Paula's Choice • customer service • Other
|Would buy this product again.||92%|
Age: 19-24 Skin: Combination, Fair, Warm Hair: Blond, Wavy, Fine Eyes: Blue
I had a problem with a tube of the skin balancing mask randomly popping open at the seam one day. I was wary to contact them as i'd never seen a product do this before and assumed it would be too unbelievable to be believed. I needn't have worried, I asked for a replacement and they sent one immediately, and they just asked for the factory number. Super easy. They contacted me 2 weeks after I received the replacement to ask if i had received it and i said yes and thats that, no questioning or harassment.
My only gripes...In the email i sent I asked whether the rest of the open tube, despite me not finding a way to keep it air tight, would be safe and or effective to use. They said it would be, but this sort of makes no sense to me considering Paula's strong opinion on air tight containers with small openings being the only stable/ safe way of keeping antioxidants and ingredients working. Random thought.
Also I don't think that the returns thing is viable in the UK, if I ever bought something I didn't like, without detailing a face melting incident on the sites own comments I doubt id get my money back because sending the items back would cost money which is a deterrent in a way.
Age: 36-43 Skin: Other Hair: Other Eyes: Other
Amazingly good customer service. One product did not agree with me, and I gave it away (Retin-A is too strong for me). Customer service attended to me when I simply wrote about my experience on the web site. I was really not expecting that.
Age: 25-29 Skin: Sensitive, Fair-Medium, Neutral Hair: Brunette, Wavy, Medium Eyes: Brown
Ugh........I have to return some of my products and I notice they don't cover shipping charges for returns...so basically, I will have to pay another 20 bucks just to return the item!!
Age: 19-24 Skin: Combination, Fair, Cool Hair: Brunette, Straight Eyes: Brown
I am more than pleased with the Paula's Choice customer service. Please note that I am reviewing the EU/ Dutch customer service. I have always received my orders very promptly, one or two days after placing my order. However, one day my package got lost in the mail and someone else somehow ended up with the package and even signed for it. Now, I have no idea who that person was, but the point is, I never got the package and Paula's Choice thought that I did receive it, since there was a signature for delivery. However, after explaining the situation they sent me a new package without any extra cost and they even emailed me afterwards to make sure that I received that package. I have asked them questions about what products to use and how to use them, and my questions were always replied to very quickly. I have been ordering from PC for over 2 years and I definitely planning on ordering more from PC in the future.
Age: 44-55 Skin: Acne-prone Hair: Brunette Eyes: Green
I'm in Canada and am usually hesitant to order stuff from the U.S. Since Paula's Choice had a free shipping deal that included Canada I decided to try it.
I am very impressed with both their shipping and their customer service. I received the product within 7 business days and there was no duty (in Canada American-made products are duty free) and the taxes had been collected by Paula's so it was hassle free. When I got home my parcel had been left by UPS at my front door and a few items were frozen. I phoned PC customer service right away. They answered immediately and the knowledgeable woman told me to let the products come up to room temperature before opening and that freezing won't affect the efficacy or shelf life of the products. It did that and they all seem OK. I will definitely order PC products in the future.
Age: 19-24 Skin: Combination, Fair-Medium Hair: Brown, Curly, Medium Eyes: Green
I have never had a problem with an order from Paula's Choice and I have been ordering from them for about 2 years now. I believe that they changed their shipping methods a while back because the delivery to Canada did used to take a good 3 weeks. Now it is down to about 8 business days which is fine with me. I always order $75 worth to get the free shipping and one time I included a nailpolish in my order which I was unaware could not be sent across the border. When I received my package they had included a note explaining that they were unable to ship the polish and had deducted it from my bill (which brought the total to under $75) but they had not charged me for any shipping in the end. Just goes to show you that there are real people handling the orders at the other end. Will continue to buy.
Age: 44-55 Skin: Normal, Medium Hair: Brunette Eyes: Other
I'm a little surprised at some of the reviews I'm reading here.
PC customer service has to be one of the best that I've ever used.
I've never had an order confused or wrong. I've always received my orders in a prompt manner. I love the online (chat). The BA's there give good and (CORRECT) advise even it means they will loose a sale.
Another thing I love it that the operators don't go on an on with the tacky upselling that so many lines do. I'm to busy for all of that. I will keep using PC not only because they are good products, but I've been 100% happy with their Customer Service.
Age: 44-55 Skin: Other Hair: Other Eyes: Other
Well, it appears that Paula's Choice FINALLY has improved their LONG DELAY in shipping ordered products. I had ordered from Andy Tauer Fragrance in Switzerland and the fragrance arrived before Paula's Choice. Come on, no way should it take over two weeks to ship from the West Coast to the Midwest. I ordered on Tuesday and products arrived Saturday. What an improvement! When I had complained about their slow shipping, the girl claimed "we didn't know". Yeah, right.
Age: 44-55 Skin: Combination, Fair Hair: Red, Straight, Fine Eyes: Green
I always use the website but the shipping is as slow as MO-LASSES. Takes about 2 weeks to get an order. I get stuff from Amazon on regular shipping in like 3 days.
Age: 19-24 Skin: Normal, Fair-Medium Hair: Black Eyes: Black
i call up Paula's in Australia and they've always been very friendly & helpful. It feels like they're a small company because the service is personal and friendly, and there are no machines to take a message or numbers to dial.