I must admit that I did not look up all these reviews when I bought the conditioner myself. However, I am glad that I did not, as I might have been turned off by the low ratings.
This conditioner worked marvelously for me, especially when I left it in for 2-3 minutes. I have an extremely sensitive scalp so I cannot use anything that has SLS or SLES in it, so this was a godsend to me.
My hair is much softer and easier to tame than when I had tried other natural conditioners like the Body Shop's latest range, and it certainly does not irritate my scalp like those that I used from L'oreal Kids and Ginvera. The volume is definitely there too, and I can feel it as soon as I step out of the shower.
The price is alright, as the local Sephora here charges S$18 for one bottle. When you count in shipping and whatnot, it works out to be not that unreasonable.
(It must be noted though that I have not ever straightened or curled my hair, and that I do use Burt's Bees More Moisture Raspberry and Brazil Nut as a shampoo before this.)
EDIT: After switching to the Burt's Bees More Moisture Raspberry and Brazil Nut conditioner, I have realized that this conditioner is lacking in the anti-tangle department and have thus, taken a lippy off. Perhaps I should try using both the Volumizing shampoo & conditioner next time to see the results. Until then, this is a 4 (out of 5) for me.