As with many of the other positive reviews on this product, I will need to start this off with a disclaimer: this is made for people with extremely dry skin. It is serious stuff. It is thick, it is heavy, and it contains beeswax, which leaves a heavy waxy, oily residue on your face. That residue is a deal breaker for most people, and I get that, but it's also essential to how this product works. The beeswax residue forms a barrier on top of the skin and it gives the product many more hours to sink in and work it's magic. It's a lot like that old trick of covering your feet in lotion, then sleeping in socks. Same concept. This stuff gets sealed in. Sure, wearing oil and wax on your face is a little weird and uncomfortable at first, but you get used to it. And for me, wearing an oily cream on my face every night while I sleep is still way better than waking up with uncomfortable, flaky dry patches. It's totally worth it for the results.
And speaking of results: this stuff is incredible. Like a secret weapon. I've been using it for years (off and on, but I'm still on my first pot!) and every morning, I'm always pleasantly surprised to find my face clean, soft, moisturized, and bright. I don't even like to wash my face if I can avoid it, because I don't want to wash off the traces left over from the night before. It's that good. As for application, I spread a thin layer of this stuff over my face at night, concentrating on the driest areas, waiting for the product to warm up on my face, and then spread outward. It works great as an eye cream if you don't want to use it all over your face, and sometimes I use it as a lip balm when my usual tubes are out of reach. This stuff is also great as a cuticle cream, and also as a spot treatment for elbows or knees, or other dry patches.
One of my favorite uses for this, though, and I haven't seen this mentioned anywhere else, is as a hair treatment for dry, brittle ends. My hair is untreated but quite long, almost to my waist, and my ends are typically pretty dry. I've used dozens of oils and conditioners, but absolutely nothing works better than this to keep my ends soft and supple. I rub a tiny bit of cream between my fingers, then rub that pea-sized amount into my ends before I go to sleep. In the morning, my ends are soft, supple, and lay flat without catching on each other. It's an incredible difference. And, believe it or not, so much of this stuff gets absorbed into the hair, I don't even need to wash it out in the morning. With my hair this long, I wouldn't ever want to go without it.
Overall, this is one of those top-five, desert island products for me. I'd be totally lost if I were suddenly unable to find it, which is actually a big problem, since it looks like Burt's Bees might have discontinued it. For now, I'll probably stock up through drugstore.com and hope the natural oils don't go bad by the time I need them. Sigh. Hopefully someone at Burt's Bees will see this, and the other reviews left by those with dry skin problems, and reconsider.