This product was recommended to me by all the make-up counter gals at Neiman Marcus and I would have to say that they were right when they said it was the best remover around. I am one that wears a lot of eye makeup and this product takes it off with ease! I have been using it for around 6 years now and for a brief moment I tried to go with other removers. They just did not compare!! This is very gentle on your eyes and will NEVER sting! It can leave a slightly oily residue, but I am getting older so when I am removing my eye makeup before bedtime, the oily like left overs are not bad. If I could, I would buy every one of my friends this product!

This is the only remover that actually removed my MAC waterproof eyeliner completely! It is very gentle on eyes, and it feels like it's also a bit moisturizing. I will definitely buy it again, and I'm going to buy it next month at the airport Duty-Free store because it's cheaper by about 7 dollars (so it costs about $19 instead of $26). Also, I've been using the same bottle for 4 and 1/2 months now, and it still has a bit left. I think it will last until next month when I buy my next bottle ^_^ So it lasts for ~5 months with daily use, and I don't skimp on the amount I use, because I wear both waterproof eyeliner AND mascara. I definitely think it's worth it! Excellent performance and it lasts quite a while. My only complaint is that the bottle leaks a bit when it's close to being full, I think this is due to the cap design. However, when the bottle is half-full or less, it doesn't seem to leak anymore.

Edit: The second bottle that I bought of this had a different cap, which eliminated the leaking problem that I mentioned. I still like to use this remover, but I've also found that Kanebo makes a eye-makeup remover that does just as good of a job, but costs about $10 (~NT300). However, the Kanebo makeup remover is about half of the amount that you get with the Lancome and not as moisturizing as the Lancome either. I guess I still prefer this one. :)

I have tried a lot of different eye makeup removers because I have very sensitive skin and tend to get rashes around my eyes. This one works very well with just one swipe of the cotton ball and minimal tugging/pulling around the eyes. Also, I love the mild rosewater fragrance, and best of all, no rashes! Will definitely buy again.

My mom always swore by this product but I never tried it because it was ridiculously expensive. Then I acquired a bottle when my mom was put into a nursing home and I decided to finally try it a couple of weeks ago. Wow...it really does remove all traces of eye makeup very easily. I like the formula and find it very gentle. I think the bottle could use a little re-designing so that it doesn't leak, especially since the stuff is so costly. I want to try Neutrogena Oil-Free Eye MU Remover before I decide on whether to buy the Bi-Facils, since the Neutrogena is so much cheaper and has gotten rave reviews on this site.

This is the BEST remover ever. It removes my non-waterproof mascara gently, effectively, and it does not sting or irritate my eyes.
I wish it would cost a few bucks less since for the $24 I can get a Fever Gloss or something.........I dont wear mascara everyday maybe 3 days out of the week so it does last me a bit of time.
If I would have to replace this remover with a cheaper one I would use Pond's Bare and Repair or Lumene, because they are almost just as good.

This product is slightly on the pricey side, but I love that it doesn't dry out or irritate my skin which is dry and sensitive, and it removes all eye makeup nicely, especially if you hold a pad soaked in it over each eye for a few seconds before you start to clean it off.

As some other reviewers have stated this does leave an oily residue on the skin after use, but as I always wash my face when I take off my make up I don't see this as the probelm.

The best eye makeup remover, hands down! Removes everything effortlessly and does not sting. Leaves some oily residue but that doesn't bother me, I just wipe over with a tissue. My skin does not normally tolerate anything with oil in it but this is fine. It's worth it for the performance of the product.

Since I teach fitness classes part time and sweat profusely, I have become something of an authority on waterproof eye makeup and removal. This stuff is the only remover I've ever used that will take off everything - and I mean EVERYTHING (except Lorac Publicity Stunt but the only way to get that off is to remove your lashes as well.) I recommend using it with Shiseido cotton pads and holding it down gently on your closed eye for about 10 seconds, wipe a few times and that will do the trick. It leaves a little soft oil behind, which I don't mind, but if you give your face a quick rinse after eye makeup removal, your eyes will feel conditioned and fresh. It's actually pretty gentle on the eyes but brutal on waterproof mascara. Nothing else I've ever tried works on waterproof mascara without a fight and losing lashes. It's expensive, but fast and really really works - so, worth it for me. I give this product a ten out of ten.

I absolutely love this product, but just wanted to drop some information for first-time buyers and respond to a few of the other reviews. 1) The reason the product needs to be shaken is that there are no emulsifiers in the product to mix the oil-based and water-based parts. Emulsifiers are known to irritate the eye, thus the omission of them from the product. 2) The product is oil-based because most long-wearing and/or waterproof products are oil-based. The most efficient way to remove these products is...oil! That's the reason it gets almost any eye product off. (If you're looking for a Lancome eye makeup remover, try Effacil. Its specifically for sensitive eyes, contains no oil. However, it doesn't remove nearly as well as BiFacil). 3) If you're having trouble removing some products, try holding the saturated cotton pad over the eye, then gently sweeping off the eye makeup in a downward gesture. Its the least irritating and usually gets the most off rather than just randomly swiping.

This is a really great eye-makeup remover, it gets everything off, including Mac's liquidlast liner. It does not irritate the eyes or leave them greasy. I have bought this twice so far, but it is quite expensive, and I use it up quite quickly. I have also used Boots No7 eye-makeup remover and I cannot tell the difference and it is £6 compared to the £16/17 for the Lancome. But now I use olive oil which is just as effective and more natural.