I have used this stuff for years, and absolutely love it. I have super dry skin and it leaves my skin feeling clean without dryness.
The key to using it is wiping it off with a warm washcloth. It takes all of my eye makeup off in just a few swipes. I can see how people would find it heavy & greasy if they were using just water or cotton balls to remove it. If you haven't tried it with a washcloth, you may want to give it another go!