I started to use this product last year, along with the softener and day & night moisturizers. It helped a lot with my breakout. I still got them, but it wasn't as bad. This product has definitely contributed to how improved my skin is today. It's nice and foamy, especially when used with the Shiseido cleansing brush. You'll only need to use it once to remove all make-up.
I've started to stop using it on my face because I found it harsh on my dry winter skin (hence why I took a lippy off). I started to get redness on my cheeks. Since I've stopped using it, my skin has improved. I still use it when washing off my eye make-up though because I use water-proof mascara. I also didn't want to waste the product. I might try it again during summer as my face gets oily then.