April 1, 2015 | 1049 users online

Flexitol Heel Balm

Average Rating 4.7/5
93% would buy again
81 reviews

Where to buy

Review by RavenBeauty

rated 1 of 5 top reviewer on 4/25/2010 9:31:00 AM More reviews by RavenBeauty

Age: 36-43 Skin: Oily, Fair, Cool Hair: Brunette, Other, Other Eyes: Brown

I deleted my original review where I referred to this product as miraculous. At the time I wrote that, it was. I had tried so many balms, creams, ointments, potions and lotions to help heal the cracks in my feet, but none of them worked. None could even touch this product. This used to deliver big time. I never loved the scent (few do) however I found a way to tolerate it. This was once a very rich, comforting, creamy yellow concoction that was intensely healing and nurturing to the feet. It kept my feet soft and smooth and healed the painful cracking in my heels quite well. I know the company received many complaints regarding the scent, so they made some changes. Unfortunately things went from bad to worse on that score. At least the original scent was somewhat tolerable and faded after a while. This stinks up your bedroom and most of your house with a strange kind of mentholated poop odor! It literally reeks!! Some improvement!!

I am so used to buying several tubes at a time because this balm had become a staple for me. I received my fresh supply very recently of new tubes and was stunned by the change. First of all, I was convinced that I had received a bad tube when I opened the first one. Not only did it reek horribly (more noticeable once you have applied it), but gone is the rich and comforting formula altogether! What comes out now is a lightweight, oily, gel-type, white cream that is no longer rich, yellow or creamy (and did absolutely nothing for my feet)! I kept looking at the tube to make sure I got the right product. I went to grab a bottled water and returned to my bedroom only to find that my entire room reeked from this obnoxious oily mess! My heels were dry and uncomfortable only 20 minutes after applying this "new and improved" formula, but yet the noxious stench remained! I used to be able to put this product on and have my heels stay soft all night long!

I called the company thinking that I must have received a rancid tube and to my horror and dismay, I learned that I had not. They explained that they changed the formula completely (gee maybe they could put that on the label to warn people like me who buy backs ups)! I could barely speak for a moment when the representative told me this (and she didn't even know there had been a change at first and had to go check which was a bit weird). At first, she told me I must have a bad tube before even checking to see that a change had taken place. She finally put me on hold and later confirmed that I had the new formula by asking me what color the cream was and the coding off of the tubes themselves.

I spent years searching for something that finally worked and now it meant starting the search all over again ! Not only that, but the reason this product gets so many positive reviews is because we loved it just the way it was! Why on earth would you fix something that's not broken! Something so highly rated! I went through a few tries where they sent me new tubes just in case I really did get a bad batch, but they were all the same! The company representative said they changed the formula almost a year ago, but that many vendors still had plenty of the old stock left. That only now are all the old ones disappearing with the new ones in their place. What an incredible disappointment.

The only thing people were complaining about was the odor and not the formula for crying out loud! They go and make that even worse and change a perfect formula completely! This new stuff is white and oily and nasty! Just thought you should be forewarned. What you buy now will not be the same product you are used to. I found this new white cream repulsive! You will know that you got one of the new formulated tubes because the old stuff was very creamy and yellow. The new stuff is white, stinky and oily. I decided to go back to "Miracle Foot Cream" because that's actually pretty good stuff. It's also the one with the least odor for people with sensitive noses. It's a good back up to what this used to be. I find that if I use the black "Ped Egg Men's Version" (much better than the regular white Ped Egg), and use "Miracle Foot Cream" afterwards, I get the same result as I used to get with just this.

For new users of this product who are wondering what all the fuss is about, it's probably because you got a new tube containing the so called "new and improved" formula. If it ain't broke, why fix it!! Centipeda cunninghamii extract is known to be extremely pungent and this is one of their many new ingredients. They didn't just make a slight change here as you can see from the ingredient list below. They did a complete 180 and revamped the entire product! It was perfect the way it was (hence the rave reviews)! If you are lucky enough to be using the old formula, which was definitely yellow, enjoy it while you can (the new formula is NOT yellow, so make no mistake about that)! It is DEFINITELY white, and feels like rubbing Mazola oil and toothpaste all over your feet (and the smell is just as nauseating).

New Ingredients from new formula that reeks!

Water, urea, lanolin, cetearyl alcohol, mineral oil, glyceryl stearate, decyl oleate, PEG-20 stearate, parrafin, phenoxyethanol, sodium PCA, butyrospermum parkii (shea butter), allantoin, centipeda cunninghamii extract, glycolic acid, panthenol, tocopheryl acetate, benzyl alcohol, melaleuca alternifolia (tea tree) oil, arginine, aloe vera gel, fragrance.

Old Ingredients that created so many good reviews!

Aqua (Purifed) Water, Urea, Lanolin, Petrolatum, Decyl Oleate, Dicocoyl Pentaerythrityl Distearyl Citrate, Propylene Glycol, Microcrystalline Wax, Dimethicone, Glyceryl Oleate, Carbomer, Triethanolamine, Aluminum Stearate, Methylparaben, Propylparaben, Butylparaben, Ethylparaben, Propyl Gallate, Citric Acid, BHA, Fragrance (Parfum)

Their runny, diabetic version gave me a rash on my ankle!

18 out of 20 people found this review helpful. Did you? Yes No

Read 81 reviews of Heel Balm