My nearest Bath and Body Works Store is about 90 minutes from my home. I know I am going to spend quite a bit when I do get to go, so I always plan for that. The people that work there are friendly and informative. They make you feel welcom. My husband even likes to go in and buy products. He got hooked on the honey shea butter cream. I know some associates can seem pushy, but since I live so far away I would rather they tell me that something was on sale instead of me missing it. Bath and body works treats me like a queen when I walk in. I just wish I lived closer. Glad that they are going to start selling online in October 1st.
I totally agree with queenisabella! I also work at Bath & Body Works, and have never before looked forward to working! I think because people nowadays are so used to finding things on their own, and never being asked for help or welcomed to the store, they just don't know how to deal with it, and want to fend for themselves. That's what I like about our store - customers should always feel welcome to ask questions to staff, and staff is friendly and courteous. Maybe it's just my store. Yes, we are more expensive then ur crappy Walmart knock-offs of cucumber melon, but that's because you're paying for quality. If you are concerned about an allergy or a certain kind of ingredient in your products, then tell an associate, and they can introduce you to a line in our store that meets your needs that you might not have known about! For those of you complaining about our store being an allergists nightmare - what are you doing in a store like this if your allergies are so bad, you can't be around enclosed cases of lotions and perfumes? Please don't be mad at associates for asking if you would like to purchse a 50% off candle with you bottle of lotion - when I ask that, I'm not trying to up my sales, I'm trying to make sure you caught that we are having a great sale on that product, and you don't miss out incase you want it. I understand that you might only want one thing, but I can't tell you how many angry people come in saying they didn't know we were having candles 50% off and they missed it. Like it's my fault for not personally calling everyone that's ever shopped in our store, and telling them about all our new products and sales. And for those of you that complain about discontinued products...they come back in our semi-annual sales...and we want to provide our customers with things they will thoroughly enjoy, so we are alwasys bringing out new things for them to try. Our stores can only hold so much, so as we bring in those new things you swwon over, we have to get rid of that lime and nutmeg stuff that only you and 5 other people in the world buy. I swear by the products in our store, and no I don't love every single one of them, but honestly, blaming associates for your bad attitude is just lame.
I dislike B&BW for various reasons, but the summarized point is, their products are of low quality yet overpriced.
In my opinions, B&BW products are of low quality because of their ingredients & scents. The scents smell too artificial, too synthetic. They are also too overwhelming that make me sick. I personally prefer scents that are subtler and more sophisticated. Then, like other cheaper-quality lotions, the ingredients of their lotions contain mineral oil, which is greasy, difficult to be absorbed by the skin and it clogs the pores. Besides the lotions, I have also tried the body splash. But I felt like I was spraying a bottle of alcohol on myself.
All these are not a problem at all if the prices of the products are as low as their quality. But B&BW's products are always high priced except on sales. They are overpriced. This is no offense to anyone who likes B&BW, but if you are willing to spend a lot of money on their products, why don't spend a little more for some better-quality body care products? Try L'Occitane or Crabtree & Evelyn. They are more expensive but worth it. If you don't spend that much money, The Body Shop or Burt's Bees are some better alternatives. Their prices are about the same as B&BW but their lotions are better and do not consist of mineral oil. I think B&BW is more suitable for teenage girls.
I am on the fence with B&BW. I used to like it better back when I was younger and shopped there in the 90's. I loved Flowering Herbs and White Tea and Ginger, both sadly given the axe. I do like certain scents they have now, Eucalyptus Spearmint for example. But the whole store is sort of haphazardly put together and I hate the way they discontinue scents all the time! I find it to be like most other stores as far as quality goes, some things are great, some are, eh, not so great. They do have great sales, though.
I still love BBW. I do hate that they discontinued so many great things - remember Peach (even in shampoo & conditioner)! I'm into Mango Manderin now but may try out the Coconut Lime since so many of you like it. I'll be there this weekend for the sale!
Bath and Body Works, contrary to popular opinion, is one of my least favorite stores. The packaging is cheap, plastic, and everything seems wasteful. The atmosphere is overly bright, loud (obnoxious music), busy, and depressing, and on top of that, the products are AWFUL. They all smell so cheap, and don't work AT ALL. The only product I ever liked was Banana-Rama-Ding-Dong hand soap. It smells like Trix and makes me laugh everytime I read the name.
I can never get out of B&BW fast enough...
I've worked at BBW for going on three years now and after reading through the reviews, let me just say this:
1. It is the SA's job to sell. Granted, they shouldn't be so pushy that you want to leave. But you guys have to understand-if we don't do our job, we get yelled at.
2. I agree with everyone on here that BBW needs to go back to how it used to be. I miss the old school BBW and I hate that we keep coming out with new lines. There's three news one alone coming out before August!
3. The reason scents get discontinued is because they stop selling. That's just common marketing sense.
Since I live in a city without a Sephora store, I'm pretty excited that BBW has started carrying other brands like Murad, Awake, Lippmann, DDF, etc. I am not so impressed with their own brands but every once and awhile cave in and buy a good-smelling, overpriced scrub or lotion.
I liked this store alot better when it first opened up. They had so many great scents that they discontinued! I used to love flowering herbs, seaspray, vanilla bean, freesia. They are introducing so many new products all the time instead of sticking with the old ones that were actually good! Most of the scents now are way too strong- only a teeny bopper could get away with wearing. The items are getting more expensive and the quality of the products has decreased. The only thing I buy there now are some of the glycerin soaps and antibacterial hand soaps. I loved their lip glosses, but don't know if they still make them. Basically I'll only go to this store it there is a sale.
I used to love this store...I didn't have one in my mall until at least 1996, and I was there constantly. I just think that the quality of their products has really decreased, along with their prices going higher (I remember when a body splash was only $8!). I will not buy any lotions from there ever again, as they don't do crap for me (I have oily skin anyway, hello!). I hate how they discontinue scents (and products!) so often, also. I do like their body splashes, antibacterial stuff, and lip glosses, though.