So...I used to go to Ulta to get Iman Cosmetics. But, I haven't worn Iman for years, so I usually just go to Ulta to get Real Techniques brushes. At Ulta, they're usually Buy One get One 50% Off, which I like.
However, on my last visit, I asked for a sample of the new Urban Decay Naked foundation, and I was told that "they don't do that." I was told by the sales associate that she could color match me and I could purchase the product, and I could return it if I didn't like it.
Now, I have no qualms about returning a product that does not satisfy me. But, making the return without having the opportunity to sample the product seems incredibly wasteful to me. Almost backwards.
I hardly ever make a foundation purchase, without trying the foundation for like 2 days. I mean, foundation goes on my face, the first thing people see on me. I need to make sure the color looks right, it doesn't oxidize, that it wears well...Ulta needs to get with it. Honestly, I don't really know how they compete with Sephora and with these "mini cosmetic store pop-ups) that Macys and JC Penny has.
i went in there once on a slow day and I was carrying my purse with me, in my purse I had my makeup bag which i guess was open and some stuff moved out. I carry some products with me since I work long hours in-case I need to touch up
I was looking at some mascara when a lady who works there came up to me, peeked into my bag, and told me "Oh it looks like you may have accidentally dropped some of our products into your bag!!"
What was showing was my tarte blissful blush, and my KAT VON D concealer that they do not even sell at that location.
I politely told her that these are mine and I paid for them and I did not buy it there, she did not believe me.
A whole ordeal took place, long story short if you are a person of any color or ethnicity do not go there because you are a criminal and will have people peeping into your purse without your permission
SHOPPING WHILE ARAB AT ULTA = BAD IDEA
my ulta store is located in the Asheville Mall in North Carolina. I would like to say they have hired the best staff there. only one girl i really did not like. the ladies at the benefit and lancombe counters are simply terrific! the salespeople try very hard when i come thru with a question. The displays have usually in decent condition. but that is more of a customer issue. when i go in the mornings they look great, mid day on a weekend..not so much.
The promo codes are mediocre and some don't work on entire brands (ie: Philosophy). At Sephora, the restrictions, if applicable (which is rare), are clearly visible. A Sephora, you're rewarded for being a valued customer with free, larger or full-size products and a birthday gift.The deals, information, and perks are better at Sephora, and, come to find out, so is the quality of staff. An Ulta staff member, rather than letting me know they'd look into it like any other respectful staff member at any other business where you give someone your money and come to expect to be treated at least cordially, argued with me like a child in front of my best friend (who is male) yesterday afternoon when I inquired about a link to a code in e-mail for the $10 off $60 promo that led to a site error (an open, blank page). Her attitude was condescending and combative... it was like a waitress or waiter saying something to the effect of, "get it yourself, stupid." That's how I felt standing there being aggressively belittled by someone whose job it is to help others. Instead of doing her job, she spoke down to me as though she had much better things to do. I'm even-keeled and friendly; I genuinely love meeting new people and really enjoy helping others, so to have someone, let alone someone who is in a service position (meaning there to help us) respond to that and to a simple question with, initally, dismissiveness, then loud confrontation... well, let's just say I was embarrassed in front of someone I love; he was shaking his head as we left and said he couldn't believe we bothered to stop at Ulta, so it was a first and a last time for him. I've never had any experiences remotely similar at Sephora; they've always been nothing but professional and friendly. I had to call the Ulta store manager after we'd left the store because it was so upsetting for the both of us to have been treated with such blatant disrespect; it bothered me that someone so clearly disgruntled by people was taking her bad day out on customers. I'm being kind in saying it was a bad day. I let the store manager know that I've had customer service experience in the past and would never have treated anyone with the kind of rudeness I experienced yesterday. The funny thing is I spend a lot of money where I'm treated well and I like to take advantage of sales and promos because I consider myself a smart consumer and feel that I've earned them. My best friend is the same way; he is a loyal customer and spends a lot if money where he is treated well. We're treated well at Sephora, and the staff and selection are remarkably better, so we won't be returning to Ulta.
I feel like my Ulta store has very friendly employees. They don't bother me at all when I shop and they give me coupons on even high-end products in the store.
I really enjoy Ulta! What I really like is they have products and brands to fit everyone's budget. They have higher end stuff as well as less expensive stuff. The store was stocked relatively well, and it was clean. Overall, love the store and will definitely be going back again! :)
I go to Ulta only when I want a specific item and have coupons. In and out. It's nothing to write home about. I hate the re-do of the store. I prefer to search for things by brand, not type. SA are ok. I rarely deal with them. Depends on when you go. I have met a few who were very nice. Other times, didn't know what the heck I was looking for.
I, too, am an Ulta Fan and have only good things to say about their stores. I live in Illinois and their staff is always friendly and helpful, the store clean, the shelves well stocked. I frequent several Ulta Stores in my area and they get an A across the board.
wow, lol, so many negative comment about Ulta. Well mine is acutally postive. I live in the midwest, Illinois to be exact in a middle class burb about 40 minutes outside the city of Chicago, a very populated area, and I have to say the staff at my Ulta are so nice. They always greet me the store is alway is clean and it's actually the opposte of a lot of loactions they are always expanding with the lines they carry, the testers are always clean and they even carry the eye platte's from IMAN cosmetics which is a tried and true line for me. I don't usually ask for help, because I know either I like something or I don't. They carry NYX essence all the smaller brands, Lancome, perfumes, full range of hair products and skin care. They usually leave me alone unless I ask about something. I usually am prone to just asking an opnion, I have returned several products over the year and they have never given me a hard time! So sorry about the reviews I wonder if it's a geographic thing? They say people in the midwest are friendlier. Who knows.
WOW...Not surprised at all at the wrath. The Lake Grove store has to be the absolute worst on Long Island. Managers are rude, ignorant, and basically lack interpersonal skills. I now know why everyone prefers Sephora. The sales associates and managers at Lake Grove make up the rules as they go. Store policies seem to change on a whim, though they are clearly explicated on plaques on their counters. Someone needs to give that store a lesson in how you treat and talk to customers. Beauty supply stores are a dime a dozen ULTA folks. Wake up and start training your staff. Your staff at Lake Grove is awful and an embarrassment to your company.