Wen by Chaz Dean • Sweet Almond Mint Cleansing Conditioner • Hair

rated 3.2(354 reviews)

Average Rating.3.2
Would buy this product again.49%

rated 4 of 5 Sara23 on 7/5/2014 7:24:00 PM more reviews by Sara23

Age: 36-43   Skin: Acne-prone, Fair-Medium   Hair: Brunette   Eyes: Blue    

Overall, I'm really happy with Wen and its become my go to shampoo/conditioner. For reference, I have long, fine hair with a slight wave and my scalp is prone to dermatitis.

Things I like:
- Every other shampoo or conditioner I've tried, salon brand or otherwise, has left me needing to wash my hair every 1-2 days so my scalp doesn't itch and bleed and my hair doesn't look a mess. With Wen, I can go for 4-5 days between washes by brushing my hair and adding a little gloss to the ends.
- My scalp is the best its ever been and people have commented on how nice my hair looks.
- The smell is lovely.
- The price is steep, but I found I need nothing like what the package tells me to use. I have layered waist length fine hair, and a lot of it. I use 1-2 pumps to shampoo, 2-3 pumps for a second shampoo massage worked through to the ends, then 1 small pump for a leave in conditioner.
- I didn't have any bother at all cancelling my membership and ordering products individually off the website as needed.

What I don't like:
- I am getting a few scalp pimples.
- My hair does look slightly nicer when my hairdresser washes it with salon volumising shampoo and conditioner.

So in summary, there are a few negatives with Wen, but given its completely cleared my scalp problems up and leaves my hair looking very nice, its definitely become my HG shampoo/conditioner. In my case the positives outweigh the negatives.

PS - As for styling with the Wen conditioner left in, I find blow drying gives my hair a very, very straight effect. Its nice enough, but my favourite effect with Wen is obtained by chucking damp hair in a sock bun and having sock bun hair day one, then curly/wavy hair day two, then sleeping with my hair in a loose bun days three plus to preserve a curl/wave.

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rated 5 of 5 jocox88 on 7/3/2014 12:15:00 PM more reviews by jocox88

Age: 56 & Over   Skin: Combination, Medium, Cool   Hair: Brown   Eyes: Green    

OK, I know I have reviewed this before, but I am a total Wen fan. I order the gallons when QVC runs them once a year -- you get two shipments per year -- $177/gallon. I realize this seems very expensive, but as I told my husband, I cut my own hair and I don't color so look at all the money I save there! I do as Chas recommends -- one shampoo to cleanse and a second to be left on while completing your shower and to condition. I only trim my (beyond shoulder) hair about twice a year and I NEVER see a split end. I also only blow dry during the winter months as I can't stand a hot dryer at any other time. I have very fine hair that's not very thick and this leaves my hair absolutely beautiful!

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rated 1 of 5 confusedblonde86 on 7/3/2014 12:00:00 PM more reviews by confusedblonde86

Age: 25-29   Skin: Combination, Fair-Medium   Hair: Blond   Eyes: Blue    

This experience has been absolutely painful. I ordered WEN's "trial" package earlier this year via their website. I promptly received my first shipment. I was not thoroughly impressed with the product; I have fine hair and felt it did not do anything for me, infact it made my hair limper. A few months passed and ANOTHER package came in the mail... At this point I started wondering why I was still receiving product. It turned out that they had been charging my credit card for all the interim months. When they tell you the product is only X amount of dollars monthly, what they mean is that they are SPLITTING up the payment over a few months because it is actually upwards of $100 CDN per shipment.

The only other notable experience for me was with their customer service. Firstly, expect to spend a significant amount of time on the phone with them. Secondly, do not expect to speak with someone pleasant. My first call was absolutely horrendous and actually left my angrier than I was originally. She was not accommodating and instead put the blame on me. I called back a second time (after speaking with my credit card company about how to get all the money I had spent reimbursed) and the second lady was lovely. However, I have not been reimbursed fully and will likely spend even more time trying to reclaim funds through my credit card company.

If you really want to try WEN, go and buy a bottle at Sephora. I cannot personally recommend the product, I have seen better results with numerous cheaper alternatives, and I can say with 100% confidence that ordering through their website was a nightmare.

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rated 5 of 5 jessae on 6/22/2014 12:21:00 AM more reviews by jessae

Age: 30-35   Skin: Very Dry, Medium, Neutral   Hair: Blond, Straight, Fine   Eyes: Blue    

I've heard about co-washing for years but had the usual concerns of oily roots, smell, that sort of thing. I finally decided to try Wen after if had been recommended rather heartily by a lovely Sephora associate in Willow Bend, TX, so I bought the starter kit. First off, I love the smell, it's just perfect. It doesn't seem to stick around after my hair has been styled, but I guess that's what the refresher is for! Anyway, I have very blonde highlighted hair with lowlights. I wash, blow dry and flat iron around 2-3x's/week. Basically, my hair is dry and damaged and fine. When I use the washing conditioner, I use 4 full pumps, which I thought was a lot until I read on here that you're supposed to use 10-15 pumps, that would be like half of the bottle!! But 4 pumps seems to be perfect for me, I make sure I get it all up in my scalp and massage it around, and of course the length but my hair is only shoulder length. There is no lathering at all which takes a minute to get used to, but the good massage action gets my hoar perfectly clean, no strange leftover odors. I usually let it sit while I finish showering, in case it continues to condition, then I gently rinse, I don't even rinse it entirely off. After several weeks of using this, I'm about halfway through the bottle and I bought the bigger size, even though my wallet cried. I can't see myself going back to mere foaming shampoos again, regardless of hair coloring status. I love this stuff. Oh, no greasy roots either, although if it starts to feel a little buildup-y I'll use a regular foaming shampoo (gently) maybe like twice a month, followed by the wen deep moisture mask.

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rated 5 of 5 zsazsa219 on 6/19/2014 6:16:00 AM more reviews by zsazsa219

Age: 44-55   Skin: Combination, Medium, Neutral   Hair: Blond, Straight   Eyes: Green    

I love Wen! 6 months,and I will NOT use any thing else, I use 10 pumps,on wet hair,comb through,rinse,rinse rinse,repeat 10 pumps with 4 pumps 6-13,comb through,leave on for 3-5 minutes,rinse,rinse rinse,rinse,! I do this 3 times s week. I get my hair foiled every 12 weeks now Instead of every 6 weeks! my color just doesn't fade,oh and I take my wen with me when it's time for color,! Thank you Mr. Dean!

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rated 3 of 5 wrayjj on 6/2/2014 7:42:00 PM more reviews by wrayjj

Age: 19-24   Skin: Combination, Fair-Medium   Hair: Brunette   Eyes: Hazel    

Firstly, this product had a gorgeous fragrance, the almond and mint work especially well together. With this being said, mint is a lovely ingredient to have in cosmetic products as it has a certain freshness. Personally my scalp felt amazing after using this. I can imagine however that those with sensitive skin may not react as well as I did.

In terms of effectiveness, yes, my hair did feel much softer after correct application of this product. HOWEVER, A LOT of hair came out in the process! So much in fact that it did shock me a little bit. I imagine that a lot of the hair was dead and ready to come out to begin with, however the amount that came out this time is comparable to three regular showers worth of hair loss for me. For this reason, my rating for this product is reduced significantly. I may consider repurchasing this product for use once every 1-2 months, when I'm in the mood for some shedding... however no more than that!

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rated 1 of 5 deanna424 on 6/1/2014 12:22:00 AM more reviews by deanna424

Age: 25-29   Skin: Combination, Fair, Cool   Hair: Brunette, Straight, Fine   Eyes: Brown    

This is one of the worst products I've ever used. It made my hair fall out in clumps. It also left my hair feeling dirty, weighed down and greasy. I used it twice with the same results before I returned it.

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rated 1 of 5 Nicolehasredhair on 5/29/2014 4:58:00 PM more reviews by Nicolehasredhair

Age: 19-24   Skin: Combination, Fair   Hair: Red   Eyes: Brown    

I'm so glad I only got a sample and not a whole bottle.

I found it was really drying to my hair, stripped a lot of my colour out, hurt my scalp, and I was left with really crunchy hair after using this product.

Save yourself the trouble and try something else.

It smelled good that's about all the good I have to say!

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rated 5 of 5 FrancescaEQ on 5/26/2014 3:16:00 PM more reviews by FrancescaEQ

Age: 19-24   Skin: Combination, Medium, Warm   Hair: Black, Curly, Medium   Eyes: Brown    

I've been using Wen for about 3 years now and I will never go back to regular shampoo. I'm a mixed chick so have a mane of long very curly hair. After having it chemically relaxed at age 14 I've spent the last 10 years growing it and nursing it back to health. I used to struggle with it being v.dry & frizzy and looking like an actual afro! I decided to try Wen & have been converted for life! It smells amazing & feels lovely in both my hands & on my scalp & hair. My hair is tame now, much more manageble, v.soft & not to mention the growth I have is incredidale. My hair looks so healthy & I have my curls back now rather than frizz. I get so many complements on my hair now I think the product just really agrees with me. I hate the odd times now that I use regular shampoo it makes my hair feel almost squeeky clean like its been stripped of everything, it feels so harsh! I've had no problems with the UK customer service so I'm happy all round with this conditioner.

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rated 3 of 5 starskye on 5/16/2014 6:57:00 PM more reviews by starskye

Age: 36-43   Skin: Combination, Medium, Cool   Hair: Black, Straight, Fine   Eyes: Brown    

I have oily and greasy hair and so I have to wash my hair everyday. I tried salon & drugstore shampoos & conditioners and still. Well I got this as a gift 5 months ago and decided to try it today. Like it says, it doesn't lather so I was really worried since I already have greasy hair. I massaged it in and rinsed then did a second cleanse and left it in during the rest of my shower then rinsed in the end. I put it in a towel while I did my makeup. My hair was hard to comb through but after drying it with a blow dryer my hair looked better than it normally did. Considering the comments above, I may just use it 1-2x a week.

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