|Would buy this product again.||25%|
Age: 44-55 Skin: Combination, Fair Hair: Blond Eyes: Green
I love everything about Sephora! The customer service is stellar, return policies are amazing and the people are just nice to me. I have nothing negative to say here :-)
Age: 30-35 Skin: Combination, Medium, Neutral Hair: Brunette, Straight, Fine Eyes: Brown
I actually just joined Makeup Alley today, for the *primary purpose* of getting more informative, unbiased reviews about expensive makeup and skincare products I am considering. I didn't join just to trash Sephora, but I can't help but add my 2 cents BECAUSE I have gotten so sick of Sephora's shady review practices.
Personally, I like writing reviews and sharing my experience/opinions about a product, and I like reading others' reviews (and ALWAYS do so before I fork over the money for an expensive splurge.) And, I'd like to be clear, that my intent has always been to be fair, honest and clean in my reviews... I don't curse, I don't criticize products unnecessarily or because I'm feeling mean and cranky, and I write just as many (if not more) positive reviews as negative ones. I've probably written between 60-80 reviews on Sephora over the past 5 years, but my contribution page only shows 36. Almost all of the "lost" reviews were ones in which I did not like the product and gave it a low rating. It's hit or miss, apparently, because they *have* posted some of my negative reviews, but not most of them. Another interesting thing I've noticed is that Sephora is very resistant about posting negative reviews about SEPHORA brand products. They'll post a few, of course, but they always spread them out and temper them with glowing reviews, so when you're looking at the main description page of one of their products, you'll never see an entire page of bad reviews (even if the overwhelming majority of reviews were bad.) There will always be 1-2 good reviews thrown in to keep you somewhat interested in trying their product. I can only assume they have similar agreements with the other brands they do business with, in that they mediate how much criticism they allow on their site.
It's really frustrating, but that's how businesses operate, I suppose. I can't say I'm all that surprised, and I'm glad to know there are other sources out there (such as this website) for getting good information.
Age: 30-35 Skin: Other Hair: Brunette Eyes: Brown
I saw this review last week and wanted to test this out for myself, so I left a few reviews of products I have tried. The reviews ranged from bad to great, and a week later they are still there. Maybe they were erasing posts when these reviews were written, but that doesn't seem to be the case anymore.
Age: 30-35 Skin: Sensitive, Fair-Medium Hair: Brunette Eyes: Brown
Sephora deletes most negative reviews. It is very sad, but true. I spend a lot of money every year, in Sephora & I am a VIB (very important beauty insider). I was waiting for Urban Decay Naked palette to be back in stock & ordered it as soon as it was available. When I received it, it had finger prints on most colors. I wrote a review & mentioned the issue. There were several reviews mentioning the same problem as well. The following day, they were all gone! My review was never posted. I got an email from Sephora, apologizing for the inconvenience & asking me to contact the VIB hotline, so they could help me & solve the issue. I called them, and the solution was to return the product!
It was sad, but I was happy that it happened, because now I know I should never trust the reviews on Sephora online. I check MUA. I don't know why Sephora does this, but this is not the right way to do business.
Age: 56 & Over Skin: Oily, Fair-Medium, Neutral Hair: Brown, Wavy, Fine Eyes: Brown
I'm surprised at the comments here. I read some pretty forceful comments on the Sephora review section ("Don't waste your money!" "Don't buy this!"). I wonder if it has to do vocabulary. No, this is not a criticism. Believe me, I can be very colorful when I'm POd. But some places are pretty touchy about it.
Age: 25-29 Skin: Combination, Fair, Cool Hair: Blond, Medium Eyes: Green
What a joke...........what's the point of having a review section if they're going to filter out the bad ones?
Age: 36-43 Skin: Combination, Medium, Warm Hair: Brunette, Straight Eyes: Brown
I had rated and reviewed a number of products after purchasing from Sephora.com and have yet to see some of my reviews show up. What is the point of having rating system when its fixed? I though my reviews were helpful and provided fair and honest feedback. I hate having to go in their stores anymore and only go online to check the ingredients listings--at lease they are accurate.
Age: 25-29 Skin: Combination Hair: Black Eyes: Black
It seems to me that the reviews on Sephora are overwhelmingly positive for just about any product, whether beloved or vilified by those on MakeupAlley. As such, they make it difficult to judge a product's true usefulness to those who want to try it. It's a fairly high possibility that the negative reviews are being heavily screened out.
Age: 30-35 Skin: Combination Hair: Blond Eyes: Hazel
They absolutely refuse to post any negative reviews. I have found this with several major bloggers as well. God forbid you try to have an honest conversation.
Case in point: the Tweezerman ProCurl lash curler. It costs more than the Shu curler and within 3 weeks of owning it, the welded metal cross bar that curls the lashes against the silicon actually popped off and into my eyeball.
That's right! Metal shards in my eye.
I wanted to let people know that not only does it not work well (compared to Shu), it is also extremely poorly made and potentially very dangerous.
But alas.... nobody will ever know since Sephora.com never posted it even with repeated submissions.
Utterly useless and borderline criminal.
Age: 19-24 Skin: Combination, Olive, Warm Hair: Black, Curly, Medium Eyes: Green
I glance at the reviews on Sephora, but I never write any. I think that if people want a definitive source for objective ratings MUA is the place to come....not a business. Usually the reviews for most items are about what they are here, but they usually are always a little higher. I have seen where others have written that Sephora deletes their reviews. I would not doubt that. They are a business and they don't want "bad" reviews hurting sales. I think that is BS. They use the review section not as an objective source of information like MUA, but another tool to sell their products.