I tried this cleanser because it was in a QVC Philosophy TSV kit and have used it for several years. I have combo skin with a very oily t-zone, and my face was too prone to breaking out (and I'm in my 40's!) when using other cleansers. This one really does *clean* my face and remove eyemakeup without burning my eyes. It doesn't make it feel dried out & tight, but maybe that's because my skin is more on the oily side to begin with.
I guess for a cleanser it's expensive, but if I factor in the $ saved because I don't have to buy a separate eyemakeup remover or a toner, it works out OK. It lasts a long time so that helps.
I gave the packaging a "3" because the plastic bottle is stiff & somewhat brittle causing it to get a crack in the side while packed in my carry-on. Needless to say, I don't carry the whole 16oz bottle any more. I use a smaller, softer squeeze bottle when I have to pack it & go.
I've taken a couple chances with other facial cleansers that backfired, because my face broke out. I won't be experimenting for a while.