I bought this product since I like gel eye makeup remover - they are usually gentle and easy to use. However, this one is an overall average product. It is not as gentle as it claims.
The tube says : "If product gets into eyes, rinse with clean water." Hummm, hello? This is an EYE makeup remover. No matter how cautious I am, yes it is possible that the product gets into my eyes. And by the way, it stings and burns. I'm not 100% sure but I think that since I use this makeup remover, my eye area is drier than usual.
It does not remove all the makeup. When I wake up in the morning, I always have some mascara smeared all over even if I cleanse my eyes thoroughly with a cotton before bedtime.
Bottom line: average efficiency, not so gentle product... well I won't buy it again I guess.