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88% would repurchase
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on 4/12/2015 9:41:00 PM
More reviews by LeMinx
Skin: Acne-prone, Tan, Warm
Hair: Brunette, Curly, Coarse
I vividly recall the first time I went to Sephora when I was in my early 20s. It was like a religious experience! I remember walking in the fancy mall (the Galleria) in Houston with my ex when I saw the sign gleaming in the distance. Up until then, I'd only ever heard of this mythical place that sold high end makeup brands that you could actually touch and test before buying. After seeing the sign, I gasped and basically went running towards it leaving my idiot ex standing there to complain to no one that the mall was too a). expensive, b). crowded and c). stupid (and now you know why's he an ex). It took quite a while for Sephora to open more stores in my area. It started slowly but every time I saw a new one, I made the same gasping noises and ran (or drove) right to it like it was an oasis in the desert.Over the years, I've had varying experiences at Sephora. The ones in the larger cities started out great and the SAs were pretty helpful. As the stores grew and more people started going, I started having more less than ideal experience with SAs who looked bored, disinterested and even downright annoyed that you were bothering them. I've rarely had anyone get uppity when I asked for a sample of a product (something I rarely do unless the price of a product is crazy insane). They're usually rather generous when it comes to samples actually. A few times, I was straight up ignored by SAs when I actually needed help choosing a foundation color (I've finally learned how to match myself so whatever). I suppose that could be because I don't look like the kind of woman who will buy $7,000 worth of makeup or maybe because I'm no longer 20, but those experiences have been few and far between.The worst experiences I've had at Sephora have been at the ones located inside JCPenney. Yeah, it's great that there's one literally a few miles from my door now, but the Penney's Sephoras seem to be the stand alone Sephora's wayward, trashy cousin. The stores are always filthy, the testers are either missing or look beyond raggedy and, since the store only sells a fraction of the brands the stand alone stores do, they're always out of whatever product you're probably looking for. I've also noticed that the stores are way understaffed (on more than one occasion, I've stood around for ten minutes waiting for someone to ring me up) and the SAs there tend to be rather dismissive if you're not interested in a makeover.As for the online site, I love it far more than I should. Shipping is generally fast and returns are fairly hassle free. I've only returned about five things out of the hundreds I've bought. I've read horror stories about people having their accounts suspended for returning things regularly. I can see why they're irritated but I can also understand Sephora's feelings on the matter. Having worked in customer service (ie returns) once in my life, it does become annoying when the same people regularly buy thing, use a fair amount and then return them. The point system is also kind of neat as is the VIB Rogue program. I have gotten quite a fair amount of deluxe samples of things I actually want to try this way.The only real downside to Sephora are the prices, their tendency to run out of products that take eons to restock, the online only exclusives when tend to grate, and their almost tyrannical like restriction on coupon code for online orders. They rarely have sales and if they do, it's usually on janky brands that don't sell or products from their own line that I'm don't interested in (though Sephora's brushes can proven to be a-m-a-z-i-n-g). As for the coupon codes, I think Sephora learned with a quickness that people could and did mix and match to get more samples and free shipping. To my knowledge, they've nixed that and you can only use one coupon code per order. I'm also not crazy about the online only exclusives. There's no real rhyme or reason to why certain products are only available online, but I found it sort of inconvenient that something could only be had online.Overall, I still find Sephora to be fun and amazing. It's the one place where I can literally spend hours wondering around and not get bored. I also love that there are now snobby SAs that follow you around or act like you're dancing with muddy feet on their couch if you touch the products. I highly recommend it to anyone who loves high end brands but hates the elitist mentality of a lot of department store.
on 8/25/2013 10:46:00 PM
More reviews by NYCBeauty99
Skin: Combination, Tan, Warm
Hair: Brunette, Other, Other
I feel like the experience you will have at a Sephora varies greatly depending on what location you travel to. In Manhattan there are many Sephora locations. Some are nice, some are not. Some have a great layout, and some have a terrible layout. Some of them have lots of SAs and some seem to have very few. Some of the SAs are knowledgable, and some are not. Also, some brands are not carried in every Sephora, so be mindful of this. One thing I do like is that you can check online whether or not something is carried in a particular store.My main gripe with Sephora is that they seem to be catering less and less to darker skin tones. I thought my shade of foundation was being discontinued, since it was not available either online or in the store. However, it turns out Sephora just decided not to carry it. I found this to be the case with other foundations, concealers, and primers. I had to go to a few stores to find Laura Mercier Eye Canvas in the darkest color. Sephora also gets LE products a lot later than department stores. Sometimes the LE products are only available online. Sometimes it seems they skip some collections completely. Other than MUFE, they seem to carry a limited selection of a brand's offerings. Since people know I like makeup, they often get me gift cards to Sephora. So, I've been limiting my shopping to when I have gift cards or when they are offering a sale (which is only a few times a year).Pros:-They carry a lot of brands-Some stores are large and can be pleasant to shop in-The return policy is pretty generous (although not as generous as it used to be)Cons:-Some stores are set up poorly-Lack of products geared towards darker skin tones-Some stores don't carry my favorite brands. -They are usually late to the party when it comes to newer products
2 out of 2 people found this review helpful.
on 7/27/2013 3:30:00 AM
More reviews by lotusfairy
Skin: Oily, Medium, Cool
Hair: Brunette, Curly, Medium
I have been going to Sephora on and off since I was seventeen. I am now 29 years old. My first purchase was Philosophy's Guru body scrub (Man, I miss that...it was discontinued). I love that you can test products and I get a free gift around the time of my birthday. When I need a boost, Sephora gives me an instant adrenaline rush. It is hard to describe. I feel like a kid again. I love spending time browsing the aisles and seeing what is new. I don't bother with the SA's since I know what I want or am looking for but some offer good advice at the local stores (Pleasanton, Sf, and Emeryville) where I live. When I was younger, I would sometimes go to Sephora just to touch up my makeup and try out perfumes. Now when I go, I can't leave without purchasing three or four things so I try to limit my visits or it becomes bad on my wallet and doesn't help with my product junkism. The stores I go to are usually clean and well-stocked, but are frequently crowded so I now opt to go on-line once in a while and purchase items from their site. I never had a problem with shipping and my stuff was never damaged or lost so big thumbs up for that.
on 5/23/2013 12:51:00 PM
More reviews by becky39
Skin: Combination, Other, Not Sure
I'm lucky, I ADORE our Sephora, all the sales people are extreamly helpful, always willing and able to answer questions no matter how dumb I think the question may be. Being the perfume junky I am it is wonderful that they are so giving with their samples even though I still feel guilty asking for more than 1 per visit. Today was a typical visit, I asked about Loverdose as it didn't seem to be displayed with the other perfumes and I reeeeeeeally wanted the rollerball, the SA went in the back and found me one, the very last one! I then asked about concealers as I wanted to try something new, she told me about Korres (which I had never heard of) and gave me a very generous sample, the stuff is great, I'll be buying some very soon. The store is always very clean, everything has a clearly labeled sample that you can try, they offer makeovers (which I havn't had the pleasure of partaking in yet). I have been in other Sephora shops and have had similar experiences with helpful staff and cleanliness. I will always shop in Sephora as long as they are around, it is a great place to shop if you are a perfume or makeup junky!
on 4/12/2013 10:27:00 PM
More reviews by Piggie8
Skin: Very Oily, Fair, Cool
Hair: Brunette, Straight, Fine
I have personally an interesting relationship with Sephora. I was so scared to walk in, how nice it looks with expensive makeup and the associates. One day I walked in wanting something badly and try it out, and I like it sooo much more than Ulta. I'm personally a tall, big girl and I know people judge me everywhere I go and walking into a beauty or clothing store is like the shark tank for me. When I go to Ulta, I can tell I'm being heavily judged and the people there are fake. People at Sephora, I know they are trying to get me buy from them, but I feel like they do want the best product for me. I've found excellent solutions and they are sweet and kind to me, I don't feel a fake put off from them. And when I say I don't have enough money, it's understood. I actually feel pretty for once and confident from them. I also like the brushes they sell themselves. It is a lot of money, but they have the same prices at Ulta and I don't have to pay shipping and handling. I do feel like they help me get the bang for my buck. I also love their rewards program. I wish they had coupons or something, but either way, I feel so much more comfortable here and I've NEVER been at ease at anywhere that's more high end. I wish the sales associates weren't as pushy, but hey, it's retail and sales.
7 out of 7 people found this review helpful.
on 4/11/2013 9:03:00 AM
More reviews by SorceressOfTheDark
Age: 56 & Over
Skin: Dry, Fair, Cool
Hair: Blond, Straight, Fine
Sephora-The American woman's equivalent of an American man's Home Depot. For those of you that don't know what a Home Depot is, it's a huge warehouse type do-it-yourself hardware store that carries just about everything that makes American men feel like attempting week-end projects for their home. They spend literal hours on end in the store looking at nuts and bolts and tools and wood. It's where they suddenly have a surge of testosterone. It's where they go to feel "manly". It's a guy type of store. The atmosphere is a cacophony of noises that make you want to wear ear plugs. Now switch that around to a make-up store with all the cosmetics, skin care, fragrances and makeup tools you could ever desire The lighting is soft. Music is playing gently in the background. The SA's are wearing all black with red on their shoulders. The counters are exceedingly clean and spotless. They smile at you. You can play with all the testers you want. You are in your Nirvana now. If you'd like a sample of something, just ask. They'd be happy to provide. Yes, delighted to provide you with some. Information about products? Of course. No commission on any, so they can talk about each and every one without bias. How refreshing. Returns? Delighted to take that back. So sorry it didn't work out for you. It's your birthday? We have a gift for you, just because it's your birthday, and you don't have to buy anything to get it, either. That's right, absolutely right. Sephora really is a dream store for those of us that are makeup/skincare/fragrance junkies. If we need our fix, just head on down to our local one and it's almost as if the dealer supplies us with our stash. They put it in those blue and white striped bags that we hold so proudly, too. We are Sephora junkies.I guess I'm lucky because I'm within a 60 mile radius of 3 Sephora's . Two of them are in a JCPenney and one is a free-standing. Of course, the free-standing is the furthest, but whenever I'm in that area, you can be sure I make it a point to visit it. I've built a relationship with my local ladies at the closest one (it's only 15 minutes away)-how wonderful is that? The mature SA's are warm, informative and know their products. It's the younger ones that are the difficult ones, I admit. They stand there looking pretty (which they are) but don't have the knowledge,but simply have attitude because they work for Sephora. Ask them a question and you'll wind up giving them the answer yourself. I pretty much avoid them like the plaque and look for the ladies that have more experience under their belt. Other than that, Sephora has their stuff together, and it's a win-win for everybody. You buy, you earn points towards a free gift. You can combine your online purchases towards your in-store purchases too for the free gift. This year on Black Friday I dared to hit my Sephora and came home with the best stuff. I couldn't believe the bargains they put out. The only negative I'll say is I'd like them to carry more cruelty-free lines than they do but that's the buyers decision. And I'd like them to actually have a sales rack that was a real sales rack. That's just wishful thinking I guess. I always walk away feeling empowered with that little blue and white bag. Yeah, I'm a Sephora junkie.
11 out of 11 people found this review helpful.
on 2/19/2013 12:35:00 PM
More reviews by Blueyedchic
Age: 18 & Under
Skin: Normal, Tan, Not Sure
Hair: Brunette, Other, Fine
I love Sephora! I have shopped here for years it is honesty the only place I go to buy makeup! The only complaint I have is the way the sales associates usually treat the customers.
on 2/18/2013 8:11:00 PM
More reviews by 3110hello
Skin: Dry, Fair-Medium, Not Sure
Hair: Blond, Other, Other
Like a fellow reviewer, I, too, feel like Sephora is MY Disneyland. I love make up and they have wonderful high end brands and pretty much allow a customer to play around with the product with abandon such that she knows what she is buying. My Sephora has very nice Sales Associates who are generally knowledgeable and friendly and they are always willing to provide me with samples of foundations, etc. so that when I buy I don't buy blind.The few products I have had to return have been accepted - no problem at all.My complaint regarding Sephora would be that I never leave without spending too much money (more my fault than theirs) because they do not provide many "sales" promotions, which I am sure they could give up some of those profits to manage. Since an Ulta has come to town I admit to liking a mix of low end w/ high end products at one location and Ulta does often have coupons and allows one to accumulate "points" toward purchases. Sephora might want to consider a marketing modification to compete with Ulta. Money I spend now at Ulta used to go exclusively to Sephora.
3 out of 3 people found this review helpful.
on 2/18/2013 6:53:00 PM
More reviews by dolcefan
Skin: Oily, Medium, Neutral
Hair: Brown, Wavy, Fine
What to say....I used to LOVE Sephora...I'd go to the original Flagship in NYC (long since folded in favor of various smaller versions throughout the city) every month. Over the years I have become increasingly annoyed with their "new" style of pushing the consumer and, frankly, being all up in our grills. Sephora was born and designed to be a "hands off" shop. A store wherein women (and men) could play, experiment, and never have to be hassled by an SA as you would find in ANY department store. Evidently they have changed to a more aggressive tactic and I hate it. Some stores seem to have way too many employees (Paris, Champs Elysee, looking at YOU) where it seems 2 SA's to a customer. I loathe to be followed, handed perfume cards, be bombarded with "facts" I could care less about, asked repeatedly if I want to try products, colors etc....I just want to browse and when I choose to ask a question, I'll ask. So, 90% of the time I shop online anymore. It's too annoying and stressful to deal with SA's, especially when they obviously know MUCH less about the brands than I do, and I could easily inform them about the history of the brand and each collection, lol. Please, Sephora, stop the guerrilla type tactics! That said, I really like their customer service policy and the wide range of brands available.
10 out of 11 people found this review helpful.
on 2/18/2013 1:22:00 AM
More reviews by Galaxydreamz
Skin: Combination, Fair-Medium, Cool
Hair: Brunette, Wavy, Medium
Definition of a love hate relationship for me. Sephora carries so many brands and amazing products and I love being in there and trying make-up, and the samples and return policies are fantastic, and they give you a birthday gift! However, it is a bit pricey (no surprise since these are high end brands) but mainly I HATE the sales associates so so so much. It's as if they're payed to act rude and snobby. Maybe it's just where I live since there's so many amazing reviews but every time I go there, I feel overly judged and uncomfortable. They just look down at you with disgusted bitchy looks and unless you buy $500 worth or stuff they treat you like crap. I really don't understand why they can't get the concept of being nice to their customers. Like, you do know that you're just SALES ASSOCIATES at a MAKE-UP store. In fact, I hate my local sephora associates so much that I've found myself buying products online more and more often even though I've got a store just minutes away. Really hope they hire nicer people or something.
4 out of 7 people found this review helpful.
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