Oh my goodness, this is quite possible the WORST product I have ever tried.
My first clue not to use this ANYWHERE near my eyes was the warning label that said to avoid the eye area. I mean, isn't an EYE MAKEUP REMOVER supposed to go near your eyes? I mean, this wasn't a SUPPOSITORY and I didn't know it, was it, LOL?
I applied this to a cotton pad, gently gliding over my eyelids and OUCH--it's the same effect as squeezing lemon juice on a paper cut. YIKES! Maybe a better analogy is putting nail polish remover on top of a paper cut--that sting. This is awful. My eyes swelled up, turned red and looked like I had a bad case of pink eye. To call this a "GENTLE" product is utterly ridiculous. I shouldn't forget to put that this DIDN'T remove my Bare Escentuals Waterproof Mascara either! I will stick to Lancome BiFacil!