Review of Bath and Body Works whole store by scooterj
word to the wise: watch for hidden fees when ordering b&bw online. 4 items of equal size and weight, shipping $5.99. 3 items, shipping is $9.99 - why? a $4 "surcharge". the explanation? it "cost the company more in time and handling". kid you not. is it on the order when you place it? no. is the fee seperate and in addition to the total (i.e. item total + shipping + "additional surcharge")? no. IF you notice that your shipping goes up though your order went down, you can come the "customer service" page to find the "extra time and handling surcharge" for one less bottle of lotion or bodywash etc. do they have the right to do that.... hm. is it good business, good customer service, ETHICAL.... absolutely not. particularly when you can purchase the same items in store with no shipping nor handling nor "surcharge", even if the sales associate spends a great deal of time assisting you.
bottom line for me is this: love many of their products. would i EVER do business with them ONLINE again, no. something to be aware of.
(jessie? "floor supervisor"? work on that professionalism, hon.)