manageble and it did get rid of the frizz. I used to have long straight beautiful healthy hair but after years of highlights and coloring, my hair was very unhealthy. With Wen my hair seemed to be getting healthier with each use and it started growing fast, I was very happy with the results. Sadly our love affair came to an end, for the past four months I have very itchy dry scalp and have even gotten dandruff. I feel like when I wash it out I have to scrub my scalp to get the conditioner out. My hair was falling out a little at first and I thought its' normal and didnt' think anything of it but now its falling out in clumps! I now need to find something that will help with my hair loss :(. At my age I can't afford to start losing my hair. So I have stopped using it all together and will not keep recommending to friends. I'm still wondering why it causes hair loss?

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rosalynxrawr on 9/18/2012 12:13:00 PM more reviews by rosalynxrawr

Age: 19-24   Skin: Very Oily, Medium   Hair: Brown, Straight, Fine   Eyes: Brown    

After going through a whole bottle I'm not sure what this product did for my hair. It never felt clean after using and my hair felt more oily and weighed down than before. (I have fine, straight hair). I followed the directions and rinsed thoroughly, but it just never felt soft and clean after use. I did notice a lot of my hair coming out in the shower but I'm not positive that its from this product. I have definitely used a lot better hair products for wayyyy cheaper. Don't know what all the hype is about for Wen, but for me its not worth the price.

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chodge7802 on 9/15/2012 2:15:00 AM more reviews by chodge7802

Age: 19-24   Skin: Combination, Fair   Hair: Blond   Eyes: Blue    

This product is probably the only time I have ever noticed a difference in my hair. I have baby fine hair, so it's constantly damaged by heat, hair ties, and shampooing constantly. I used this product for about a month, and that's when I ran out. It made my hair so smooth and you couldn't see any of the breakage I had. I actually got compliments from several people who asked what I had been doing with my hair.
My complaints are, it's a little pricey. I shampoo my hair everyday, sometimes twice, so I went through this fast. Maybe if I only washed every other day it would have lasted longer.
I know that sulfate free shampoos arent supposed to lather, but sometimes on rare occasion I just didn't feel like it was completely cleaning my hair. My remedy to this was that every few days I would use a Suave clarifying shampoo to make sure I got everything out.

Bottom line, this product is wonderful. I have tried several other high end shampoos, conditioners, and deep conditioners, and nothing has ever compared to this.

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FitFemme on 9/9/2012 1:19:00 AM more reviews by FitFemme

Age: 36-43   Skin: Oily, Fair, Cool   Hair: Blond, Straight, Fine   Eyes: Blue    

I just hit my one-year anniversary of using Wen exclusively. I love this product and I recommend it to everyone I meet! Though I have long, fine, abundant hair, I do not find that this product weighs it down. When I used traditional shampoos, I found gobs of hair falling out when I shampooed. This has stopped that altogether.

RINSING IS KEY.

I also use it on my little boys' hair! And the mist too! Great for little boy bed head.

Lavender is a great-for-everyone formula, and among the seasonal scents, I like winter vanilla mint and fall pumpkin ginger the best.

I order from QVC when they have specials. I don't have any experience with the Wen infomercials.

3 out of 3 people found this review helpful.     Was this review helpful to you? Yes   No

armygirl on 9/1/2012 1:23:00 AM more reviews by armygirl

Age: 19-24   Skin: Combination, Medium, Neutral   Hair: Black, Straight, Medium   Eyes: Brown    

Let me start by saying that I used to be a huge fan of Wen. I was introduced to it by a family member, and within the first month of usage, I could notice that my hair was a lot shinier and softer, and - let's be honest - most of the scents smell wonderful. I really appreciated the concept of a sulfate-free cleansing conditioner, as I figured that it would be healthy for my hair. The only thing I did not like, initially, about Wen are the overwhelmingly expensive prices, but I was willing to pay high prices for great looking hair.

After the first month, my great opinion on Wen began to go downhill, as I was noticing much more hair falling out in the shower. I'm in my early 20s and I've had thick, strong hair for as long as I could remember. I realize that everybody is going to have some hair loss, especially while showering, but my hair was beginning to fall out in clumps. Initially, I thought it was from using the comb in the shower, so I stopped combing it through during showers. Still, I had an extreme amount of hair loss. In just a week or so, my hair had gone from thick and strong to brittle, and significantly thinner. I discontinued use immediately.

Needless to say, I would never recommend this product and am seriously disappointed that I've wasted so much money on it. I've returned to regular shampoo & conditioner and my hair hasn't been healthier.

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*TOP REVIEWER* Oleander on 8/27/2012 11:49:00 AM more reviews by Oleander

Age: 44-55   Skin: Combination, Fair-Medium, Cool   Hair: Blond, Straight, Fine   Eyes: Blue    

I've been using some variation of Wen Cleansing Conditioner for a year and a half now. Simply put: my hair has never looked better. Ever. I have thick shoulder-length fine color-treated hair, and it looks and feels soft, smooth, shiny, and healthy. It takes to a straightening iron well and holds a curl/wave. Since stopping shampoo use, I can go 2-3 days without washing my hair (just use a little dry shampoo for oily hair around the face) and the ends of my hair always look smooth and good. My hair doesn't feel squeaky or tangly anymore, and flyways are a thing of the past. Traditional shampoos were just too drying, no matter what type I tried or what conditioning I did. My favorite scent is the lavender, but they've all been nice and seem to have the same effect on my hair despite the label recommending for specific hair types. I use 10-15 pumps to wash, massage in well, stepping underneath the shower water once or twice to make the product easier to spread. It rinses out easily and I like the cool mint burst sensation. I get compliments on my hair often lately, and I really think the Wen has made a huge difference in my hair's appearance. Love this stuff!

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Kallia on 7/29/2012 9:13:00 PM more reviews by Kallia

Age: 36-43   Skin: Oily, Fair, Neutral   Hair: Blond, Straight, Fine   Eyes: Hazel    

I used an entire order of the Sweet Almond and decided it was totally not for me. I have thin, fine hair with an oily scalp. At first, it appeared to do well. My hair felt softer and smoother. After about 2 weeks, I felt like more hair was coming out on my brush. It also felt like coarse straw. Then, it began to look like I did not wash my hair because my hair was becoming flat and greasy, even with a really good rinse.
The comb that comes with the product is sharp and did not do well in my hair. I felt it was too wide to really get the product in my hair good. Lesson learned, expensive is not always better.

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jesikah6 on 7/17/2012 10:18:00 PM more reviews by jesikah6

Age: 30-35   Skin: Combination, Olive   Hair: Brown   Eyes: Green    

Wen cleansing conditioner has forever changed my life. I know that sounds totally hoaky and cheesy, but for me it is true. I have very fine hair but I have a lot of it. My scalp tends to get very greasy while the hair itself tends to be really dry. That leaves me in a difficult situation; do I wash every day to combat the oily scalp or do I wash every two to three days to minimize drying out my hair? What to do, what to do...

I had been eyeing that Wen infomercial for years, wondering if it could really deliver on all of the promises it made, but I just wasn't willing to put my $29.95 on the table to find out. Then one day I got a coupon in my Proactiv shipment to try Wen for $10 INCLUDING shipping. So, I went for it.

I was "sooooo sure" that it wasn't going to work for me that I made certain to cancel the auto-ship service the moment I received the box. After the first time I used the product, I knew that I would never go back to regular shampoo ever again. My hair has never been softer, more manageable, smoother, shinier, and healthier. Ever. My color looks vibrant and, other than root touch up, I don't need to color my hair. Never in my life have I ever been the girl with "that" kind of beautiful hair, but since I have started using Wen, I constantly receive compliments and requests for the products I use. (I have been using Wen for just over 2 years now.)

I currently cleanse my hair 2x per week and only use the repair mask after I color my hair (which is about every 3mos). When I am going to heat-style my hair, I use the styling creme to help minimize damage. I forego using the pump and just dispense the cleanser in a giant glob into the palm of my hand. (I don't have the patience to wait for the pump to work through the thickness of the product.) I use just a smidge on the ends of my hair as a leave-in conditioner (living in the AZ desert necessitates this). The comb isn't my favorite, but since this isn't a review of the comb, I'll leave my feelings on it out.

The only "negative" thing I can say about this product is that if I fail to adequately rinse my hair that I do notice it feeling and looking weighed down/greasy but this is an issue of user-error, not product deficiency. I have heard many people insist that this product weighs their hair down but I think that so many people are accustomed to how "fluffy" damaged hair looks that when they see what the best version of their own hair looks like they interpret that as a negative. I have not and do not share this feeling/experience with Wen.

Bottom line is this:

--> I would prefer this product to be in a squeeze tube (think Olay Body Wash) instead of the fairly rigid bottle/pump set up that is currently in use, but the style/size/color/merchandising is totally my taste.

--> I buy this directly from Chaz Dean in the 1Gal size and refill the original packaging instead of through the auto-ship service that Guthy-Renker provides. I don't use enough of the support products to warrant receiving those month after month.

--> I will continue to use this as long as it is commercially available...and I would probably even buy it off the black market if I could no longer get it legitimately. LOL

--> I recommend this product to anyone and everyone who will listen to me talk about it. Yes, it really has been THAT wonderful for me.

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*TOP REVIEWER* 1017 on 7/9/2012 4:45:00 PM more reviews by 1017

Age: 36-43   Skin: Normal, Fair-Medium   Hair: Brunette, Wavy, Fine   Eyes: Brown    

UPDATE 8/28/12: I am bumping this up a notch. It is still hard to say which is better, Wen or my regular sulfate free routine. But I had first tried a seasonal scent (Coconut Mango-which received pretty good reviews but to me was just ok) and everyone kept telling me "Don't judge Wen until you have used the Sweet Almond Mint." Since I really wanted to give Wen a fair shot, I tried the SAM. On my fine curly locks it is so, so much better than the Coconut Mango. It feels thicker, more conditioning and more of a pleasure to use. So if like me, you really want to give this a fair shot, start with the Sweet Almond Mint first. Then if you want move onto to other scents go ahead. I was really surprised at how one scent felt so much nicer than the other. I have a jaw length inverted bob and only use about 4-5 pumps per the rec'd 12 pumps for my hair length. It works out lovely. I am glad I didn't give up after the first try.


ORIGINAL POST: For my fine, wavy, color-treated locks it is "eh"..."ok". It is no better than the sulfate free shampoos I have used in the past (my fave sulfate free shampoos are Paul Mitchell Wild Ginger & L'Anza's moisture one...but that can get a bit heavy - I always use Pureology Hydrate conditioner with the sulfate free poos). I really think Wen gained their position in the market before all the sulfate free shampoos came to being so it was unique and had a distinct selling feature and purpose. But fast forward 15+ years later and we have amazing, easily accessible sulfate free options and Wen is no longer the "anti-shampoo". I think it is now, just another sulfate free option. I will say, that I much prefer Wen over the CO (conditioning only) washing method where people will use conditioners only (usually drugstore ones w/no silicone) to wash their hair....I have never had luck with that.

So if I were to list sulfate free cleansing options from great (easy to get, works well) to not for me (doesn't work at all), it would look like this:

1) Sulfate Free Shampoos w/good conditioner

2) Wen

3) Conditioning Only method (not even an option for me)

NOTE: I have fine wavy/curly hair color treated hair that can be easily scrunched into curls and just as easily the curls can be pulled out/weighed down to be wirey. Wen never did pull out the curl which or weigh my hair down, so that is good (for example Redken All Soft is way too heavy for my hair...even the shampoo).

SEE MY REVIEW ON WEN COCONUT MANGO FOR MY FULL DIARY OF THE FIRST 30 DAYS w/WEN.

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elpee on 7/9/2012 2:42:00 PM more reviews by elpee

Age: 44-55   Skin: Combination, Olive   Hair: Brunette   Eyes: Hazel    

My hair is kinky curly african american hair. It tends to be frizzy. The type is 3c/4a and it's about bra strap length. Because of my tight curls and frizz issues, I only shampoo with a sulfate free product once every two weeks. Every few days however, I "wash" my hair with my favorite conditioner. All that being said, I tried Wen Coconut Mango cleanser two weeks ago. Loved the smell and I did like my hair after. It was soft, very low frizz and my braidout, in conjunction with a spritz of aloe vera juice and creamy leave in conditioner, gave me nice curl definition. However, it didn't do anything different for me than my normal conditioner wash. In my opinion, Wen is just conditioner - you can get similar results by washing your hair with any really creamy conditioner. The price is high for what you get so though I like it, I wouldn't buy it again.

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*TOP REVIEWER* KelseyP on 7/3/2012 5:28:00 PM more reviews by KelseyP

Age: 30-35   Skin: Normal, Fair-Medium, Cool   Hair: Blond, Straight, Medium   Eyes: Blue    

Let me start by saying I do not find this nearly as cumbersome to use as others have commented - it is very easy for me to slap this on my hair, comb it through, and rinse out - it is not an exaggerated process for me, and it works fabulous. I purchased this in the Gardenia scent, and I have gone through the entire bottle in a few months time. I do not use the recommended pumps - about 10-12 is plenty for my hair. What I have noticed is that I no longer need to curl and straighten my hair - I am now able to simply blow dry and go. Using Wen has definitely made a difference in the frizz and wave my hair used to get - it's now much smoother, shinier, and has lots of bounce and body. The biggest compliment for me is that my male boss, who has never noticed if I cut or color my hair in over two years, said to me the other day "What's different about your hair? Did you get it cut? It looks great whatever you did." Not in any way affiliated - just very happy about the ability to now just blow dry and go!

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pricella on 5/18/2012 1:02:00 PM more reviews by pricella

Age: 36-43   Skin: Combination, Neutral   Hair: Blond, Wavy, Coarse   Eyes: Hazel    

I did slpurgeand buy some on the cleansing conditioners...I like Chaz and his concept seems wonderful. Its just overpriced!!! I like my hair to feel clean,and this just didnt do it for me. I used them as overnight treatments with his oils. that worked ok,again its way over priced. Im a person that likes shampoo and conditioner. sorry Chaz!!

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*TOP REVIEWER* remychic on 5/12/2012 5:23:00 PM more reviews by remychic

Age: 30-35   Skin: Dry, Fair, Neutral   Hair: Red, Straight, Fine   Eyes: Brown    

Like almost everyone else I was pleased with this product until a few uses, when my hair began feeling and looking greasy. Decided not to repurchase. That's when I began having huge problems with Guthy Renker. I had to threaten legal action before I could get them to stop acting like jerks and give me a return label for a package they sent after I had cancelled my account. They even sent me a whiney email about how I must not have understood the program and how they had tried to send me a return label several times. Funny how they have my email address and my street address but couldn't seem to get a label to me. Kept telling me it must be getting lost, I must have moved, yada, yada, yada.... I'll never do business with them again. Do not do business with them unless you are sure you will love the product and pay for everything in cash. Took me over 4 months to get this resolved. At least I paid in cash and lever gave them my credit card number.

4 out of 4 people found this review helpful.     Was this review helpful to you? Yes   No

lsquires12 on 5/10/2012 2:15:00 PM more reviews by lsquires12

Age: 30-35   Skin: Acne-prone, Fair   Hair: Red   Eyes: Hazel    

I have just-below-shoulder-length, thick, coarse hair with some split ends due to heat styling. I alternated between the Lavender and the Fig until I'd almost used both 16-oz bottles, which only took about six weeks. I can't really tell whether the overall condition of my hair improved, but I'm not sure that six weeks is enough time to say one way or the other. However, my hair felt weighed down while using Wen, no matter how much I rinsed. I've switched back to regular shampoo and conditioner and I like the feel and texture of my hair much better.

Once I decided this was not the product for me, I tried it several times on my daughter's hair, which is extremely curly, coarse, and dry, and it didn't seem to improve the condition or manageability of her hair.

The packaging leaves something to be desired because the pump is too short and stops pumping once you get about 4/5 the way through a bottle.

Also, Wen is incredibly expensive - I spent $75 for six weeks of product! I might be willing to spend that much for amazing results, but not for merely average results.

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Thedecorator99 on 4/24/2012 9:43:00 AM more reviews by Thedecorator99

Age: 44-55   Skin: Normal, Fair-Medium, Neutral   Hair: Blond, Straight, Fine   Eyes: Blue    

6/8/12 update: Totally disregard my initial review. This product really fried my hair, just from using a pea size amount. I don't know what is in it to make it look good at first, but if you keep using it, your hair will look like straw.

I have fine, thin, blonde hair. I too was WOWED when first using this product, but then had the greasy weighted down feeling. I so loved the way it felt after the first use I began experimenting to try and incorporate the product somehow into my hair routine.
What works for me is this: Kerastase Bain Satin 1 Shampoo and companion conditioner. Rinse out. Use the Wen Pomegranate as a leave in (PEA SIZE). I put in on and rub through my hair while still in the shower and then put my hair in a towel. This removes any excess. I do this every day and my hair has never looked better and this bottle should last years.

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goldneye on 3/22/2012 12:31:00 PM more reviews by goldneye

Age: 44-55   Skin: Combination, Medium   Hair: Brown   Eyes: Brown    

Have been using WEN exclusively for 3 months now (the limited edition Winter Mint), at first it worked great, hair looked healthy and behaved for once!

Now I found out it has DAMAGED my SCALP!! (I mistakenly thought it was stress due to cross country move) BUT my DOCTOR even asked me if I had been using WEN!

VERY dry, itchy scalp and hair falling out in CLUMPS!!

4 out of 6 people found this review helpful.     Was this review helpful to you? Yes   No

*TOP REVIEWER* bloodymerry52 on 3/13/2012 11:23:00 AM more reviews by bloodymerry52

Age: 36-43   Skin: Normal, Fair, Cool   Hair: Blond, Wavy, Medium   Eyes: Hazel    

I LOVE WEN! It has totally changed my hair for the better. My hair is massively thick, and has natural curls/waves, and is also colored and highlighted. Before Wen, I would blowdry and flat iron my hair daily = BAD!! When I first started to use Wen, my hair was damaged, full of split ends, and basically felt like straw. About 2 weeks into my Wen experience, I decided to allow my hair to air dry into its natural curly texture. WOW!! My curls were SO soft and perfectly defined. I didn't even use any of the Wen styling products -- nothing! I scrunched my hair and went on with my day. I do still like to straighten my hair, maybe once a week. It dries faster and is not frizzy at all. Even my husband commented on how good my hair looks, which says a lot, because men never notice stuff like that! :) I've had strangers ask me what I use on my hair. Even had someone ask if I had extensions. I think Chaz Dean's advice where he says not to use heat stying tools is dead on -- that's what fried my hair. Now that I rarely use heat on my hair, it is much healthier than before. I have used Sweet Almond Mint (SAM), Fig, Pomegranate, and 613. I get my Wen stash from QVC because it's much cheaper plus you can get on auto delivery. My personal favorites are Fig and SAM. The Pomegranate made my hair feel like straw again, that was the only bad experience I've had. I've noticed that if I use the Fig more than one day in a row, that my bangs get a little greasy so I alternate days with SAM. I never use the suggested number of pumps. I typically go with about 15-20 because it takes that much to thoroughly saturate my hair. I start with the roots then add a quick splash of water until it feels "foamy" then I apply the rest to the ends and comb through. I really think RINSING is the key with this product, especially at the roots. If you don't rinse completely, like say for at least 1-2 minutes, you run the risk of looking greasy! Your hair should feel clean and "slick" once you have rinsed everything out. I usually finish by using 1-2 pumps from about my ears down to the tips. Some people say you might not need the leave-in conditioner, but I like to protect the ends as best I can. I have been a Wen girl for about 4 months, and I can honestly tell anyone who reads this that my hair has never looked better! I will never use regular shampoo again. I think that if you use Wen properly, and rinse really well, that your hair will thank you! TRY IT!

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Krose826 on 3/9/2012 1:13:00 PM more reviews by Krose826

Age: 19-24   Skin: Normal, Tan   Hair: Brown   Eyes: Brown    

I love wen!! I bought the lavender and it made my hair feel soft and shiny and added a lot of volume without weighing it down :)

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