I love my local Bath and Body Works! Mine is a BBW and White Barn Candle Co, so they have the best of both rolled into one. The SA's there are always helpful and not the least bit pushy IMO. Yes they do have a lot of new lines/brands they are carrying, but that is what makes it a fun store for me. I love to try out new stuff! I know people complain about BBW discontinuing scents, but really, what is the fun in wearing the same scent you have worn since 1990? They have a great return policy, so if you don't love something, bring it back. They also have great sales and coupons. I enjoy shopping there, and don't plan on changing my mind anytime soon. I can honestly say that I have shopped at Bath and Body Works since the early 90's and have NEVER had a bad experience there, how many other retailers can you say that about?
I personally love B&BW, although sometimes I find certain products overpriced, it suits me well. I haven't had the problem with pushy SA's or what not so I can't complain, in my area the SA's just ask if you need anything & walk away if you don't. The only thing I don't like about B&BW is the fact they discontinued Tutti Dolci Angel Food Cake lol! Along w/ other great scents.. but thats always the case in many stores. continued >>
As an associate, I feel I should defend my store. I'm glad-speaking as a shopper- to see BBW expand its lines, especially the flagships. Personally, I felt the "what sweet smelly fragrancy body lotion can we make now!!!" approach very redundant and boring to me as a shopper. Be entitled to your opinion, but I know that the company puts a lot of research into the product and the folks at Limited.Inc are very savvy whether you agree or not. Lines like CO. Bigelow, Breathe, True Blue Spa, Le Couvent (who really cares if it's a L'Occitane clone, I like both) have lots of appeal, and the repeat customers and positive reviews attest to the quality. The flagships also appeal to me as a shopper since I like having many things to choose from over "sweet pea" (sorry, bleh) Over my few years working there I must have heard 100 customers speak about how "great" our shea butter is, and well, you know would they buy so much Shea It Isn't So foot cream if it worked poorly? BBW is essentially "midwest" in philosophy and they extend business to the middle-of-line beauty customer who wants to pamper herself but doesn't go to Sephora or Ulta. If BBW is the gateway for that customer to try more, why not. Essentially, if I can get you try something besides our soap and Coconut Lime, and get you to fall in love with Breathe, that makes my day. Variety, after all is a spice of life. (sic)
I was never a fan of BBW when I was younger...the products were overly fragrant and just not very sophisticated. However, I recently stepped into one of their stores and was so pleasantly surprised...the store is so much more on-trend and interesting than it used to be. They have lots of different brands (Savannah Bee, Spa, Henri Bendel) for everyone's different tastes and they also carry some non-BBW brands. I really was surprised and am interested to see how they continue changing.
Personally BBW confuses me. It's like I want to like the store but there are some things that doesn't sit too well for me. For me I find it impossible to shop in there sometimes because of all the various scents and trying to make sure that the scent works with my body chemistry. And when I go there during a busy time, with various people sampling ever product and spraying all those scents, it is an assault to the olfactory senses. I nearly had a bloody nose while browsing in there.
I remember loving this store when I was in high school but now I can take it or leave it. I usually go their when they have a major sale and I can stock up on products and pass them off for Christmas gifts, birthday gifts, etc. I usually buy scrubs from there and that is about it. Some of the lotions tend to leave me drier than before or greasy and dry at the same time. I find that I should go there when there isn't a lot of people their, like in the morning. In actuality I would give this store a 2.9.
I do not like BBW for product quality or business practice. They have never been able to make a successful product on their own merit, just the ability to create poor replicas of other business' successes. Origin's White Tea line? Cheaply copied. Bliss' blue door spa line? TBS body butters, anyone? Who are these people trying to fool? When your product offering is so poor you have to copy Sephora's business model just to bring in other brands, it's time to throw in the towel.
I love Bath & Body Works !!! The sales associates at the stores I go to are really nice and helpful. I love most of their products. The prices are a bit high but I just shop up on sales. Duh. I will definitely shop from there for as long as I can. continued >>
Overall, I love bath and bodyworks... I feel a little guilty shopping there because I work for a company that sells a lot of bath and body products (and I do love the ones we have but I have the addiction)-- anyway I dont know why people are complaining about having too many new lines. New lines are fun. Ok but the big thing I say is go to the semi annual sales and buy enough stuff to hold you over like all year. Because its so cheap. I went yesterday and I got this conditioner 75% off and the apple martini shower gel 50% off, etc. etc. They were having some awesome sales. I like that they carry CO Bigelow, etc... oh and I do agree that the staff can be rather annoying and could tone it down a bit. But same as like cosmetics counters.
My nearest Bath and Body Works Store is about 90 minutes from my home. I know I am going to spend quite a bit when I do get to go, so I always plan for that. The people that work there are friendly and informative. They make you feel welcom. My husband even likes to go in and buy products. He got hooked on the honey shea butter cream. I know some associates can seem pushy, but since I live so far away I would rather they tell me that something was on sale instead of me missing it. Bath and body works treats me like a queen when I walk in. I just wish I lived closer. Glad that they are going to start selling online in October 1st.
I totally agree with queenisabella! I also work at Bath & Body Works, and have never before looked forward to working! I think because people nowadays are so used to finding things on their own, and never being asked for help or welcomed to the store, they just don't know how to deal with it, and want to fend for themselves. That's what I like about our store - customers should always feel welcome to ask questions to staff, and staff is friendly and courteous. Maybe it's just my store. Yes, we are more expensive then ur crappy Walmart knock-offs of cucumber melon, but that's because you're paying for quality. If you are concerned about an allergy or a certain kind of ingredient in your products, then tell an associate, and they can introduce you to a line in our store that meets your needs that you might not have known about! For those of you complaining about our store being an allergists nightmare - what are you doing in a store like this if your allergies are so bad, you can't be around enclosed cases of lotions and perfumes? Please don't be mad at associates for asking if you would like to purchse a 50% off candle with you bottle of lotion - when I ask that, I'm not trying to up my sales, I'm trying to make sure you caught that we are having a great sale on that product, and you don't miss out incase you want it. I understand that you might only want one thing, but I can't tell you how many angry people come in saying they didn't know we were having candles 50% off and they missed it. Like it's my fault for not personally calling everyone that's ever shopped in our store, and telling them about all our new products and sales. And for those of you that complain about discontinued products...they come back in our semi-annual sales...and we want to provide our customers with things they will thoroughly enjoy, so we are alwasys bringing out new things for them to try. Our stores can only hold so much, so as we bring in those new things you swwon over, we have to get rid of that lime and nutmeg stuff that only you and 5 other people in the world buy. I swear by the products in our store, and no I don't love every single one of them, but honestly, blaming associates for your bad attitude is just lame. continued >>