Since my HG m/u remover was discontinued (Yves Rocher Bio Calmile), I've been on the lookout for a replacement. I got a trial size of this a while back in a gift bag, and I became quickly addicted. Very easy to use, doesn't leave your lids oily or greasy, and does a great job for being so "gentle". The only downside is that my trial size ran out, and I had to shell out $21 CDN for a full-sized bottle. Other than the price, this stuff is amazing!

I have to say that I was unimpressed with this product and probably will wind up throwing out the remainder. I think an eye-makeup remover should do the job immediately without having to rub excessively or re-apply multiple times, as was the case with Kiehl's for me...Kiehl's remover did not live up to my expectations and I was bummed that I spent the money for a non-functional (in my opinion) product. I think Cetaphyl does a much better job of removing eye-makeup and I'll stick to that!

Out of all the "gentle" eye makeup removers I have tried, this one is the best. It doesn't sting my eyes and it gets even the toughest waterproof eye make up off. Sometimes, I accidently get the stuff in my eyes but not even that made my eyes tear. I think it's a bit on the pricey side. I did stray from this and tried another cheaper brand but regretted it and now am back to Kiehls again cuz this stuff is worth every penny.

This stuff is really good! It's the only eye makeup remover not to make my eyes itch or burn after two years' of itching eyes and searching (I have ocular rosacea and many chemical sensitivities). It's fragrance free and very gentle. It's a little greasy so I don't use it neat. Here's what I do: I wet a cotton pad with tepid water, let it cool a little and rub some of the formula into the damp pad and hold on my eyes. This dissolves most of my non-waterproof mascara and I clean the excess with another damp pad. So refreshing, esp. on sore eyes! Expensive but worth it. So, If you didn't like it neat, try it the way I describe above. A true gem.
Kiehl's changed this formula over a year ago and I now react! I am so upset! I loved the original cos it excluded nasties like phenoxyethanol and propylene glycol....now it contains them and I have a horrible reaction to it...seriously bad. The original had a unique preservative system and that was the reason, I believe, why I didn't react to it (react to every other makeup remover around my rosacea-affected super-sensitive eyes)! Anyway, even if I didn't react to the updated version it's not a patch on the original in terms of performance!
I have written recently to the VP at Kiehl's to beg her to return to the original formula! Why do companies do this! ) This has to go from a five to a one star review.
PLEASE, KIEHL'S, BRING BACK THE ORIGINAL!

I ran out of my usual Clinique Naturally Gentle & decided to try this instead. It's okay. It does the job fine. It doesn't irritate my eyes and it takes off my eye makeup, but it doesn't just come right off. I still have to rub to get it all off. I haven't tried it w/waterproof mascara yet so I can't say how it works on that. My two biggest complaints are that it is kind of thin and runny for my taste and I don't like the packaging. I'd rather have it in a tube than a bottle because it would be easier to squeeze. I'll be going back to my Clinique Naturally Gentle during the next Clinique GWP. continued >>

Good stuff. It is indeed very gentle so you can smear it all over your eyes with no problem. However, it is quite greasy, which is why it works so well. It's important to follow up with a gentle cleanser or you may get a tiny pimple or two near the eyes, like I did.

This product didn't remove all my makeup, its take too much time! Will not repurchase!

Great product. I love that it comes in a simple bottle w/ a flip top and is easy for travel. It is also so gentle and takes of everything w/ ease.

so gentle. it's like water, and it takes off anything. pricey, but that's kiehls

Great stuff! This has replaced the Lancome Bi-facil eye makeup remover I have used for years. I actually look forward to removing my eye makeup now that I use the Kiehl's. It's so creamy and gentle. I apply a little to each eye with my fingers, let it sit for a moment, and then remove ALL my eye makeup quickly and gently with a DHC silk cotton pad. I'm so glad I've discovered this. I was skeptical of Kiehl's products at first (before really using them), but I've quickly become a fan. This is one of my favorites. The bottle is big enough where it also lasts me a long, long time. It's now the only eye makeup remover I will use. 3-3-06 Update: After my initial love with the creamy Kiehl's wore off (it took quite a while for it to wear off, however), I have returned to using Lancome Bi-facil. I've decided that I prefer Lancome's (there's nothing like it), but I think I'll continue purchasing the Kiehl's from time to time because I do love the gentle creamy way it removes eye makeup.