Well, I've used to this for many years and I do like it. It does get the job done of removing my eye makeup. But I don't advise on people who use waterproof mascara.
The trick is to get a cotton ball/pad and really moisten. Then gently put on top of your eyes and let it sit there for a couple of seconds to remove eyeliner/eyeshadow. Get another cotton ball and moisten, then go for the lashes. After that gently swipe away. Eyeshadow, eyeliner, it does a pretty good job with that. Although lately I've noticed that when I switched to Dior show or givenchy mascara it doesn't quite get it all off. When I used maybelline full & soft, this remover did an excellent job of removing it.
Will I buy it again? No, because it doesn't fully get rid of my mascara. If you use maybelline, cg, or such, I believe this will be an excellent eye makeup remover and do recommend it for those.